Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All the goods arrived with the quality and price i wanted and with no problems. I will definitely order again using this service.
Alibaba customer care number *******908//*******568++Alibaba customer care number *******908//*******568
The product is great and worth the experience, for personal experience, I have not had any problems with the device, I advise you to buy it or deal with this company, they have credibility and good products.
Go for it, its awesome.
Turn around time was very fast and product is of the highest quality. Very impressed with the coordination and communication.
I want to do greats business with yours platform and to have the trust wit all suppliers as LEVETT, thanks.
I am very happy with my experience and the product that I received. Joyce was extremely helpful and went beyond my expectations in meeting my requests. I can only say THANK YOU, THANK YOU.
I will be glad to do more business in future. I received product super fast, company was willing to ship me a sample to test the quality and fines to my project. Top notch product that exceeded my expectations.
The products were received on time and in good condition. The transaction as seamless. The Agent was very helpful
Helpful and very professional assistant advice.
Deliver the goods with proper packaging and within the time frame.
En general todo bien. Solo hubo un detalle con una pieza en donde un control remoto que no funciona. El trato con el proveedor muy bien, tiempo de entrega a tiempo.
I wish I would have used Alibaba sooner. I could have been saving money long ago. Thanks for your help Ali.
Since i started buying from this site not a single moment i got disappointed, thanks to the support team
Very professional, smart and reliant supplier. The product came out perfect, exceeded my expectation. Super fact shipping, nice design and very good quality...
Makes online purchases easy even for those unaccustomed to online shopping while blanketing them in purchase protection even if they are not looking to find any.
I was very happy with the product that I purchased and the company I dealt with. Their customer support was great and answered all of my questions during the process. I would definitely purchase again using Alibaba. I bought the Trade Insurance on the product through Alibaba and luckily I did not have to use it.
I received my shipment within the time allowance. The product was shipped in 2 boxes that arrived in good condition. The product is well made and at a good price.
Very professional, helpful and reliant supplier. The product came out perfect, exceeded my expectation. Super fact shipping, nice design and very good quality
The price and MOQ listed on Alibaba website is not update, I need to ask for re-quote. Then, the photos on the PI also not correct.
They help to protect the buyer by informing you to keep call contacts and messages with the site. The purchases are encouraged to use the trade assurance. If there is a problem alibaba will be able to assist.
Good quality product.
Easy communication and quick response.
Prompt, fast and efficient service.
Highly recommend.
Thanks Siviley Lee
For me customer support comes first and i have to say, with trade assurance, the complaint system assuring seller customer agreements, escalating the complaint if necessary made me shop with confidence.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

