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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
Follow Liz G.
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We wanted to offer our customers special items from our company. They love our t-shirts, tank tops, hats, pants, and love our bodybuilding super stars. When my athletes wear them their fans want to know where they can buy them. Now we can link on athletes IG and they make money on the sale as well.

Date of experience: May 5, 2020
California
1 review
0 helpful votes
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Great service
May 6, 2020

The product was of good quality, very fast delivery. I would order again from the company, they answered my questions and delivered a good well-packaged product.

Date of experience: May 5, 2020
RU
1 review
0 helpful votes
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Everything is cool. That was first deal. And we was doubt. But, finnally, everithing is done. Our good here, in Moscow. Thanks for ALIBABA.

Date of experience: May 5, 2020
New Zealand
1 review
0 helpful votes
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Upon searching for Pickleball balls, many replies came through and I really lucked out when contacted by Louis Chan from Xiamen Juqiao Composite Technology Co., Ltd. What a great guy to deal with and even amidst the Covid debacle free samples were sent out very quickly and although we are still in lockdown so cannot test the product, everything looks to be high quality.

Date of experience: May 5, 2020
California
1 review
0 helpful votes
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Alibaba provided a seamless transaction and provided accountability for product quality and on time shipping. I am not going back to other platforms after receiving stellar first class service from Alibaba.

Date of experience: May 5, 2020
Australia
1 review
0 helpful votes
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Buying through Alibaba is very promising. They have a best buy and sell site, you communicate with supplier and buy and the tracking system is very effective and order arrives on time.
Refund system is very good too and your can't loose you money.

I like if and encourage many of my friend and workmate to buy from Alibaba.

Date of experience: May 5, 2020
Ohio
1 review
0 helpful votes
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Very Satisfied!
May 6, 2020

Alibaba continues to perform flawlesly even in the face of THE COVID-19 adversity. I will continue doing business with seller TASP via Alibaba for many years to come.

Date of experience: May 5, 2020
Georgia
1 review
0 helpful votes
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This company had the fastest delivery thus far. Still awaiting orders made long before this company. The quality of product was very good. We will definitely order again as we already have.

Date of experience: May 5, 2020
Romania
1 review
0 helpful votes
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Thank you
May 6, 2020

I am glad that I received what I ordered in very good condition and on time in Romania, only in our country. D. H. L taxes are high, I paid more taxes than I paid for the product, thank you

Date of experience: May 5, 2020
Romania
1 review
0 helpful votes
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Good Platform
May 6, 2020

We where satisfied with what Alibaba offer consider it is a free service. It is help us to secure our trade and have an assurance. There are a lot of scame on internet especially on free platform. So thank you Alibaba.

Date of experience: May 5, 2020
New Zealand
2 reviews
0 helpful votes
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PVC leather
May 5, 2020

Good communication, and prompt delivery of the requested samples. Friendly and professional manners.

Date of experience: May 4, 2020
Canada
1 review
0 helpful votes
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Absolutly a perfect addition to our product when we'll be ready. You are first on our list.
Thank you.

Date of experience: May 4, 2020
Florida
1 review
0 helpful votes
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Got exactly what I wanted. No issues. Came on time. This was my second transaction on Alibaba and will not be my last.

Date of experience: May 4, 2020
Mexico
1 review
0 helpful votes
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Excellent product and very good service from the supplier. I am satisfied, I will continue with you.

Date of experience: May 4, 2020
Belgium
1 review
0 helpful votes
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Easy and safe
May 5, 2020

Easy communication, payment options and shipping system for professional buyers. Will definitely use again regularly

Date of experience: May 4, 2020
Hong Kong
1 review
0 helpful votes
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Very good
May 5, 2020

Alibaba staff are very efficient. Keep purchasing and keep your partnership with them it is worth... I wish the whole have a service just like the was they do.

Date of experience: May 4, 2020
Washington
1 review
0 helpful votes
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Was very easy to find products compare cost prices and shipping costs.
Help to choose right supplier and the bests prices.

Date of experience: May 3, 2020
Minnesota
1 review
0 helpful votes
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I have had the best experience working with Alibaba, they have made shopping overseas a breeze, great platform, great people. Products are great, prices are even better, I love Alibaba. Shipping can be a bit too much at times but venders are usually very willing to negotiate. A++++

Date of experience: May 3, 2020
Mexico
1 review
0 helpful votes
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Great platform! Always helping people to do business across the world! There are not barriers btw countries.

Date of experience: May 2, 2020
Guatemala
1 review
0 helpful votes
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The best way to find direct manufacturers for good products at the best prices.

I found what I was looking for, the shipping was fast at low cost.

Date of experience: May 2, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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