Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good, fast service. Liked the products a lot, looking forward to cooperating more in the future.
Pleasant, professional, timely, responsive, and with clear, consistent communication regarding details and support.
I have a good experiance with alibaba i hope still in same way all the years long caming all wishes.
Thanks for the support to get all the parts in the Right time
Good place for product search. Amazing service and technology
Just received my first purchase made thru Alibaba. It could not have gone better.
If you can find the right supplier, this is the one stop shop for all your product needs. I've spent $1,000's of dollars without any issues.
This was my first project sourcing something outside the US. I was skeptical of the quality, but my lapel pins looked exactly like the vision I had in my head. Alibaba has definitely expanded the possibilities of developing products that were too time-intensive or costly to make anywhere else.
Gentlemen Alibaba
To whom it May concern
I hereby state that our supplier Yangzhou Maoyuan Environmental Protection Technology Co., Ltd. Met all our expectations in the delivery of the order **************988.
It is a provider that we recommend since it complied with the schedule of delivery dates.
Given the above we can guarantee that future purchases of equipment will continue to use Yangzhou Maoyuan Environmental Protection Technology Co., Ltd. As a supplier
No more on the subject
Sincerely
Luis Fernando Rojas
ATF S.A.
I have been searching in America for months to find a supplier for a particular product. Alibaba was the answer all along. Very Pleased!
Great service and the product is awesome! Shipping took some day to get to the US but everything was perfect.
Fully compliant. Very good process and products. Delivered on time. No mistake.
Great experience and easy going. My order was as per my requirement and timely delivered. Process was easy and vendor was very helpful.
I needed a media wall with a few company logos on it. The trader was amazing so helpful the price was less than a quarter of other quotes I got and the product exceeded my quality expectations by miles.
I like it
More easy and safety for the payment
But with some suppliers they answer so late and others they are not professional
So you need to control more the suppliers
High professionality and fast shipping, they are cooperative and fast responding, all in all, they are very professional
My order was processed efficiently and without error, Alibaba continues to be the best online marketplace in the world.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

