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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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Very satisfied
January 11, 2020

All the goods arrived with the quality and price i wanted and with no problems. I will definitely order again using this service.

Date of experience: January 9, 2020
India
2 reviews
0 helpful votes
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Alibaba customer care number *******908//*******568++Alibaba customer care number *******908//*******568

Date of experience: January 9, 2020
Kuwait
1 review
0 helpful votes
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Amazing
January 11, 2020

The product is great and worth the experience, for personal experience, I have not had any problems with the device, I advise you to buy it or deal with this company, they have credibility and good products.
Go for it, its awesome.

Date of experience: January 8, 2020
Australia
1 review
0 helpful votes
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Very professional
January 11, 2020

Turn around time was very fast and product is of the highest quality. Very impressed with the coordination and communication.

Date of experience: January 8, 2020
Mexico
1 review
0 helpful votes
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I want to do greats business with yours platform and to have the trust wit all suppliers as LEVETT, thanks.

Date of experience: January 8, 2020
Canada
1 review
0 helpful votes
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I am very happy with my experience and the product that I received. Joyce was extremely helpful and went beyond my expectations in meeting my requests. I can only say THANK YOU, THANK YOU.

I will be glad to do more business in future. I received product super fast, company was willing to ship me a sample to test the quality and fines to my project. Top notch product that exceeded my expectations.

Date of experience: January 8, 2020
TT
1 review
0 helpful votes
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Party packages 2019
January 10, 2020

The products were received on time and in good condition. The transaction as seamless. The Agent was very helpful

Date of experience: January 8, 2020
Malaysia
1 review
0 helpful votes
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SUPPORTIVE SUPPLIER
January 10, 2020

Helpful and very professional assistant advice.
Deliver the goods with proper packaging and within the time frame.

Date of experience: January 8, 2020
Mexico
1 review
0 helpful votes
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En general bien.
January 10, 2020

En general todo bien. Solo hubo un detalle con una pieza en donde un control remoto que no funciona. El trato con el proveedor muy bien, tiempo de entrega a tiempo.

Date of experience: January 8, 2020
California
1 review
0 helpful votes
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Glad I discovered Ali
January 10, 2020

I wish I would have used Alibaba sooner. I could have been saving money long ago. Thanks for your help Ali.

Date of experience: January 8, 2020
Zimbabwe
1 review
0 helpful votes
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Best suppliers
January 10, 2020

Since i started buying from this site not a single moment i got disappointed, thanks to the support team

Date of experience: January 8, 2020
Indonesia
1 review
0 helpful votes
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Good supplier
January 10, 2020

Very professional, smart and reliant supplier. The product came out perfect, exceeded my expectation. Super fact shipping, nice design and very good quality...

Date of experience: January 8, 2020
LA
1 review
0 helpful votes
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Makes online purchases easy even for those unaccustomed to online shopping while blanketing them in purchase protection even if they are not looking to find any.

Date of experience: January 8, 2020
New Mexico
1 review
0 helpful votes
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I was very happy with the product that I purchased and the company I dealt with. Their customer support was great and answered all of my questions during the process. I would definitely purchase again using Alibaba. I bought the Trade Insurance on the product through Alibaba and luckily I did not have to use it.

Date of experience: January 7, 2020
Australia
1 review
0 helpful votes
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Auto Door Closers
January 10, 2020

I received my shipment within the time allowance. The product was shipped in 2 boxes that arrived in good condition. The product is well made and at a good price.

Date of experience: January 7, 2020
California
1 review
0 helpful votes
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Very professional, helpful and reliant supplier. The product came out perfect, exceeded my expectation. Super fact shipping, nice design and very good quality

Date of experience: January 7, 2020
Hong Kong
1 review
0 helpful votes
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Buying sample
January 8, 2020

The price and MOQ listed on Alibaba website is not update, I need to ask for re-quote. Then, the photos on the PI also not correct.

Date of experience: January 7, 2020
Jamaica
1 review
0 helpful votes
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Purchases
January 8, 2020

They help to protect the buyer by informing you to keep call contacts and messages with the site. The purchases are encouraged to use the trade assurance. If there is a problem alibaba will be able to assist.

Date of experience: January 7, 2020
Egypt
1 review
0 helpful votes
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Excellent service
January 8, 2020

Good quality product.
Easy communication and quick response.
Prompt, fast and efficient service.
Highly recommend.
Thanks Siviley Lee

Date of experience: January 7, 2020
Romania
1 review
0 helpful votes
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Great place to shop
January 8, 2020

For me customer support comes first and i have to say, with trade assurance, the complaint system assuring seller customer agreements, escalating the complaint if necessary made me shop with confidence.

Date of experience: January 7, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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