Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great job! It has met all my expectations! It arrived very fast and perfect
Very professional service, I am happy to work with
Your product arrived just as I expected. I am quite satisfied with your products. I highly recommend them
Easy, fast and the best deals online. Will definitely be back to take care of future business needs. Thanks
I enjoyed my purchase through Alibaba.com. Everything just seemed to work so easily. I will definitely be a frequent shopper!
Companies are reliable and products are actually not bad
Was already a satisfied customer from previous experiences. 5 stars product, price, service and shipping.
Everything was made easy to source the items that I was looking for in a timely matter.
I was tired of getting gouged on price and time by a middleman, so by using Alibaba I was able to go directly to suppliers and get what I needed for an excellent price, while still maintaining quality.
The best seller on alibaba for me because helpful and very good partner. With this company you can work really good togehter. 3 order in 1 month and very very fast shipping time!
Alibaba's Trade Insurance guarantees me my order will be correct and delivered to me. The Gold Star Suppliers are professional and I can trust their products!
Fast and excellent service.
Happy to work with this supplier
I've used alibaba for years and never found any better plateform, not even their american competitor (which I won't nominate, but known by everybody worldwide)!
Very pleased by the quality of service. The roll arrive before time it was like described and product work good!
Helps so much with my business, always confident in being with trade assurances and the website is well designed easy to find products fast
Order received, very happy. Customer service Jocelyn was great.
Excellent prices and quality. Satisfied with the order received. I would make an order again.
Be sure Alibaba's payment insurance makes me feel supported. Therefore, I can take that leap that I need to progress.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

