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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Los proveedores ha sido muy amables y profesionales, facil la comunicación y negociaciones han sido todo un exito.

Date of experience: November 12, 2019
Brazil
1 review
0 helpful votes
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've started to rechearch products in Alibaba recently but my firts experiences has been cool. I intend to continue buyng in it.

Date of experience: November 12, 2019
Spain
1 review
0 helpful votes
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Buen negocio
November 13, 2019

Muy buen trato con el cliente y seguridad al comprar, siempre protegidos con Alibaba.
Compré bicicleta eléctrica de mano para silla de ruedas y todo perfecto, cada vez mas rápidos con los envíos

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
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GREAT!
November 13, 2019

I'll buy again. Fast service and quality is cool. Now to work on business plan. If hats came in other sized i'd like to know though.

Date of experience: November 12, 2019
Spain
1 review
0 helpful votes
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Sellers are always very respectful, they try to reach the best possible agreement. I am delighted with the website and the security when I make my payments. I'm from Spain

Date of experience: November 12, 2019
Singapore
1 review
0 helpful votes
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Huawei Mediapad M5 Pro
November 12, 2019

Excellent product, delivered fast within a week. Seller was extremely patient as I had many things to clarify. Great even for individual buyers, not just wholesale ones. Will definitely use this site again. Product was legitimate too.

Date of experience: November 12, 2019
Germany
1 review
0 helpful votes
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Everything's fine
November 12, 2019

Easy to use, works very well. Ordering sample products produced in China for delivery to Germany was no problem!

Date of experience: November 12, 2019
Indonesia
1 review
0 helpful votes
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Great Job
November 12, 2019

Thank you Alibaba.com.
I discovered a variety of new information and products.
I can discuss with suppliers before deciding to buy the right product.

Date of experience: November 11, 2019
Zambia
1 review
0 helpful votes
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Very efficient
November 12, 2019

I have made a lot of orders on this platform, and I have always been impressed by the brilliant service offered.

Date of experience: November 11, 2019
KR
1 review
0 helpful votes
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As good as it better
November 12, 2019

This company is a very creative and quickest reaction. I just explain our idea to him with messenger, But, in spite of low information, This company made an excellent sample for us. Thanks a lot. This company is the best.

Date of experience: November 11, 2019
Missouri
1 review
0 helpful votes
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Great service
November 12, 2019

Easy to use service - very secure. I am not familiar with international shipping and requirements, most items arrive on time or delayed by customs on rare occasion

Date of experience: November 11, 2019
Canada
1 review
0 helpful votes
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Great service and product
November 11, 2019

It was really good dealing with this supplier and she was very helpful to suggest various products to make decision making easier.

Date of experience: November 11, 2019
Washington
1 review
0 helpful votes
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Great customer service with great products. A trusted company to deal with. Product selection is the best I have dealt with

Date of experience: November 11, 2019
Australia
1 review
0 helpful votes
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Order with confidence...
November 11, 2019

Very user friendly, communication is prompt. Great selection of products and choices. I have purchased many times and I have never been disappointed.
Delivery is usually within 7 days. Highly recommended.

Date of experience: November 11, 2019
California
1 review
0 helpful votes
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I do feel satisfied with alibaba. Making an order is very conveninet. I do not need to worry about delivery time too much. Also i could find all quality products on this website. That is great.

Date of experience: November 10, 2019
Thailand
1 review
0 helpful votes
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Professional service
November 11, 2019

I highly recommend and guarantee this company as very supportive and responsible for helping to claim all spare part promptly.

Date of experience: November 10, 2019
TW
1 review
0 helpful votes
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Sales representative
November 11, 2019

Kelly is a awesome awesome person to work with, great product indeed.
Always keep me posted on factory status with photo uploaded so that i am in the loop of the progress.

Date of experience: November 10, 2019
New Jersey
1 review
0 helpful votes
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Quality Products
November 11, 2019

Excellent product. Customer service was great... very responsive and professional. Very happy that the order was as described.

Date of experience: November 10, 2019
GB
1 review
0 helpful votes
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I just want to thank you Alibaba for your support and existence. You makes it easy to look at the east:)
Thank you.

Date of experience: November 10, 2019
Nigeria
1 review
0 helpful votes
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Satisfied
November 11, 2019

Good site for shopping online items raging from electronics to office and all home appliances. They also give the best prices that is unbeatable elsewhere.

Date of experience: November 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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