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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Bangladesh
1 review
0 helpful votes
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Great Service!
November 15, 2019

Thanks for the service. I love buying things from Alibaba. Also got the extra protectinon from Trade Assurance. Highly recommended. Thanks.

Date of experience: November 13, 2019
Indonesia
1 review
0 helpful votes
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Good Bracelet and the Others, also good shipping and fastest trading. Alibaba is "Best place to buy products."

Date of experience: November 13, 2019
Australia
2 reviews
0 helpful votes
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Manbag review
November 15, 2019

Great quality and service would recommend anytime! The time to receive was not long at all and the follow up from the company is awesome. Anyone who wishes to purchase a manbag or something that a male could put keys smokes phone and money these are perfect and look great too. They are very detailed and trendy to the human eye and look sharp!

Date of experience: November 13, 2019
Canada
1 review
0 helpful votes
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Everything was Perfect
November 15, 2019

Good product and great professional service. Quick delivery. I am very satisfied. I will reorder for sure. Many thanks again!

Date of experience: November 13, 2019
Virginia
1 review
0 helpful votes
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Very easy to communicate and quick respond best price and honest service. Product came in nice an easy an perfect exactly what I was looking for.

Date of experience: November 13, 2019
Mexico
1 review
0 helpful votes
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"It was my First time "
November 15, 2019

The communication was great, process went well. Happy with the full service! Thanks very much!

Date of experience: November 13, 2019
Mexico
1 review
0 helpful votes
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Alibaba is a great tool! I loved it since the very first time I started using it. I got three diferent sample orders and am very satisfied.
A couple of things that could be improved are: One, include a more complete comercial invoice. In order to import, information such as HS code is important to know and should be included within the invoice. Two, providng an invoice for the transaction fee wouldnt hurt you.
Thanks Alibaba. Keep doing things great!

Date of experience: November 13, 2019
New York
1 review
0 helpful votes
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No disappointment.
November 13, 2019

Reliable. Punctual. Decent. Cheap. Alibaba.com success is not for no reason. Meaningful trade system. Makes everything as easy as it could be for this era.

Date of experience: November 13, 2019
GB
1 review
0 helpful votes
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First time
November 13, 2019

Fist time on here buying a red light and all went well, communication was great, process went well. Happy with everything and will be back in the future.

Date of experience: November 13, 2019
India
1 review
0 helpful votes
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Mother of all merchandise, you name it and Alibaba will guide you with all the options.It is very reliable, you can order from any part of the world.

Date of experience: November 13, 2019
Singapore
1 review
0 helpful votes
Follow PuiHong K.
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Ease of findings my required parts and supplies.
However, payment security can be improved. The credit account i used to buys parts was used by someone in NewZealand making unauthorised purchased a few days later.
Was luckily stopped by my bank.
If there are other payment found such as paypal will be great. Or a "pre-paid" bank account that we can deposit funds without submitting bank credit through this site will be good.

Date of experience: November 13, 2019
Kentucky
1 review
0 helpful votes
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Display Racks
November 13, 2019

Juana was good at communicating updates and updating changes needed to manufacture our product. I had already been dealing with her company when she took over the job. She noticed some minor changes that were needed that made a major difference in shipping cost and a few other things as well. We worked through the modifications and in the end a very nice product was ultimately delivered.

Date of experience: November 13, 2019
France
1 review
0 helpful votes
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Quite difficult to find wat your looking for, but peoples are very friendly et ready to help you. I just have been a little bit anxious about the paiement, Ali baba didn't noticed very rapidly and i still received invitations to pay two days after paying, using tt system

Date of experience: November 13, 2019
GB
1 review
0 helpful votes
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Convient
November 13, 2019

Good Online sales portal, but very cluttered, with to much of information and links which makes the site difficult to navigate at times.
Payments made on Alipay has hefty fees attached, online shopping was supposed to make things easier and cheaper...

Date of experience: November 13, 2019
Turkiye
1 review
0 helpful votes
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Not bad
November 13, 2019

System updates are slow. I can't always talk to the suppliers alive. Live chat would be nice. Generally not bad.

Date of experience: November 13, 2019
TW
1 review
0 helpful votes
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Sellers are always very respectful, they try to reach the best possible agreement. Xcellent product, delivered fast within a week. Seller was extremely patient as I had many things to clarify.

Date of experience: November 13, 2019
California
2 reviews
0 helpful votes
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Trust this company
November 13, 2019

From the service to the logistics was very satisfying. Will use this service again soon. Despite some stories and bad reviews my experience was 100% positive.

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
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Every time i have order something it has been great! We are a small business but as always it matters.

Date of experience: November 12, 2019
Kentucky
1 review
0 helpful votes
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So far everyone here has good customer service. The shipping has been on time. And good quality products.

Date of experience: November 12, 2019
Canada
1 review
0 helpful votes
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Easy to do business
November 13, 2019

Site is very user friendly and communication with the suppliers is easy and effective. I was able to get exactly what I wanted

Date of experience: November 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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