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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Spain
1 review
0 helpful votes
Follow Eusebio C.
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At the moment at least, everything is facilities and no problems, with my Chinese friends and everyone round the world here, and with your help to buy very interesting products at very interesting prices. Logically, most people respond as well as one treats them.

Date of experience: January 7, 2020
Peru
1 review
0 helpful votes
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Good site to buy
January 8, 2020

Easy to search, and the most important Good Suppliers. All time I know where is the order.
Facil de usar y lo mas importante bueno proveedores. En todo momento puedo ver que esta pasando con mi orden. Recomendable.

Date of experience: January 7, 2020
Texas
1 review
0 helpful votes
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Love this site!
January 8, 2020

Alibaba offers such a wide selection of jewelry products that I had a hard time making a decision. Numerous vendors offered assistance. The one I ultimately used utilized excellent service skills. I'm happy wth both the Alibaba and the vendor I chose.

Date of experience: January 7, 2020
New York
1 review
0 helpful votes
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Buffalo bills jersey
January 8, 2020

These are the best jersey's. Great price and quality. You can not go wrong. I will definitely buy again. The Shipping was not to long about 3 week

Date of experience: January 7, 2020
Yuval F.
Israel
1 review
0 helpful votes
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The Hebrew keyboard cover for my MacBook Pro 13" is precisely what I needed, to be able to write not only in English. Ms. Rita, the Sales Director of Shenzhen HRH Technology Co., resolved a small misunderstanding at the beginning stage with professionalism, efficiency and courtesy, so I am very satisfied with the keyboard cover that I ordered and with the excellent service that I got. Thank you very much!

Date of experience: January 6, 2020
Australia
2 reviews
0 helpful votes
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Good quality product.
Easy communication and quick response.
Prompt, fast and efficient service.
Highly recommend.

Date of experience: January 6, 2020
Spain
1 review
0 helpful votes
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With the help of a custom agency and saving some understandable misunderstandings, having received the good on time and in good condition and giving the dealer all the information needed when in our warehouse, this first transaction has been a full success.

Date of experience: January 6, 2020
New York
1 review
0 helpful votes
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The best sources for quality products, at affordable prices online! Before discovering Alibaba, we tried other places, where we experienced disappointments.
But once we started using Alibaba, everything is always right!

Date of experience: January 6, 2020
Saudi Arabia
1 review
0 helpful votes
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Easy
January 7, 2020

Very easy to search and buy. Trustworthy. But choose trade assurance and verified sellers. Freight price is negotiable.

Date of experience: January 6, 2020
Ireland
1 review
0 helpful votes
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We had no problems with Nanchang Bufan and its representative and salesperson Fable is highly professional and very knowledgable. We will be doing business with them again and that says a lot.

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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Super Helpful
January 7, 2020

Great customer service, quick communication. Super fast shipping. He was very pleasant to work with and made sure I was happy.

Date of experience: January 6, 2020
Indiana
1 review
0 helpful votes
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Learning is easy
January 7, 2020

My children gave me a X-Pack 1 drone for Christmas. They selected it after much research and reading reviews. Excellent choice. I am new to flying drones and this one is very stable and forgiving.
Learning and loving it!
Since it was a gift I do not have an Order Number.

Date of experience: January 6, 2020
California
1 review
0 helpful votes
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Alibaba.com opens communication between sellers and buyers. Many suppliers to choose from. Very detailed descriptions easy access to new merchandise. Very helpful with selling ideas. Also great communicators fast in refund issues. They are the go between buyers and suppliers

Date of experience: January 6, 2020
Singapore
1 review
0 helpful votes
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Good quality product
January 6, 2020

We are quite satisfied with product quality. Product quality similar as advertisement. First time buying from this supplier yet quite happy

Date of experience: January 6, 2020
Philippines
1 review
0 helpful votes
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Thumbs up!
January 6, 2020

Language barrier is one problem. Therefore, we need to communicate and understand the shipping arranments. But overall experience was great.

Date of experience: January 6, 2020
Mauritius
1 review
0 helpful votes
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EXCELLENT
January 6, 2020

Over 50 years we are in business and we have been working with this company for over 10 years.
They are excellent in doing business. Very honest, serious, no complain about goods received.
Without hesitation I would recommend them. No worry about your payments. They are not cheaters

Date of experience: January 5, 2020
Australia
1 review
0 helpful votes
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Professional service
January 6, 2020

The whole process of shopping. Purchasing, and fast delivery couldnt be faulted. My heavy item arrived in about a week from china to australia

Date of experience: January 5, 2020
KR
1 review
0 helpful votes
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Mostly good but...
January 6, 2020

Most seller are good for reply and sending items. But some of sellers are not yet.
But mostly quite good for everything so i use finding good items.

Date of experience: January 5, 2020
Massachusetts
1 review
0 helpful votes
Follow Publisher N.
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Was delighted to receive your X-PACK 1 drone as a holiday gift am anxious to take it up for first flight!
Would make one suggestion though, before I do.
The translation to English in your Operations Model booklet is "choppy" at best.
And can be a bit confusing to your users.
Example "To disassembly, press the battery buckle button, and pull back "
More clarity in English would help assure no accidents for your users, both young and old.
My staff people might be able to help, see -- www.NextGenMedia.org
Use "*******@NextGenMedia.org -- for fastest results.

Thank you.

Date of experience: January 5, 2020
GB
1 review
0 helpful votes
Follow Swatantra A.
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Service
January 6, 2020

Good service and regular communication. We had regular information every day. Progress of the goods were given regularly.
Thank you

Date of experience: January 5, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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