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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Minnesota
1 review
0 helpful votes
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Lash Supplier Finest
October 11, 2019

The customer service Edith provides to me is amazing. The quality of the lashes are so soft & durable. I can wear the same lash multiple times and they still look pretty.

Date of experience: October 10, 2019
Texas
1 review
0 helpful votes
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This is my first order using Alibaba.
October 11, 2019

The site and services were seamless and very helpful. The Trade insurance was nice as well.

Date of experience: October 10, 2019
Kansas
1 review
0 helpful votes
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Any product I viewed I was provided contact with a knowledgeable customer service person. After deciding on what products and in what quantities i was provided accurate pricing and provided with different shipping options.
The entire experience was really great.

Date of experience: October 10, 2019
Michigan
1 review
0 helpful votes
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Global Satisfaction!
October 10, 2019

My experience with Alibaba has been successful and consistent. I always find what my clients need and desire at a cost that allows me to turn a handy profit.

Date of experience: October 10, 2019
Georgia
1 review
0 helpful votes
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Best experience ever
October 10, 2019

It was wonderful, even though I got a little skeptical, only bc it was a holiday, hair shipped in 2 days, unprocessed virgin hair

Date of experience: October 10, 2019
Mexico
1 review
0 helpful votes
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Good product, regular shipping
October 10, 2019

The product is of good quality but in the shipment I have to pay the customs cost apart from the total payment made with your site.

That customs cost should include it in the total cost of your site

Date of experience: October 10, 2019
Brazil
1 review
0 helpful votes
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Great to find suppliers in China!
October 10, 2019

Alibaba is a great place to find suppliers in China.
I would just suggest to add a search by image, in order to make it easier to find no common things.

Date of experience: October 10, 2019
GB
1 review
0 helpful votes
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Safety
October 10, 2019

Alibaba and Alibaba Assurance gives you the confidence to go ahead and order the item

Date of experience: October 10, 2019
Mexico
1 review
0 helpful votes
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First Purchases
October 10, 2019

Soy de Mexico, y pese a la diferencia de 13 horas en horarios los proveedores tenen la disposicion de contestar.

Se pueden demorar los envios por algunos dias adicionales, sin embargo lo importante es mantener la comunicacion con los proveedores.

Date of experience: October 10, 2019
Maryland
1 review
0 helpful votes
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My experience was good and i love the simplicity with the online process.

Date of experience: October 10, 2019
RU
1 review
0 helpful votes
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хороший сервис
October 10, 2019

большой и недорогой выбор расходников для производства

Date of experience: October 10, 2019
Viet Nam
1 review
0 helpful votes
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Great experience
October 10, 2019

Great experience with this supplier. Good quality and service.

Date of experience: October 10, 2019
Florida
2 reviews
0 helpful votes
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Satisfied client
October 10, 2019

Completely satisfied with the experience and the vendors available of the product selected.

Date of experience: October 10, 2019
Maine
2 reviews
0 helpful votes
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First time user
October 10, 2019

First time using Alibaba to order materials from China. Easy site to learn how to use and features make it quite fluid and intuitive. Trade Assurance is a great feature that instills customer confidence - highly recommend it!

Date of experience: October 10, 2019
Florida
1 review
0 helpful votes
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No Complaints. The manufacturer was very happy to have our business and was very helpful making little changes that we needed like converting over 100 units to 110V Ac from 220 also including the compliant power cord when asked.

Date of experience: October 10, 2019
Italy
1 review
0 helpful votes
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DOGANA COSTOSA E A CARICO NOSTRO!
October 10, 2019

Purtroppo nel mio caso ho pagato 65 e non dollari di tasse doganali.
A parer mio una truffa perché con il venditore eravamo rimasti che pagava tutto lui. In questo caso dopo 2 mesi di richiesta di rimborso mi hanno inoltrato solamente 20 dei 65.
Pessima assicurazione, se dovete acquistare all'ingrosso, meglio cercare su internet le filiali!

Date of experience: October 10, 2019
Italy
1 review
0 helpful votes
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Though it appears that the speed of the sd-card is not so fast

Date of experience: October 10, 2019
Switzerland
1 review
0 helpful votes
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Boat Cover
October 10, 2019

Alibaba provides great support and experience to purchase Items from China. 5 Stars

Date of experience: October 10, 2019
Malaysia
1 review
0 helpful votes
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Fast delivery
October 10, 2019

Good price and very fast delivery and also good communication

Date of experience: October 10, 2019
Ukraine
1 review
0 helpful votes
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Positive response
October 10, 2019

Quick response, communication without any problem, cheap price, manufacturer.

Date of experience: October 9, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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