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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great e-commerce and merchant experience, i absolutely recommend this site! I´ve been using it for over one year already and made good business!
Ever since covid the vendors are rude, they misrepresent their products, lie you you about prices, gouge you on shipping. You can't trust any of them.
Product came quickly and was exactly as advertised. I am happy with this seller and highly recommend them, I will do more business in the future!
I had never heard of alibaba until recently. Decided to take a chance purchasing an LED grow light. Not cheap so was a little nervous. Item arrived from China to US in 17 days. Every step of the way I felt reassured by the alibaba platform and the Chinese company. Very glad I found this website and will consider additional purchases. Like anything, do research before committing.
https://www.alibaba.com/product-detail/Yuanhui-Full-Spectrum-LED-Plant-Grow_*******685.html?spm=a2756.order-detail-ta-bn-b.0.0.5edb2fc2J59jXj
Very helpful and fast in understanding customer problem... I am really glad I had positive purchase.
Happy with the deal and vendor. Great info and fantastic delivery! The vendor was nice and helpful. I got fast answers.
The people at (Guangzhou Fuge Construction Machinery Parts Co., Ltd) did it again, outstanding Service. The Diesel injectors we received were as described and of top quality at a very competitive price. We are very pleased with our second transaction on Alibaba.com and again special thanks to Vivi Xiong for making this transaction trouble free. We definitely recommend this suppler! P.s. Best regards to all.
C. McAuley. Ceo
Action Groupe M. C. W
Fabulous products. On time shipping. Daisy is very helpful for my first order. Fast, friendly and efficient service.
Nice service the supplier was great the talk with hem was easy and I fill very safe with Alibaba suppliers
II was completely pleased with the purchase and the service I received from Shenzhen Unitech Plastic Products Co., Ltd.
Great website for product sourcing. They look after both supplier and consumer, it has come a long way over the years.
Ik like the trade assistance order system of Alibaba. It gives me conference to order goods with unknowkn suppliers and is easy tot use.
Very good product I tried it, it is very good. I hope to improve my health. Highly recommend for everyone.
BY CHOOSING SELECTED SUPPLIERS, WORK IS SAFE AND PROFESSIONALLY.
BY CARRYING OUT ALL THE TRANSACTIONS ON THE ALIBABA PORTAL, THE WORK IS GOOD
Amazing experience. I've been using several suppliers, but I found the best one here!
Fast shipping, amazing customer service and great prices. Ordered again and will continue in the future.
Bon service exactement comme annoncé reçue rapidement meme avec ce qui se passe teste ca marche bien merci
Very good quality and color. Easy to communicate with the seller. She answered all my questions. The shipping was very fast.
The products generally arrived on time (the time to come from China for certain products and sometimes less than that which I observe when I place an order in France), the correspondents are always of very high quality and very "accommodating".
Purchasing management system and contact with the correspondent is extremely user-friendly and practical.
The only downside is the price of transport, but we must admit that France is a bit far from China
Order come onetime, and product quality as described. Very Nice, hopefully i can repeat my order, start and doing my business here.
Ringrazio tutto il gruppo per la celerità, la comprensione esperienza che farò sicuramente altre volte
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

