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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Perfect for small bussiness
October 16, 2019

Easy to order and communicate with sellers and trade assurance is really helpful for protecting the buyer.

Date of experience: October 16, 2019
Florida
2 reviews
0 helpful votes
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Exceptional Experience
October 16, 2019

Alibaba.com is a fantastic tool and has contributed to my success! I also have the wonderful experience of dealing with an excellent customer service professional in Jack Zang!

Date of experience: October 16, 2019
GB
1 review
0 helpful votes
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Orders Made Easy
October 16, 2019

The site is easy to well, and well structured. All of the suppliers I've dealt with are very professional. Ordering items and tracking them through to delivery is easy. The products I have purchased are well made.

I am a satisfied customer.

Date of experience: October 16, 2019
Italy
1 review
0 helpful votes
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Pour réponse
October 16, 2019

Dommage que ne puissions communiquer en FRANÇAIS
à savoir que les personnes de ma génération ne parlent pas anglais

Date of experience: October 16, 2019
Florida
1 review
0 helpful votes
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Excellent customer service
October 16, 2019

Doris was a pleasure to do business with. Very attentive!

Date of experience: October 16, 2019
Nigeria
1 review
0 helpful votes
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Amazing
October 16, 2019

Very impressive, Caroline was amazing, definitely buying more from this store, thank you, It my first time and I'm super impressed

Date of experience: October 16, 2019
Germany
1 review
0 helpful votes
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Bestellung
October 16, 2019

Hallo
Habe von 2 Händler ware gekauft, und ich finde Alibaba Top, was er so alles an Händler bittet. Ich werde weiter mit Alibaba arbeiten. Weiter so.

Mit Freundlichen Grüßen

Date of experience: October 16, 2019
South Africa
1 review
0 helpful votes
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Jasmine
October 16, 2019

Thank you very much to Jasmine for all her hard work. She always provides friendly service and helps me with any enquiries from my customers. I enjoy working with her.

Date of experience: October 15, 2019
1 review
0 helpful votes
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GoodAdv Pens
October 16, 2019

Customer service was excellent, goods were of good quality. I will buy again from this supplier

Date of experience: October 15, 2019
California
1 review
0 helpful votes
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Recorder Pen
October 16, 2019

Overall good experience. I'm still finding my way around the site. It seems to take a little while to get some feedback on shipping

Date of experience: October 15, 2019
Myanmar
1 review
0 helpful votes
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General Manager
October 16, 2019

Pretty much convenience :) , Shipping very fast. Seller is flexible for customer request. Thanks very much sellers.

Date of experience: October 15, 2019
Lebanon
1 review
0 helpful votes
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No better place to buy
October 16, 2019

I already tried several sites to buy from, alibaba is far the best one and most secure, moreover it is the only one willing to resolve issues between buyer and seller at personnal level. Excellent stuff, good job...!

Date of experience: October 15, 2019
Peru
1 review
0 helpful votes
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LLEGO EN 8 DIAS
October 16, 2019

TODO ESTA BIEN :D , GRACIAS POR EL ENVIÓ
TODO, ESTA BIEN EL PRODUCTO, LLEGO BIEN GRACIAS

Date of experience: October 15, 2019
Ecuador
1 review
0 helpful votes
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I'm very grateful for the good provider and excellent product for my use. I recommend you buy this product.
This provider repairs any problem that gets out of your hands, as in my case the courier service.
What I can tell you is against problems, that the provider time answer is very quickly, business with the provider is very serious and truthful.

Date of experience: October 15, 2019
Malaysia
1 review
0 helpful votes
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Communication & understanding
October 16, 2019

Communication not updated. Understanding the products require by client are not in order.

Date of experience: October 15, 2019
Michigan
1 review
0 helpful votes
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LED Drawstring Bag Order
October 16, 2019

I am very pleased with my LED drawstring bag order. The bags were customized with a logo and the LEDs are really cool. These will help us keep track of and illuminate 100 attendees at a large conference we will be attending. The Trade Assurance made the ordering process simple and easy.

Date of experience: October 15, 2019
Florida
1 review
0 helpful votes
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Good
October 16, 2019

Very satisfied, good service very unreliable quality of the products is good, company who provide me the product was very reliable I have no problem they service

Date of experience: October 15, 2019
Texas
1 review
0 helpful votes
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Great experience!
October 16, 2019

Alibaba does a great job making sure the ordering process goes safe and smoothly. Highly recommended!

Date of experience: October 15, 2019
KR
1 review
0 helpful votes
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Easy to find the product that i want
October 16, 2019

Easy to find the product that i want and i can see lots of product option for me.

Date of experience: October 15, 2019
Louisiana
1 review
0 helpful votes
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5 star service! Excellent communication and product quality I've been working with them since 2017 I love them!

Date of experience: October 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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