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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Profi from seller side. I*m very satisfied and I hope that we have mutual cooperating in future. Thanks
First and not the last.
Very nice experience, good supplier contact, good payment system.
For my side everything was good and professionnal.
As usual, I find Alibaba suppliers very reliable and fast response.
I love having the opportunity to seek and find reputable wholesale suppliers, Alibaba is my go to for my special custom design orders.
Excellent and the follow up was good, all the loose ends were completed. Financial transaction was very complete.
Really good service you guys are doing. Keep continue & My small suggestion: if you can give us affortable shipping solution to our country (Sri Lanka). It will give more befit to us & you.
This is a really helpful company with a quality product. I will use again.
The hair quality is superb! The wigs are full, high density and beautiful. My customers were happy with the hairs, no complain. Many requested for more hairs and i will surely shop from ur store again and again!
Whenever I do business with a Chinese supplier, I can always rest assured that Alibaba will be there to insure that my transaction will always be covered so that I will be "protected" in the event that anything should go wrong.
Highly recommended, excellent service and communication!
It is the true one source for finding product manufacturers
Very secure and easy to navigate.! Payment transactions are secure and fast.! Good suppliers are on alibaba
Good product sales girl are very helpful shipped on time. Package are very good satisfaction product
No communication problem
I love alibaba website I make a lot of money during business in Alibaba, my opinion
Don't buy any goods from out Alibaba site, Alibaba team are working 24 hours security and protect you from scam
Everything is under control step by step. You feel in safe during shopping and delivery period.
El producto llego a tiempo y de acuerdo a lo solicitado, me ayudaron mucho y me absolvieron todas mis dudas. Excelente servicio.
Simple payment method, efficient interaction, great tracking. I would use this same company and this process again without issue.
This was our first Alibaba transaction and it went very well. I will recommend Alibaba to our associates.
This is a great business platform and very easy to use. The trade assurance increases buyer confidence.
Dear Queeny & Qingdao Lihai Imp. & Exp. Co., Ltd.,
I am beyond happy with my Magnetic Lashes. Queeny, has been my contact point and has been such a pleasure to work with. She has been so supportive throughout the entire process. Being a new business owner, I had concerns in ordering from overseas but, she was always quick to reassure me, or handle any concerns that I had. The product and boxes were almost 100% intact, give or take a couple that would have been damaged from travel, however due to the extent of care taken to ensure that my order was delivered in the most protective manner was very evident. I am looking forward to an on-going business partnership with this company. I only wish that your company could provide extended products as I would love to order more from you! A massive thank you to Queeny for representing your company so well and for being such a support in my business-growth venture!
Beautifully yours,
Sophie A. X
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members