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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Easy to order and communicate with sellers and trade assurance is really helpful for protecting the buyer.
Alibaba.com is a fantastic tool and has contributed to my success! I also have the wonderful experience of dealing with an excellent customer service professional in Jack Zang!
The site is easy to well, and well structured. All of the suppliers I've dealt with are very professional. Ordering items and tracking them through to delivery is easy. The products I have purchased are well made.
I am a satisfied customer.
Dommage que ne puissions communiquer en FRANÇAIS
à savoir que les personnes de ma génération ne parlent pas anglais
Very impressive, Caroline was amazing, definitely buying more from this store, thank you, It my first time and I'm super impressed
Hallo
Habe von 2 Händler ware gekauft, und ich finde Alibaba Top, was er so alles an Händler bittet. Ich werde weiter mit Alibaba arbeiten. Weiter so.
Mit Freundlichen Grüßen
Thank you very much to Jasmine for all her hard work. She always provides friendly service and helps me with any enquiries from my customers. I enjoy working with her.
Customer service was excellent, goods were of good quality. I will buy again from this supplier
Overall good experience. I'm still finding my way around the site. It seems to take a little while to get some feedback on shipping
Pretty much convenience :) , Shipping very fast. Seller is flexible for customer request. Thanks very much sellers.
I already tried several sites to buy from, alibaba is far the best one and most secure, moreover it is the only one willing to resolve issues between buyer and seller at personnal level. Excellent stuff, good job...!
TODO ESTA BIEN :D , GRACIAS POR EL ENVIÓ
TODO, ESTA BIEN EL PRODUCTO, LLEGO BIEN GRACIAS
I'm very grateful for the good provider and excellent product for my use. I recommend you buy this product.
This provider repairs any problem that gets out of your hands, as in my case the courier service.
What I can tell you is against problems, that the provider time answer is very quickly, business with the provider is very serious and truthful.
Communication not updated. Understanding the products require by client are not in order.
I am very pleased with my LED drawstring bag order. The bags were customized with a logo and the LEDs are really cool. These will help us keep track of and illuminate 100 attendees at a large conference we will be attending. The Trade Assurance made the ordering process simple and easy.
Very satisfied, good service very unreliable quality of the products is good, company who provide me the product was very reliable I have no problem they service
Alibaba does a great job making sure the ordering process goes safe and smoothly. Highly recommended!
Easy to find the product that i want and i can see lots of product option for me.
5 star service! Excellent communication and product quality I've been working with them since 2017 I love them!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

