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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Kansas
1 review
0 helpful votes
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This was first time using Alibaba and also purchasing from a supplier outside of the country. Alibaba made the experience very easy. I could find the product I was interested in and could compare various suppliers. The order process was very easy and Alibaba provided assurance that my purchase was legit. I will definitely use Alibaba for future purchases.

Date of experience: May 11, 2020
Texas
1 review
0 helpful votes
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Hesitation
May 12, 2020

I was a first time user of Alibaba. The experience was good and everything arrived as advertised and planned. I will be a return customer.

Date of experience: May 11, 2020
Nevada
1 review
0 helpful votes
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Alibaba has been upgrading and advancing with the consumer in mind! Very user friendly platform and all the add-on services you need throughout the manufacturing process of your order. I had to contact them before about an issue, and they also have incredible customer service! Considering the language barrier, they are doing fantastic! And no i was not paid to write this, I'm from Vegas!

Date of experience: May 11, 2020
California
1 review
0 helpful votes
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Alibaba is hands down one of the most awesome website to find suppliers for products. One of the main reason I use there website is because they provide Trade Assurance which protects both buyer and seller. I've never had an issue processing a payment thru there website but be warned the fees for credit card transactions are pretty high.

Date of experience: May 11, 2020
Canada
1 review
0 helpful votes
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CEO
May 11, 2020

I search for the products I want and there are plenty of suppliers here for me to compare the prices/services thought some of them are not as they advertized on the web.

Date of experience: May 11, 2020
DO
1 review
0 helpful votes
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Manager
May 11, 2020

Good place to purchase. Each step of deal is full explained and warns of any problem that may arise

Date of experience: May 11, 2020
KR
1 review
0 helpful votes
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Good delivery
May 12, 2020

The delivery was very fast, and it was safely packaged well.
So we were able to receive the product well.

Date of experience: May 11, 2020
Canada
1 review
0 helpful votes
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Great supplier source, needs a better vetting program for suppliers other than a website and sales...\both can be manipulated and clearly are in some cases. Majority are top notch

Date of experience: May 11, 2020
Ireland
1 review
0 helpful votes
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Execellent service
May 11, 2020

Top class website and execellent service all round and timely delivery to Ireland from china would recommend to anyone

Date of experience: May 11, 2020
California
1 review
0 helpful votes
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CEO
May 11, 2020

We have made over 50K in purchases from a couple suppliers and everything has gone great. We are a major janitorial company in the midwest US and thanks to Alibaba we have been able to keep the business going.

Date of experience: May 10, 2020
Thailand
1 review
0 helpful votes
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I search for the products I want and there are plenty of suppliers here for me to negotiate and get the best price/service.

Date of experience: May 10, 2020
GB
1 review
0 helpful votes
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Salon Barber chair
May 10, 2020

I would recommend them as a best seller from China, I have ordered Salon chairs from them to Uk, came on time and The best quality as I expected.

Date of experience: May 9, 2020
Canada
1 review
0 helpful votes
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Shipping took way too long, I am quite happy with the product. Not sure if to use this vendor again after reading reviews on shipping. The seller was quite easy to work with and very professional. If you want a good product but willing to take a chance with on time shipping, go for it!

Date of experience: May 9, 2020
Nebraska
1 review
0 helpful votes
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The sellers I've worked with are very responsive. The prices are good and the product received is exactly as expected. Received the order faster than with some other shippers. Overall it was a great experience and I will shop again with Alibaba.com.

Date of experience: May 9, 2020
Canada
1 review
0 helpful votes
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Fast shipping!
May 9, 2020

Overall a this is a Good reputation company. Products arrived as I expected and the shipping was quick!

Date of experience: May 9, 2020
Greece
1 review
1 helpful vote
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Middle ages forwarder. It took us one month to receive the goods by air in Greece! We lost a lot of orders, as well as our reputation to our customers. Stay away from Alibaba forwarder, is a terrible experience

Date of experience: May 9, 2020
Canada
1 review
0 helpful votes
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Resistance Bands
May 9, 2020

Great Service with trade insurance. A wonderful experience to buy through Alibaba. On-Time delivery. Good communication

Date of experience: May 8, 2020
California
1 review
0 helpful votes
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Ipretech machinery company EDM XF400 and IPM400 both with very Great quality, all the person provide us a satisfied service and assistance. I am very happy to work with them again.

Date of experience: May 8, 2020
Colombia
1 review
0 helpful votes
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Confiable y eficiente, de buena calidad que cumple con los requisitos solicitados y cumple con la garantía

Date of experience: May 8, 2020
Germany
1 review
0 helpful votes
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Even in the hard times of the corona pandemic, I am very satisfied with the communication and the whole order process - everything went well!

Date of experience: May 8, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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