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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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If I could rate more than 5 stars I would give a 10 stars! Awesome service from Yanti and the best quality on each pieces I received, shipping was Express and they did the best to send my order inside 2 weeks! Buy with confidence and high quality pieces at this store.
Il fornitore ha risposto alle mie domande ed era pronto ad aiutarmi, ottima piattaforma questa, sono proprio felice!
I'm very happy with Alibaba, there are very good company. The supplier was very professional.
The product is hight quality.
I am happy with my product and the deal I got from the company. Anita was fantastic and prompt in responding to my queries and stayed in touch through out.
A. I. on customers product needs and interests pretty intelligent.
Good to expand resource in fine tuning it to perfection
Interesting and good working customer information system.
I was always up to date. Have the feeling it's a secure system.
Great well made products, friendly service! I was satisfied with shipping time during covid. No problems!
I loved the responses, I loved how he was able to make my logo how I wanted and the shipping was fast and great! The prices are amazing and will is the best thank you
When doing business via Alibaba it is imperative to use the Trade Assurance to pay and be on the safe side. They offer rating of responsiveness and communications of the prospected supplier. Ask as many questions you need and verify with the sales person before buying. All that stays in the chat as proof for Alibaba to analyze if you have a claim. That is the way I see it. Regards, W
Our boutique hotel ordered a large quantity of napkins, slippers & tablecloths from Eliya, a company advertising on Alibaba as a custom branded hotel supplier. They sent two different colors on the napkins vs the slippers (one was correct gold, the other were yellow!), and the embroidery was low quality. When we told the owner, Ben, he said that's not my department'. Didn't care even a tiny bit, no offer of correction, nothing. They took real money from us, thousands of dollars, and delivered fake quality, very low standard. They offer towels, hotel equipment, hotel furniture, hotel porter trolleys, all you might look for - dont be fooled! Avoid Eliya company if you're looking for hotel supplier China, or custom hotel supplies from china.
Comprar en Alibaba nunca ha sido tan fácil y seguro. He podido verificar mis proveedores y encontrar el producto mas adecuado para mi mercado. Todo desde una plataforma tan amigable.
Many great deals can be found here and great entities and quality service from the sales reps. I have done business with a few suppliers and always recommend getting trade assurance orders.
The supplier answered my questions and was ready to help in every area. Thanx to you Joy for the job well done.
The shipment arrived on time. The item was as described. I will be ordering again. Thank you very much for your business!
I am happy with my product and the deal I got from the company. Chatting with Liu Gorgon service team from Dongguan Sinshin Electronic helped me get exactly what I was looking for
Using Alibaba.com I saved time and money and received the product fast and with good qualty. At the same time I think this succesful transaction was based on high professionalism of the seller/supplier.
Nikolay (Moscow)
Thanks for your everything. We will do more business in future. Product quality as same as... On time shipping.
Alibaba made my transaction simple and smooth. Of course, you should use caution when searching for suppliers on any platform. I interviewed over 25 different suppliers before I made a buying decision. Once I made that decision, everything went smoothly and Alibaba made the process consolidated and simple.
I ordered through megabit and we started communicating on WhatsApp they wanted to received payment before items so I sent through western union They sent me Items that weren't the description I gave them so I asked for a refund and I would return the items but they refused It will not let me upload photos but once you email me I can try to send the evidence but its telling I have special characters
Can't say I'm a fan of the automatic verified delivery. Placed my order more than a month ago, and thanks to the supplier I finally received it. Had I been dealing with a scam, I question how difficult it would be to get a refund. I went in search, and have found what I wanted through Alibaba. Will I do business here again? I'm willing. Do I need to do business again? Not at this time. Would be nice if Alibaba wasn't advertised so heavily in Google's search engine. The pros and cons of over advertising is, you reach more people, but how many people are sick of seeing something repeatedly. You lose some of your audience due to being blocked and forgotten.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

