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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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We wanted to offer our customers special items from our company. They love our t-shirts, tank tops, hats, pants, and love our bodybuilding super stars. When my athletes wear them their fans want to know where they can buy them. Now we can link on athletes IG and they make money on the sale as well.
The product was of good quality, very fast delivery. I would order again from the company, they answered my questions and delivered a good well-packaged product.
Everything is cool. That was first deal. And we was doubt. But, finnally, everithing is done. Our good here, in Moscow. Thanks for ALIBABA.
Upon searching for Pickleball balls, many replies came through and I really lucked out when contacted by Louis Chan from Xiamen Juqiao Composite Technology Co., Ltd. What a great guy to deal with and even amidst the Covid debacle free samples were sent out very quickly and although we are still in lockdown so cannot test the product, everything looks to be high quality.
Alibaba provided a seamless transaction and provided accountability for product quality and on time shipping. I am not going back to other platforms after receiving stellar first class service from Alibaba.
Buying through Alibaba is very promising. They have a best buy and sell site, you communicate with supplier and buy and the tracking system is very effective and order arrives on time.
Refund system is very good too and your can't loose you money.
I like if and encourage many of my friend and workmate to buy from Alibaba.
Alibaba continues to perform flawlesly even in the face of THE COVID-19 adversity. I will continue doing business with seller TASP via Alibaba for many years to come.
This company had the fastest delivery thus far. Still awaiting orders made long before this company. The quality of product was very good. We will definitely order again as we already have.
I am glad that I received what I ordered in very good condition and on time in Romania, only in our country. D. H. L taxes are high, I paid more taxes than I paid for the product, thank you
We where satisfied with what Alibaba offer consider it is a free service. It is help us to secure our trade and have an assurance. There are a lot of scame on internet especially on free platform. So thank you Alibaba.
Good communication, and prompt delivery of the requested samples. Friendly and professional manners.
Absolutly a perfect addition to our product when we'll be ready. You are first on our list.
Thank you.
Got exactly what I wanted. No issues. Came on time. This was my second transaction on Alibaba and will not be my last.
Excellent product and very good service from the supplier. I am satisfied, I will continue with you.
Easy communication, payment options and shipping system for professional buyers. Will definitely use again regularly
Alibaba staff are very efficient. Keep purchasing and keep your partnership with them it is worth... I wish the whole have a service just like the was they do.
Was very easy to find products compare cost prices and shipping costs.
Help to choose right supplier and the bests prices.
I have had the best experience working with Alibaba, they have made shopping overseas a breeze, great platform, great people. Products are great, prices are even better, I love Alibaba. Shipping can be a bit too much at times but venders are usually very willing to negotiate. A++++
Great platform! Always helping people to do business across the world! There are not barriers btw countries.
The best way to find direct manufacturers for good products at the best prices.
I found what I was looking for, the shipping was fast at low cost.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

