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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Belgium
1 review
0 helpful votes
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Nothing like the original
October 22, 2019

Can not upgrade to a new version, not attractive icons, had to download new ver. Of icons. But for the cheap option it ok.

Date of experience: October 22, 2019
Australia
1 review
0 helpful votes
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Punctual
October 22, 2019

Well supported and on time
Received what I required

Date of experience: October 22, 2019
NL
1 review
0 helpful votes
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Alibaba is great
October 22, 2019

Ordered a machine true Alibaba in China, order was completed very well

Date of experience: October 22, 2019
GB
1 review
0 helpful votes
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Laser and IPL SHR machine
October 22, 2019

I'm happy with this supplier, good quality machine, would recommend this company.

Date of experience: October 22, 2019
Kazakhstan
1 review
0 helpful votes
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Simplicity, safety.
October 22, 2019

Very convenient site, simple and clear and at the same time safe for the buyer, especially foreign ones like us. It is a pity that there is no brand goods.

Date of experience: October 22, 2019
Malaysia
1 review
0 helpful votes
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Awesome service
October 22, 2019

Good service and reliable, efficient and professional.

Date of experience: October 22, 2019
GB
1 review
0 helpful votes
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Satisfied customer
October 22, 2019

From putting the order in to receiving the goods I was kept informed of progress communication was excellent thank you and the goods (A mirror Booth) is well built and I am happy... Thank you

Date of experience: October 22, 2019
Germany
1 review
0 helpful votes
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Alles bestens gerne wieder
October 22, 2019

Schnelle Lieferung guter Service sehr gute kommunikation mit dem Verkäufer trotz dem Zeitunterschied

Date of experience: October 22, 2019
Jordan
1 review
0 helpful votes
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Great Site
October 22, 2019

Everything organized, customers support great, I always deal with this site

Date of experience: October 21, 2019
Australia
1 review
0 helpful votes
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Great communication, quick turn around time and looked exactly as promised. Very happy customer!

Date of experience: October 21, 2019
Singapore
1 review
0 helpful votes
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Friendly service!
October 22, 2019

It is a pleasant experience dealing with Ms. Caroline. Looking forward to more business deals in the near future. Thank you.

Date of experience: October 21, 2019
California
1 review
0 helpful votes
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Great experience dealing with Shanghai Grid Fun Homeware Co., Ltd company. This company is very high quality company in everything, and I am very happy in making business with it... thank you very much

Date of experience: October 21, 2019
Malaysia
1 review
0 helpful votes
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Pleasure to do business with Alibaba's platform support.

Date of experience: October 21, 2019
Florida
1 review
0 helpful votes
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So far I've had a good experience with Alibaba. I've been able to connect with a few good suppliers and the ordering process gave me a secure feeling. Keep up the good work!

Date of experience: October 21, 2019
Philippines
1 review
0 helpful votes
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Very satisfied
October 22, 2019

Website is very responsive and i feel secure with my transaction. So far so good. Havent encountered any cheater or con.

Date of experience: October 21, 2019
Argentina
1 review
0 helpful votes
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Very good coordination.
October 22, 2019

The site is very reliable. The system is friendly and easy to solve any inconvenience. Communications are established without difficulty. Times are strictly adhered to. I am very satisfied and will buy again by this means.

Date of experience: October 21, 2019
Hong Kong
1 review
0 helpful votes
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Purchase order do well
October 22, 2019

Good platform, the supplier is helpful and assist what I need.

Date of experience: October 21, 2019
New Zealand
1 review
0 helpful votes
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Message center update
October 22, 2019

I have enjoyed working with the Alibaba group, but in recent days I am distressed to discover that all my previous messages with some of my suppliers have been lost as a result of the new updates made to the message center. Please help! What can I do to recover them!
Distressed customer.

Date of experience: October 21, 2019
Australia
1 review
0 helpful votes
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50/50
October 22, 2019

There is still issues with venders listed pricing not being the actual price, there is always a vender up sell.

Date of experience: October 21, 2019
Massachusetts
1 review
0 helpful votes
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Alibaba is great. Each time I receive a quality assurance call. It's professional and positive.

Date of experience: October 21, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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