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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Well made, sturdy and true to the photo. Customer service was great. This was my first time ordering on Alibaba and this company helped me every step of the way. The baskets are selling well in my store.
As this was my first order at alibaba.com it was great experience when the supplier mistakenly partially delivered alibaba.com settled the matter fairly between parties. That gave me peace of mind and I am looking forward shopping as an entrepreneur as well as an individual. Luving it.
Great Experience of Purchasing!
Responsiveness, customer service, quality of products, ability and willingness to customize and their quick sample delivery all have exceeded my expectations!
Responsiveness, customer service, quality of products, ability and willingness to customize and their quick sample delivery all within the expectations!
I was a little nervous ordering a major piece of equipment initially from the site but the supplier was friendly, easy to understand, communication was top notch and the equipment was packed carefully and arrived in perfect condition. The equipment has exceeded our expectations and we are happy with the entire process using "Alibaba.com"
Es una plataforma segura y confiable, recomiendo ampliamente, el motor de busqueda y concentracion de proveedores en las solicitudes son rapidas...
You can find everything inside. From the electronics device to the fashion etc. the price is good, but you have to be careful for the bad quality suppliers, you had better to select the right one.
Great way to buy hard to find parts. The part i needed i could not find. I searched e bay for days. Could not find it any ware. I tried alibaba.com and found it in 2 minutes
Most probably the best sourcing company available worldwide. Alibaba is easy to deal with and makes great efforts to connect buyer and seller.
Absolutely, great experience with all involved. I am looking forward to my next purchase now that I have gone through the process.
Alibaba creates a wonderful opportunity to connect with factories/suppliers and bring your ideas to reality. It was my first time working with an overseas factory directly, and I have no regrets. Shantou Chenghai Shenglan Toys Trading is easy to work with and very responsive. My sales representative Lin Coco, was very patient and willing to customize the slime according to my needs. Slime was just as advertised when I received the samples. I like the quality of their slime, it is easy to manage and not overly sticky but stretches nicely. Look forward to continuing to doing more business with them.
I had no problem with making an order or receiving my items even got extended coverage from seller if I didnt like item so far everything is good
My experience was very good, but i didn´t test a variety of suppliers, so you
Definetly need to get good suppliers. But when you have one, alibaba.com is very
Easy to understand. And you feel good and safe buying here.
All my interactions with Shenzhen Wo Qi Clock & Watch Co., Ltd. Contact Name: Irene Zhang have been excellent: responsiveness, customer service, quality of products, ability and willingness to customize and their quick sample delivery all have exceeded my expectations!
Needed to find a Tattoo supplier for our own designed Tattoos, we found this very easy to do and the job went went.
Best website for finding successful products! I work with a lot of Alibaba suppliers and all of them are awesome!
My experience shopping on Alibaba was a pleasant surprise, after reading some negative reviews and interacting with different suppliers, I meet Cassiel Wang who was not only professional, but also efficient, understanding and patient. My products came quicker than expected and in good condition. Two weeks after my first order and I am ready to order again. I am 100% satisfied. Thank you Cassiel :)
Todo bien, buenos productos, equipos aprobados x prefectura naval.-
Los productos son 100 porciento navales y buenos.-
There is nothing you cannot find or source via Alibaba have made many purchases with each type being supported with both technical and support services.
I can now give my customers the availability to purchase motorized shades at a affordable cost. The product i find to be very good quality and, performs very well. I've been testing it with aggressiveness. I will be ordering more with this company in the near future.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

