On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great e-commerce and merchant experience, i absolutely recommend this site! I´ve been using it for over one year already and made good business!
Ever since covid the vendors are rude, they misrepresent their products, lie you you about prices, gouge you on shipping. You can't trust any of them.
Product came quickly and was exactly as advertised. I am happy with this seller and highly recommend them, I will do more business in the future!
I had never heard of alibaba until recently. Decided to take a chance purchasing an LED grow light. Not cheap so was a little nervous. Item arrived from China to US in 17 days. Every step of the way I felt reassured by the alibaba platform and the Chinese company. Very glad I found this website and will consider additional purchases. Like anything, do research before committing.
https://www.alibaba.com/product-detail/Yuanhui-Full-Spectrum-LED-Plant-Grow_*******685.html?spm=a2756.order-detail-ta-bn-b.0.0.5edb2fc2J59jXj
Very helpful and fast in understanding customer problem... I am really glad I had positive purchase.
Happy with the deal and vendor. Great info and fantastic delivery! The vendor was nice and helpful. I got fast answers.
The people at (Guangzhou Fuge Construction Machinery Parts Co., Ltd) did it again, outstanding Service. The Diesel injectors we received were as described and of top quality at a very competitive price. We are very pleased with our second transaction on Alibaba.com and again special thanks to Vivi Xiong for making this transaction trouble free. We definitely recommend this suppler! P.s. Best regards to all.
C. McAuley. Ceo
Action Groupe M. C. W
Fabulous products. On time shipping. Daisy is very helpful for my first order. Fast, friendly and efficient service.
Nice service the supplier was great the talk with hem was easy and I fill very safe with Alibaba suppliers
II was completely pleased with the purchase and the service I received from Shenzhen Unitech Plastic Products Co., Ltd.
Great website for product sourcing. They look after both supplier and consumer, it has come a long way over the years.
Ik like the trade assistance order system of Alibaba. It gives me conference to order goods with unknowkn suppliers and is easy tot use.
Very good product I tried it, it is very good. I hope to improve my health. Highly recommend for everyone.
BY CHOOSING SELECTED SUPPLIERS, WORK IS SAFE AND PROFESSIONALLY.
BY CARRYING OUT ALL THE TRANSACTIONS ON THE ALIBABA PORTAL, THE WORK IS GOOD
Amazing experience. I've been using several suppliers, but I found the best one here!
Fast shipping, amazing customer service and great prices. Ordered again and will continue in the future.
Bon service exactement comme annoncé reçue rapidement meme avec ce qui se passe teste ca marche bien merci
Very good quality and color. Easy to communicate with the seller. She answered all my questions. The shipping was very fast.
The products generally arrived on time (the time to come from China for certain products and sometimes less than that which I observe when I place an order in France), the correspondents are always of very high quality and very "accommodating".
Purchasing management system and contact with the correspondent is extremely user-friendly and practical.
The only downside is the price of transport, but we must admit that France is a bit far from China
Order come onetime, and product quality as described. Very Nice, hopefully i can repeat my order, start and doing my business here.
Ringrazio tutto il gruppo per la celerità, la comprensione esperienza che farò sicuramente altre volte
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members