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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Thanks for the service. I love buying things from Alibaba. Also got the extra protectinon from Trade Assurance. Highly recommended. Thanks.
Good Bracelet and the Others, also good shipping and fastest trading. Alibaba is "Best place to buy products."
Great quality and service would recommend anytime! The time to receive was not long at all and the follow up from the company is awesome. Anyone who wishes to purchase a manbag or something that a male could put keys smokes phone and money these are perfect and look great too. They are very detailed and trendy to the human eye and look sharp!
Good product and great professional service. Quick delivery. I am very satisfied. I will reorder for sure. Many thanks again!
Very easy to communicate and quick respond best price and honest service. Product came in nice an easy an perfect exactly what I was looking for.
The communication was great, process went well. Happy with the full service! Thanks very much!
Alibaba is a great tool! I loved it since the very first time I started using it. I got three diferent sample orders and am very satisfied.
A couple of things that could be improved are: One, include a more complete comercial invoice. In order to import, information such as HS code is important to know and should be included within the invoice. Two, providng an invoice for the transaction fee wouldnt hurt you.
Thanks Alibaba. Keep doing things great!
Reliable. Punctual. Decent. Cheap. Alibaba.com success is not for no reason. Meaningful trade system. Makes everything as easy as it could be for this era.
Fist time on here buying a red light and all went well, communication was great, process went well. Happy with everything and will be back in the future.
Mother of all merchandise, you name it and Alibaba will guide you with all the options.It is very reliable, you can order from any part of the world.
Ease of findings my required parts and supplies.
However, payment security can be improved. The credit account i used to buys parts was used by someone in NewZealand making unauthorised purchased a few days later.
Was luckily stopped by my bank.
If there are other payment found such as paypal will be great. Or a "pre-paid" bank account that we can deposit funds without submitting bank credit through this site will be good.
Juana was good at communicating updates and updating changes needed to manufacture our product. I had already been dealing with her company when she took over the job. She noticed some minor changes that were needed that made a major difference in shipping cost and a few other things as well. We worked through the modifications and in the end a very nice product was ultimately delivered.
Quite difficult to find wat your looking for, but peoples are very friendly et ready to help you. I just have been a little bit anxious about the paiement, Ali baba didn't noticed very rapidly and i still received invitations to pay two days after paying, using tt system
Good Online sales portal, but very cluttered, with to much of information and links which makes the site difficult to navigate at times.
Payments made on Alipay has hefty fees attached, online shopping was supposed to make things easier and cheaper...
Sellers are always very respectful, they try to reach the best possible agreement. Xcellent product, delivered fast within a week. Seller was extremely patient as I had many things to clarify.
From the service to the logistics was very satisfying. Will use this service again soon. Despite some stories and bad reviews my experience was 100% positive.
Every time i have order something it has been great! We are a small business but as always it matters.
So far everyone here has good customer service. The shipping has been on time. And good quality products.
Site is very user friendly and communication with the suppliers is easy and effective. I was able to get exactly what I wanted
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

