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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Los proveedores ha sido muy amables y profesionales, facil la comunicación y negociaciones han sido todo un exito.
've started to rechearch products in Alibaba recently but my firts experiences has been cool. I intend to continue buyng in it.
Muy buen trato con el cliente y seguridad al comprar, siempre protegidos con Alibaba.
Compré bicicleta eléctrica de mano para silla de ruedas y todo perfecto, cada vez mas rápidos con los envíos
Sellers are always very respectful, they try to reach the best possible agreement. I am delighted with the website and the security when I make my payments. I'm from Spain
Excellent product, delivered fast within a week. Seller was extremely patient as I had many things to clarify. Great even for individual buyers, not just wholesale ones. Will definitely use this site again. Product was legitimate too.
Easy to use, works very well. Ordering sample products produced in China for delivery to Germany was no problem!
Thank you Alibaba.com.
I discovered a variety of new information and products.
I can discuss with suppliers before deciding to buy the right product.
I have made a lot of orders on this platform, and I have always been impressed by the brilliant service offered.
This company is a very creative and quickest reaction. I just explain our idea to him with messenger, But, in spite of low information, This company made an excellent sample for us. Thanks a lot. This company is the best.
Easy to use service - very secure. I am not familiar with international shipping and requirements, most items arrive on time or delayed by customs on rare occasion
It was really good dealing with this supplier and she was very helpful to suggest various products to make decision making easier.
Great customer service with great products. A trusted company to deal with. Product selection is the best I have dealt with
Very user friendly, communication is prompt. Great selection of products and choices. I have purchased many times and I have never been disappointed.
Delivery is usually within 7 days. Highly recommended.
I do feel satisfied with alibaba. Making an order is very conveninet. I do not need to worry about delivery time too much. Also i could find all quality products on this website. That is great.
I highly recommend and guarantee this company as very supportive and responsible for helping to claim all spare part promptly.
Kelly is a awesome awesome person to work with, great product indeed.
Always keep me posted on factory status with photo uploaded so that i am in the loop of the progress.
Excellent product. Customer service was great... very responsive and professional. Very happy that the order was as described.
I just want to thank you Alibaba for your support and existence. You makes it easy to look at the east:)
Thank you.
Good site for shopping online items raging from electronics to office and all home appliances. They also give the best prices that is unbeatable elsewhere.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

