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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Romania
1 review
0 helpful votes
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GOOD BUYING EXPERIENCE
October 24, 2019

NOTHING TO COMPLAIN ABOUT.
EVERYTHING WAS JUST FINE.
RECOMMEND BOTH THE BUYER AND THE ALIBABA TRADING PLATFORM.

Date of experience: October 24, 2019
Australia
1 review
0 helpful votes
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First timer
October 24, 2019

As this was my first time using Alibaba I was overall very happy with the service and the product that I purchased. My only feed back would be when it comes to payment I was a little un certain what to do at this point and it would have been good to have someone to talk to at the time of the transaction as it was a large amount of money to put down on a deposit, but otherwise highly recommend.

Date of experience: October 24, 2019
TW
2 reviews
0 helpful votes
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Very good
October 24, 2019

Good service, great seller, easy to communicate, very friendly

Date of experience: October 24, 2019
Minnesota
1 review
0 helpful votes
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Unless the coins are cleared stamped "COPY" on the reverse. The laws don't cover copies of foreign coins.

Date of experience: October 23, 2019
Malaysia
1 review
0 helpful votes
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Notebook
October 24, 2019

The quality is good, but very less memory and so many hidden charges, that actual price is double, like sirim permit and custem duty for individual buyer from academia.

Date of experience: October 23, 2019
Norway
1 review
0 helpful votes
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Cushmilly headlamp
October 24, 2019

Serious supplier.
Fast shipping
Good communication

Date of experience: October 23, 2019
Honduras
1 review
0 helpful votes
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Congratulations to ALIBABA,
October 24, 2019

This purchase was an exam to observe the work of the manufacturer and ALIBABA, I feel satisfied with the experience gained, it will help me a lot for future purchases to the Republic of China. Congratulations to ALIBABA, as a buyer I felt very well and with great security for its follow-up to be able to make a purchase from a new supplier in China. Thank you

Date of experience: October 23, 2019
Mexico
1 review
0 helpful votes
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Excelente servicio
October 24, 2019

Excelente servicio del vendedor y trato rápido todo de alta calidad e identico en las fotos llega rápido vendedor amable y fácil de comunicar

Date of experience: October 23, 2019
Colorado
2 reviews
0 helpful votes
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Do everything like they should.
October 24, 2019

First time buyer from USA. Never purchased anything from overseas before. A million questions and little errors on our part, but Alibaba was there to help along with the supplier. Could have been a very bad experience. Great job!

Date of experience: October 23, 2019
KR
1 review
0 helpful votes
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The sample mug cups
October 24, 2019

The sales manager is very professional.
The quality of samples is great.
Fast delivery. Awesome.

Date of experience: October 23, 2019
KR
1 review
0 helpful votes
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Good experience
October 24, 2019

It was a great experience to purchase on Alibaba, the supplier is trustworthy, and the quality of the products is satisfying.

Date of experience: October 23, 2019
Indonesia
1 review
0 helpful votes
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I AM SATISFIED SHOPPING IN ALIBABA
October 24, 2019

OUR GOODS ARE ACCEPTED WITH GOOD AND RIGHT TIME
I AM SATISFIED SHOPPING IN ALIBABA
FOR THE NEXT I WILL TRY TO TRADE ON ALIBABA

Date of experience: October 23, 2019
Washington
1 review
0 helpful votes
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Marketing
October 24, 2019

I was worried at first but once I received the product I was very please. The quality of the engraving of my clients logo looked wonderful. I will be ordering more items in the future.

Date of experience: October 23, 2019
China
1 review
0 helpful votes
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Like this
October 24, 2019

Like to use trust assurance, it is great service and I'm happy to use it.

Thank you alibaba and charlie

Date of experience: October 23, 2019
Guatemala
1 review
0 helpful votes
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Nice service and product.
October 24, 2019

Nice service, very recommended product, excellent quality, on time!

Date of experience: October 23, 2019
Uruguay
1 review
0 helpful votes
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MUY BUEN SERVICIO
October 24, 2019

SERVICIO DE PRIMERA CATEGORÍA, SISTEMA AMIGABLE, SENCILLO

Date of experience: October 23, 2019
Japan
1 review
0 helpful votes
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The product which I wanted is hard to can obtain cheaply by all means.

Date of experience: October 23, 2019
Florida
1 review
0 helpful votes
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Great!
Everything was according to what I agreed with the seller.

Date of experience: October 23, 2019
Minnesota
1 review
0 helpful votes
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I am very satisfied with everything
October 24, 2019

I am feeling very comfortable with your service
Y muy buena calidad los productos los recomiendo, profesionalmente

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Client Article
October 24, 2019

My experience is good so far.
Hope that the real trade will be a good experience.
Thank you

Date of experience: October 23, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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