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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Excellent product, very fast delivery and very professional stuff. Will do more business in future. Thank you, Even!
Good communication, good product, fast ship. Isa Wu was very helpful in making sure they provided want I needed. Very helpful with payment process. Thanks!
Will definitely buy from again. Great communication and response time was very fast and worked with me with out of stock items and sent me his catalog when I requested one
Excelente producto altamente recomendable y entrega en tiempo y forma, los asesores dispuestos a brindar el apoyo requerido.
The site need to be more accessible
The chat is really outdated it is hard to know when you get a message
Or a quotation
Great alibaba member fast chat and good propduct
Fast shipping to Europe
Great alibaba member fast chat and good propduct
Fast shipping to Europe
Great alibaba member fast chat and good propduct
Fast shipping to Europe
Alibaba has been a wonderful platform to find products/suppliers and I feel safe and secure when dealing with companies and making payments. Thank you very much.
Quick and responsive and good quality. The T-shirt arrived even before agreement. The supplier was very professional
It needs some practice to get the hang of AliBaba but once you know your way a hole now world opens for your business. Do enough research to see if your quote is strong or on other side maybe cheaper.
Fast and easy transaction with good quality products. Very accommodating personnel, friendly and willing to resolve the issue if any.
I am purchasing first time and I have fantastic experienced.We searching different kinds of electrical and electronics items. When I select another item then order next.
Very satisfied with everything. Im very happy using these site for business and personal reasons. I hope it will continue being these way
Alibaba was very helpful in the transaction giving shipping information, tracking information as well as the message center to communicate. Alibaba really help the process especially with trade assurance to make it secure and trustworthy, i just want to say thank you Alibaba.
It is a pleasure to deal with your company and suppliers, staff are friendly and helpful with excellent product knowledge, transactions are quick and easy, items well packaged and delivered on time, with no product damage or discrepancies, I can not speak highly enough of Trade Assurance and Alibaba
It is no coincidence that Alibaba is the first marketplace in the world. Fantastic experience, excellent Trade Assurance service, very efficient. Is the only website where we buy with confidence and security. Thanks Alibaba
I could manage and check my order during all the process. They gave me also a very good support aftersales.
I purchased lot of Electronics products and its spare parts from here.
There is no problem with parts, shipping, etc.
So far, so good.
Una buena experiencia de compra y repetiré con esta web seguro, para hacer mas compras de productos tan interesantes como el que acabo de comprar
Customer service was very professional and very kindly explained me in regards to the product i purchursed.
Very reasonable price and very fast service.
Received delivery within days.
Amazed
Would receommend to all
Based on the two experiences with Alibaba.com, it is really a trusted source for acquiring products. It is safe, easy to use, with many available alternatives and provide good protection for shoppers.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

