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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,331
value
1,311
shipping
1,304
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Idaho
1 review
0 helpful votes
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Great sourcing options!
September 26, 2019

Though I have a had a few suppliers that have taken a long time to get the product to me and have had to play the pricing game, most of the suppliers I have dealt with have been professional and courteous to my needs. This has been a good source for me to find products.

Date of experience: September 26, 2019
Switzerland
1 review
0 helpful votes
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Alles wie gewünscht.
September 26, 2019

Produkt bestellt, per Kreditkarte bezahlt, Ware pünktlich erhalten, Ware getestet, Ware funktioniert und hat meine Erwartungen übertroffen.

Date of experience: September 26, 2019
GB
1 review
0 helpful votes
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All good so far
September 26, 2019

Exceptional serice annd a intuitive platform with reliable trustworthy suppliers. I'm happy with the Ali Baba experioence to date, keep it up

Date of experience: September 26, 2019
Germany
1 review
0 helpful votes
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My best shopping experience by now
September 26, 2019

I have the feeling, that I am here in good hands with my needs, and get the support I need to overcome all obstacles on the way to a bright shinning future with a flourishing new business.

Date of experience: September 26, 2019
Georgia
1 review
0 helpful votes
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Android device for Lexus GX460
September 26, 2019

Original device, which allows you to use android device, beside the original system. Good quality, fast shipping.

Date of experience: September 26, 2019
Philippines
1 review
0 helpful votes
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Barudan board 4514
September 26, 2019

Worked as expected, worked as expected,
Worked as expected, worked as expected,
Worked as expected,
Worked as expected,
Worked as expected,
Worked as expected,

Date of experience: September 26, 2019
Kenya
1 review
0 helpful votes
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Marktuk
September 26, 2019

The experience was just fine.

I can attest to this as I have used the same company for four orders in less than six months and the business is so smooth that I yearn for more

Date of experience: September 26, 2019
Italy
1 review
0 helpful votes
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How could be better than this?
September 26, 2019

It was my first experience. Supplier was proactive and always caring and assisting along all the steps, from order to shipping to assembly. Always ready to respond to any requests. My best buying experience!

Date of experience: September 26, 2019
Thailand
1 review
0 helpful votes
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Good Service
September 26, 2019

Good Service, easy ordering. A pleasure to use the Alibaba system will use again in the future. Satisfied

Date of experience: September 26, 2019
GB
1 review
0 helpful votes
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Very helpful
September 26, 2019

I did not have any issues whatsoever, Alibaba was very reliable and trustworthy.
Very efficient and professional.
I will recommend Alibaba to my friends

Date of experience: September 26, 2019
RU
1 review
0 helpful votes
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первый опыт
September 26, 2019

Моя первая крупная покупка на Alibaba, сервисом доволен, есть трудности с переводом, но это не страшно. Вообщем буду пользоваться этой площадкой.

Date of experience: September 26, 2019
Texas
1 review
0 helpful votes
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Love Alibaba - Professional Business
September 26, 2019

My experience with Alibaba since 2018 has been wonderful.
I will keep doing my business through Alibaba.
I am very happy business owner and customer.
Thank you and best regards,

Rochelle Miller
Rochelle Boutique President and CEO
Rochelle Beauty Brand Trade Mark Owner

Date of experience: September 26, 2019
Australia
1 review
0 helpful votes
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Great Platform To Connect The World!
September 26, 2019

Just MindBlowing how I can hand Over 25K to a site I never been or seen in the flesh, yet the TRUST has been created and the Support has been exceptional! I am Happy and gracious that some of the technology makes it easier to contact people and places I may have never been or ever would have seen!

Date of experience: September 25, 2019
Australia
1 review
0 helpful votes
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Very Satisfied customer
September 26, 2019

Completely satisfied with Alibaba assistance.
Very honest Co. Followed my order right through to the finish with any
Comments that needed to be made.
Thank you very much.

Date of experience: September 25, 2019
Brazil
1 review
0 helpful votes
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Tudo certo.
September 26, 2019

Tudo conforme o desejado. Entrega rápida. Pagamento realizado, aguardei apenas dois dias para compensar o boleto e já fui avisado da liberação e recebi o código diretamente na minha caixa de mensagens.

Date of experience: September 25, 2019
Maryland
1 review
0 helpful votes
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First time buyer
September 26, 2019

Fantastic first time experience with Alibaba! I look forward to doing more business in the future with the confidence Alibaba has given me.

Date of experience: September 25, 2019
Australia
1 review
0 helpful votes
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Remote controlled edf jet.
September 26, 2019

Excellent service. Will definitely be a return customer. Product met expectations. Arrived in tact. Easy to assemble.

Date of experience: September 25, 2019
Florida
1 review
0 helpful votes
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Good Business
September 25, 2019

I purchased 25 pieces of 25 mm dichroic X-cubes. We worked out a fair price and I received my pieces in about 10 days; they were exactly as described. It was a pleasure doing business on a professional level.

Date of experience: September 25, 2019
Georgia
1 review
0 helpful votes
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Excellent product, very fast delivery and very professional stuff. Will do more business in future. Thank you, Even!

Date of experience: September 25, 2019
North Dakota
1 review
0 helpful votes
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Good communication, good product, fast ship. Isa Wu was very helpful in making sure they provided want I needed. Very helpful with payment process. Thanks!

Date of experience: September 25, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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