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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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At the moment at least, everything is facilities and no problems, with my Chinese friends and everyone round the world here, and with your help to buy very interesting products at very interesting prices. Logically, most people respond as well as one treats them.
Easy to search, and the most important Good Suppliers. All time I know where is the order.
Facil de usar y lo mas importante bueno proveedores. En todo momento puedo ver que esta pasando con mi orden. Recomendable.
Alibaba offers such a wide selection of jewelry products that I had a hard time making a decision. Numerous vendors offered assistance. The one I ultimately used utilized excellent service skills. I'm happy wth both the Alibaba and the vendor I chose.
These are the best jersey's. Great price and quality. You can not go wrong. I will definitely buy again. The Shipping was not to long about 3 week
The Hebrew keyboard cover for my MacBook Pro 13" is precisely what I needed, to be able to write not only in English. Ms. Rita, the Sales Director of Shenzhen HRH Technology Co., resolved a small misunderstanding at the beginning stage with professionalism, efficiency and courtesy, so I am very satisfied with the keyboard cover that I ordered and with the excellent service that I got. Thank you very much!
Good quality product.
Easy communication and quick response.
Prompt, fast and efficient service.
Highly recommend.
With the help of a custom agency and saving some understandable misunderstandings, having received the good on time and in good condition and giving the dealer all the information needed when in our warehouse, this first transaction has been a full success.
The best sources for quality products, at affordable prices online! Before discovering Alibaba, we tried other places, where we experienced disappointments.
But once we started using Alibaba, everything is always right!
Very easy to search and buy. Trustworthy. But choose trade assurance and verified sellers. Freight price is negotiable.
We had no problems with Nanchang Bufan and its representative and salesperson Fable is highly professional and very knowledgable. We will be doing business with them again and that says a lot.
Great customer service, quick communication. Super fast shipping. He was very pleasant to work with and made sure I was happy.
My children gave me a X-Pack 1 drone for Christmas. They selected it after much research and reading reviews. Excellent choice. I am new to flying drones and this one is very stable and forgiving.
Learning and loving it!
Since it was a gift I do not have an Order Number.
Alibaba.com opens communication between sellers and buyers. Many suppliers to choose from. Very detailed descriptions easy access to new merchandise. Very helpful with selling ideas. Also great communicators fast in refund issues. They are the go between buyers and suppliers
We are quite satisfied with product quality. Product quality similar as advertisement. First time buying from this supplier yet quite happy
Language barrier is one problem. Therefore, we need to communicate and understand the shipping arranments. But overall experience was great.
Over 50 years we are in business and we have been working with this company for over 10 years.
They are excellent in doing business. Very honest, serious, no complain about goods received.
Without hesitation I would recommend them. No worry about your payments. They are not cheaters
The whole process of shopping. Purchasing, and fast delivery couldnt be faulted. My heavy item arrived in about a week from china to australia
Most seller are good for reply and sending items. But some of sellers are not yet.
But mostly quite good for everything so i use finding good items.
Was delighted to receive your X-PACK 1 drone as a holiday gift am anxious to take it up for first flight!
Would make one suggestion though, before I do.
The translation to English in your Operations Model booklet is "choppy" at best.
And can be a bit confusing to your users.
Example "To disassembly, press the battery buckle button, and pull back "
More clarity in English would help assure no accidents for your users, both young and old.
My staff people might be able to help, see -- www.NextGenMedia.org
Use "*******@NextGenMedia.org -- for fastest results.
Thank you.
Good service and regular communication. We had regular information every day. Progress of the goods were given regularly.
Thank you
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

