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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Though I have a had a few suppliers that have taken a long time to get the product to me and have had to play the pricing game, most of the suppliers I have dealt with have been professional and courteous to my needs. This has been a good source for me to find products.
Produkt bestellt, per Kreditkarte bezahlt, Ware pünktlich erhalten, Ware getestet, Ware funktioniert und hat meine Erwartungen übertroffen.
Exceptional serice annd a intuitive platform with reliable trustworthy suppliers. I'm happy with the Ali Baba experioence to date, keep it up
I have the feeling, that I am here in good hands with my needs, and get the support I need to overcome all obstacles on the way to a bright shinning future with a flourishing new business.
Original device, which allows you to use android device, beside the original system. Good quality, fast shipping.
Worked as expected, worked as expected,
Worked as expected, worked as expected,
Worked as expected,
Worked as expected,
Worked as expected,
Worked as expected,
The experience was just fine.
I can attest to this as I have used the same company for four orders in less than six months and the business is so smooth that I yearn for more
It was my first experience. Supplier was proactive and always caring and assisting along all the steps, from order to shipping to assembly. Always ready to respond to any requests. My best buying experience!
Good Service, easy ordering. A pleasure to use the Alibaba system will use again in the future. Satisfied
I did not have any issues whatsoever, Alibaba was very reliable and trustworthy.
Very efficient and professional.
I will recommend Alibaba to my friends
Моя первая крупная покупка на Alibaba, сервисом доволен, есть трудности с переводом, но это не страшно. Вообщем буду пользоваться этой площадкой.
My experience with Alibaba since 2018 has been wonderful.
I will keep doing my business through Alibaba.
I am very happy business owner and customer.
Thank you and best regards,
Rochelle Miller
Rochelle Boutique President and CEO
Rochelle Beauty Brand Trade Mark Owner
Just MindBlowing how I can hand Over 25K to a site I never been or seen in the flesh, yet the TRUST has been created and the Support has been exceptional! I am Happy and gracious that some of the technology makes it easier to contact people and places I may have never been or ever would have seen!
Completely satisfied with Alibaba assistance.
Very honest Co. Followed my order right through to the finish with any
Comments that needed to be made.
Thank you very much.
Tudo conforme o desejado. Entrega rápida. Pagamento realizado, aguardei apenas dois dias para compensar o boleto e já fui avisado da liberação e recebi o código diretamente na minha caixa de mensagens.
Fantastic first time experience with Alibaba! I look forward to doing more business in the future with the confidence Alibaba has given me.
Excellent service. Will definitely be a return customer. Product met expectations. Arrived in tact. Easy to assemble.
I purchased 25 pieces of 25 mm dichroic X-cubes. We worked out a fair price and I received my pieces in about 10 days; they were exactly as described. It was a pleasure doing business on a professional level.
Excellent product, very fast delivery and very professional stuff. Will do more business in future. Thank you, Even!
Good communication, good product, fast ship. Isa Wu was very helpful in making sure they provided want I needed. Very helpful with payment process. Thanks!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

