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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Botswana
1 review
0 helpful votes
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My experiance with Alibaba
September 25, 2019

Easy, professional and secure to deal with. The organization gives buyers a sense of security and comfort. They offer easy payment methods and the protection of customer money against the maybe unscrupulous sellers sums it all.

Date of experience: September 25, 2019
Indonesia
1 review
0 helpful votes
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Save and easy
September 25, 2019

It is safe and easy to buy some product in Alibaba, I recommend to all of you to try using Alibaba...

Date of experience: September 25, 2019
Malaysia
1 review
0 helpful votes
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Component purchase.
September 25, 2019

Satisfied with the overall user friendliness of the platform. Payment option available suite my requirements. Overall good doing business with Alibaba. Thank you

Date of experience: September 24, 2019
PF
1 review
0 helpful votes
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Serious and professional
September 25, 2019

It is a pleasure to work with alibaba company. I did some order and i'am always satisfied. The best trade i can do at this moment.

Date of experience: September 24, 2019
Uganda
1 review
0 helpful votes
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My experience with Alibaba
September 25, 2019

Alibaba contacted me as soon as I confirmed the order and I made my payment using VISA. Everything run smoothly till the goods were delivered to my home on 21 September 2019. The only delay in the process was due to Customs clearance. So I am really happy with the service!

Date of experience: September 24, 2019
Malaysia
1 review
0 helpful votes
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Good & Easy
September 25, 2019

Awesome and great experience. Easy to get supplier with competitive price all around the world. Outsourciing is so easy with Ali Baba.

Date of experience: September 24, 2019
Malaysia
1 review
1 helpful vote
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VERY GOOD SELLER.
September 25, 2019

NEXT TIME I VERY SURE AND CONFIDENT WILL SHOPPING WITH THIS SELLER. I'AM REALLY HAPPY WITH MY ORDER AND RECEIVING PRODUCT.

Date of experience: September 24, 2019
New Zealand
1 review
1 helpful vote
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Alibaba take out many of the unknowns a business is confronted with when trading internationally with other parties who they do not have established relationships with.

Date of experience: September 24, 2019
California
1 review
0 helpful votes
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Best source channel
September 25, 2019

Its been great. Finding everything alright. Suppliers I encounter are professional. I will definitely continue use this channel and recommend to other businesses

Date of experience: September 24, 2019
Georgia
1 review
0 helpful votes
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Great company
September 25, 2019

I am a return customer. Betty is very professional. Easy to work with. My orders are always handled quickly and accurately.

Date of experience: September 24, 2019
Oregon
1 review
0 helpful votes
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A great experience
September 25, 2019

Mingyi company's product quality is very good, no problem in assembly, good service, fast delivery, give me a great experience!

Date of experience: September 24, 2019
New Zealand
1 review
0 helpful votes
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This is the first time we have used Trade Assurance & we are very happy with the experience.
We used a new supplier & the transaction process worked very well - very efficient!

Date of experience: September 24, 2019
Illinois
1 review
0 helpful votes
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Perfect comunication
September 25, 2019

I'm on the way to order the second machine
Excellent communication with the sales man
And the wax that they recomended cast very very very good

Date of experience: September 24, 2019
Maryland
1 review
0 helpful votes
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Great Customer Service
September 25, 2019

Very easy doing business with them. Timely and professional. I will continue to do business with them and i recommend this site.

Date of experience: September 24, 2019
Canada
1 review
1 helpful vote
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Happy client
September 25, 2019

Thank you very much for your excellent work. Always easy and friendly. They are listenning our comment and make sure we're happy!

Date of experience: September 24, 2019
Texas
1 review
0 helpful votes
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First Purchase
September 25, 2019

Order was received in timely fashion, and in perfect condition.
No problems whatsoever!
Needed to ask supplier a question, and it was answered promptly, to my satisfaction.

Date of experience: September 24, 2019
Australia
1 review
0 helpful votes
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Great result
September 24, 2019

My first time ordering through Alibarba with a very pleasing results. Great communication and very helpful supplier. Delivery from warehouse to door was very quick and a quality product. Will definitely use again!

Date of experience: September 24, 2019
Mexico
1 review
0 helpful votes
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Six stars
September 24, 2019

Great, I was always informed about the mercandise, the shipping on time, the product is fenomenal.

They are profeissional

Date of experience: September 24, 2019
Florida
1 review
0 helpful votes
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Great service!
September 24, 2019

Alibaba has been very supportive, and the features in website like verification, inspection, gold and others, helps find a good supplier. The verification fabric helps to have a wealthy relationship with our suppliers.
Thank you

Date of experience: September 24, 2019
Canada
1 review
0 helpful votes
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It was great to be able to confidently make an order with a company across the ocean and know that we would not be ripped off.

Date of experience: September 24, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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