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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Easy, professional and secure to deal with. The organization gives buyers a sense of security and comfort. They offer easy payment methods and the protection of customer money against the maybe unscrupulous sellers sums it all.
It is safe and easy to buy some product in Alibaba, I recommend to all of you to try using Alibaba...
Satisfied with the overall user friendliness of the platform. Payment option available suite my requirements. Overall good doing business with Alibaba. Thank you
It is a pleasure to work with alibaba company. I did some order and i'am always satisfied. The best trade i can do at this moment.
Alibaba contacted me as soon as I confirmed the order and I made my payment using VISA. Everything run smoothly till the goods were delivered to my home on 21 September 2019. The only delay in the process was due to Customs clearance. So I am really happy with the service!
Awesome and great experience. Easy to get supplier with competitive price all around the world. Outsourciing is so easy with Ali Baba.
NEXT TIME I VERY SURE AND CONFIDENT WILL SHOPPING WITH THIS SELLER. I'AM REALLY HAPPY WITH MY ORDER AND RECEIVING PRODUCT.
Alibaba take out many of the unknowns a business is confronted with when trading internationally with other parties who they do not have established relationships with.
Its been great. Finding everything alright. Suppliers I encounter are professional. I will definitely continue use this channel and recommend to other businesses
I am a return customer. Betty is very professional. Easy to work with. My orders are always handled quickly and accurately.
Mingyi company's product quality is very good, no problem in assembly, good service, fast delivery, give me a great experience!
This is the first time we have used Trade Assurance & we are very happy with the experience.
We used a new supplier & the transaction process worked very well - very efficient!
I'm on the way to order the second machine
Excellent communication with the sales man
And the wax that they recomended cast very very very good
Very easy doing business with them. Timely and professional. I will continue to do business with them and i recommend this site.
Thank you very much for your excellent work. Always easy and friendly. They are listenning our comment and make sure we're happy!
Order was received in timely fashion, and in perfect condition.
No problems whatsoever!
Needed to ask supplier a question, and it was answered promptly, to my satisfaction.
My first time ordering through Alibarba with a very pleasing results. Great communication and very helpful supplier. Delivery from warehouse to door was very quick and a quality product. Will definitely use again!
Alibaba has been very supportive, and the features in website like verification, inspection, gold and others, helps find a good supplier. The verification fabric helps to have a wealthy relationship with our suppliers.
Thank you
It was great to be able to confidently make an order with a company across the ocean and know that we would not be ripped off.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

