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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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The customer service Edith provides to me is amazing. The quality of the lashes are so soft & durable. I can wear the same lash multiple times and they still look pretty.
The site and services were seamless and very helpful. The Trade insurance was nice as well.
Any product I viewed I was provided contact with a knowledgeable customer service person. After deciding on what products and in what quantities i was provided accurate pricing and provided with different shipping options.
The entire experience was really great.
My experience with Alibaba has been successful and consistent. I always find what my clients need and desire at a cost that allows me to turn a handy profit.
It was wonderful, even though I got a little skeptical, only bc it was a holiday, hair shipped in 2 days, unprocessed virgin hair
The product is of good quality but in the shipment I have to pay the customs cost apart from the total payment made with your site.
That customs cost should include it in the total cost of your site
Alibaba is a great place to find suppliers in China.
I would just suggest to add a search by image, in order to make it easier to find no common things.
Soy de Mexico, y pese a la diferencia de 13 horas en horarios los proveedores tenen la disposicion de contestar.
Se pueden demorar los envios por algunos dias adicionales, sin embargo lo importante es mantener la comunicacion con los proveedores.
My experience was good and i love the simplicity with the online process.
Completely satisfied with the experience and the vendors available of the product selected.
First time using Alibaba to order materials from China. Easy site to learn how to use and features make it quite fluid and intuitive. Trade Assurance is a great feature that instills customer confidence - highly recommend it!
No Complaints. The manufacturer was very happy to have our business and was very helpful making little changes that we needed like converting over 100 units to 110V Ac from 220 also including the compliant power cord when asked.
Purtroppo nel mio caso ho pagato 65 e non dollari di tasse doganali.
A parer mio una truffa perché con il venditore eravamo rimasti che pagava tutto lui. In questo caso dopo 2 mesi di richiesta di rimborso mi hanno inoltrato solamente 20 dei 65.
Pessima assicurazione, se dovete acquistare all'ingrosso, meglio cercare su internet le filiali!
Though it appears that the speed of the sd-card is not so fast
Alibaba provides great support and experience to purchase Items from China. 5 Stars
Quick response, communication without any problem, cheap price, manufacturer.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

