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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This was first time using Alibaba and also purchasing from a supplier outside of the country. Alibaba made the experience very easy. I could find the product I was interested in and could compare various suppliers. The order process was very easy and Alibaba provided assurance that my purchase was legit. I will definitely use Alibaba for future purchases.
I was a first time user of Alibaba. The experience was good and everything arrived as advertised and planned. I will be a return customer.
Alibaba has been upgrading and advancing with the consumer in mind! Very user friendly platform and all the add-on services you need throughout the manufacturing process of your order. I had to contact them before about an issue, and they also have incredible customer service! Considering the language barrier, they are doing fantastic! And no i was not paid to write this, I'm from Vegas!
Alibaba is hands down one of the most awesome website to find suppliers for products. One of the main reason I use there website is because they provide Trade Assurance which protects both buyer and seller. I've never had an issue processing a payment thru there website but be warned the fees for credit card transactions are pretty high.
I search for the products I want and there are plenty of suppliers here for me to compare the prices/services thought some of them are not as they advertized on the web.
The delivery was very fast, and it was safely packaged well.
So we were able to receive the product well.
Great supplier source, needs a better vetting program for suppliers other than a website and sales...\both can be manipulated and clearly are in some cases. Majority are top notch
Top class website and execellent service all round and timely delivery to Ireland from china would recommend to anyone
We have made over 50K in purchases from a couple suppliers and everything has gone great. We are a major janitorial company in the midwest US and thanks to Alibaba we have been able to keep the business going.
I search for the products I want and there are plenty of suppliers here for me to negotiate and get the best price/service.
I would recommend them as a best seller from China, I have ordered Salon chairs from them to Uk, came on time and The best quality as I expected.
Shipping took way too long, I am quite happy with the product. Not sure if to use this vendor again after reading reviews on shipping. The seller was quite easy to work with and very professional. If you want a good product but willing to take a chance with on time shipping, go for it!
The sellers I've worked with are very responsive. The prices are good and the product received is exactly as expected. Received the order faster than with some other shippers. Overall it was a great experience and I will shop again with Alibaba.com.
Overall a this is a Good reputation company. Products arrived as I expected and the shipping was quick!
Middle ages forwarder. It took us one month to receive the goods by air in Greece! We lost a lot of orders, as well as our reputation to our customers. Stay away from Alibaba forwarder, is a terrible experience
Great Service with trade insurance. A wonderful experience to buy through Alibaba. On-Time delivery. Good communication
Ipretech machinery company EDM XF400 and IPM400 both with very Great quality, all the person provide us a satisfied service and assistance. I am very happy to work with them again.
Confiable y eficiente, de buena calidad que cumple con los requisitos solicitados y cumple con la garantÃa
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

