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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
This company does not typically respond to reviews

Instant Feedback

202 reviews

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Washington
2 reviews
0 helpful votes
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I've just received all 3 orders I've placed on Alibaba.com. It is my first time shopping here this month and I would like to do more.

Date of experience: May 2, 2020
GB
1 review
0 helpful votes
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Professional and efficient on time shipping and product fit on the same image as advertise, I am waiting for customer review

Date of experience: May 2, 2020
Malaysia
1 review
0 helpful votes
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I have bought a number of items which help in my business and Alibaba has very dependable suppliers which conform to professional standards. Always packaging arrives in time and in good condition.

Date of experience: May 2, 2020
Florida
1 review
0 helpful votes
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"Good service"
May 3, 2020

Excellent service, good quality products, fast shipping. The products arrived without damage. This is my second order and I hope to continue making more orders for my inventory.

Date of experience: May 1, 2020
Bahamas
1 review
0 helpful votes
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Secure service
May 3, 2020

SYLASHES was an excellent experience they were nice and professional but came in contact with others who were rude and dismissive turn off for me to spend my money. If you guys have so much already you have to be digusting then you should consider just selling to your own kind. It takes nothing off of you to be nice

Date of experience: May 1, 2020
Mississippi
1 review
0 helpful votes
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These ornaments are very present and of a good quality. I will be ordering from this supplier again in the future.

Date of experience: May 1, 2020
South Carolina
2 reviews
0 helpful votes
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Sam is fantastic to work with. He goes the extra mile to insure customer satisfaction. Great products and great support service from Homa and Sam in particular.

Date of experience: May 1, 2020
New Jersey
1 review
0 helpful votes
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Haven't had any issues with their service and copanies respond quickly to any questions. Ordered items and received them ontime

Date of experience: May 1, 2020
Rhode Island
1 review
0 helpful votes
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Good Service
May 2, 2020

Everything went as expected! A smooth and user-friendly experience for a first-time buyer on this site.

Date of experience: May 1, 2020
Georgia
1 review
0 helpful votes
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Excellent service, good quality products, fast shipping. Always feel protected. What I don't like ''100 characters minimum'' in review. OK. Now is more than 100...

Date of experience: May 1, 2020
Ireland
1 review
0 helpful votes
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Good service
May 1, 2020

I was very happy to find a supplier who offered good value good quality for the goods i needed. The delivery was slow but I feel this was due to the current situation and not the supplier.

Date of experience: May 1, 2020
Arizona
1 review
0 helpful votes
Follow Tariq N.
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Very happy with the service and recommend it very highly. Not only Alibaba but the trade references and quotes I received in a very short time are excellent.

Date of experience: April 30, 2020
Maryland
1 review
0 helpful votes
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Great quality, the vendor was friendly and helpful. My order arrived earlier than expected. Very satisfied.

Date of experience: April 30, 2020
Malaysia
1 review
0 helpful votes
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First time buying from China. Many information received as negative especially on quality and after sales service but it was not. Will continue ordering.

Date of experience: April 30, 2020
Tennessee
1 review
0 helpful votes
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Great Company
May 1, 2020

My order meet my requirements, It took just 3 days for the company to receive my order, pack and ship

Date of experience: April 30, 2020
Virginia
1 review
0 helpful votes
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I took my time before finalizing my order. I purchased several items for my business.
Sunny was great in answering my questions and providing information I needed. I was impressed by how fast I received my order. I will definitely be ordering again.

Date of experience: April 30, 2020
California
2 reviews
0 helpful votes
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Good quality Led chip
April 30, 2020

The quality of the product is very good, no complaints, always ready to help you, delivery on time, I gave 5 star to Shenzhen Avatar Optoelectronic, keep the good work.

Date of experience: April 30, 2020
New York
1 review
0 helpful votes
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Great quality, Fast shipping and very professional I thought i ordered my earrings by pairs but it was by pieces so didn't get as many pairs i thought i was but thats was my error overall love the products.

Date of experience: April 30, 2020
California
1 review
0 helpful votes
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I have used Alibaba.com now for some time. I have used to source several types of products for our restaurants. I have had great luck and, on the one occasion where I did have a small problem, Alibaba helped me resolve it quickly. I would not think of sourcing overseas, with a vendor I do not know, without using Alibaba.com

Date of experience: April 29, 2020
New Jersey
1 review
0 helpful votes
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All of the verified suppliers I have contacted have been ver fast, efficient and helpful in processing my sample orders for my business. Thank You Alibaba

Date of experience: April 29, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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