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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Canada
2 reviews
2 helpful votes
Follow Manon R.
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If I could rate more than 5 stars I would give a 10 stars! Awesome service from Yanti and the best quality on each pieces I received, shipping was Express and they did the best to send my order inside 2 weeks! Buy with confidence and high quality pieces at this store.

Date of experience: May 15, 2020
Italy
1 review
0 helpful votes
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Il fornitore ha risposto alle mie domande ed era pronto ad aiutarmi, ottima piattaforma questa, sono proprio felice!

Date of experience: May 15, 2020
Italy
1 review
0 helpful votes
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Excellent platform
May 16, 2020

I'm very happy with Alibaba, there are very good company. The supplier was very professional.
The product is hight quality.

Date of experience: May 15, 2020
New Jersey
1 review
0 helpful votes
Follow Meghna D.
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I am happy with my product and the deal I got from the company. Anita was fantastic and prompt in responding to my queries and stayed in touch through out.

Date of experience: May 15, 2020
Singapore
1 review
0 helpful votes
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PRODUCT SEARCH
May 16, 2020

A. I. on customers product needs and interests pretty intelligent.
Good to expand resource in fine tuning it to perfection

Date of experience: May 15, 2020
Germany
1 review
0 helpful votes
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Interesting and good working customer information system.
I was always up to date. Have the feeling it's a secure system.

Date of experience: May 15, 2020
Oregon
1 review
0 helpful votes
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Great product
May 16, 2020

Great well made products, friendly service! I was satisfied with shipping time during covid. No problems!

Date of experience: May 14, 2020
Connecticut
1 review
0 helpful votes
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I loved the responses, I loved how he was able to make my logo how I wanted and the shipping was fast and great! The prices are amazing and will is the best thank you

Date of experience: May 14, 2020
Georgia
1 review
0 helpful votes
Follow Willie R.
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When doing business via Alibaba it is imperative to use the Trade Assurance to pay and be on the safe side. They offer rating of responsiveness and communications of the prospected supplier. Ask as many questions you need and verify with the sales person before buying. All that stays in the chat as proof for Alibaba to analyze if you have a claim. That is the way I see it. Regards, W

Date of experience: May 14, 2020
Australia
1 review
1 helpful vote
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Eliya Company Scam
May 15, 2020

Our boutique hotel ordered a large quantity of napkins, slippers & tablecloths from Eliya, a company advertising on Alibaba as a custom branded hotel supplier. They sent two different colors on the napkins vs the slippers (one was correct gold, the other were yellow!), and the embroidery was low quality. When we told the owner, Ben, he said that's not my department'. Didn't care even a tiny bit, no offer of correction, nothing. They took real money from us, thousands of dollars, and delivered fake quality, very low standard. They offer towels, hotel equipment, hotel furniture, hotel porter trolleys, all you might look for - dont be fooled! Avoid Eliya company if you're looking for hotel supplier China, or custom hotel supplies from china.

Date of experience: May 14, 2020
Peru
1 review
0 helpful votes
Follow Alex G.
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Comprar en Alibaba nunca ha sido tan fácil y seguro. He podido verificar mis proveedores y encontrar el producto mas adecuado para mi mercado. Todo desde una plataforma tan amigable.

Date of experience: May 14, 2020
Georgia
1 review
0 helpful votes
Follow Tim R.
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Many great deals can be found here and great entities and quality service from the sales reps. I have done business with a few suppliers and always recommend getting trade assurance orders.

Date of experience: May 14, 2020
Germany
1 review
0 helpful votes
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Excellent service
May 15, 2020

The supplier answered my questions and was ready to help in every area. Thanx to you Joy for the job well done.

Date of experience: May 14, 2020
Florida
1 review
0 helpful votes
Follow Nelly S.
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The shipment arrived on time. The item was as described. I will be ordering again. Thank you very much for your business!

Date of experience: May 14, 2020
Washington
1 review
0 helpful votes
Follow vincenzo m.
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I am happy with my product and the deal I got from the company. Chatting with Liu Gorgon service team from Dongguan Sinshin Electronic helped me get exactly what I was looking for

Date of experience: May 14, 2020
RU
1 review
0 helpful votes
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Using Alibaba.com I saved time and money and received the product fast and with good qualty. At the same time I think this succesful transaction was based on high professionalism of the seller/supplier.
Nikolay (Moscow)

Date of experience: May 14, 2020
Japan
1 review
0 helpful votes
Follow Lisa I.
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Thanks for your everything. We will do more business in future. Product quality as same as... On time shipping.

Date of experience: May 14, 2020
California
1 review
0 helpful votes
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Alibaba made my transaction simple and smooth. Of course, you should use caution when searching for suppliers on any platform. I interviewed over 25 different suppliers before I made a buying decision. Once I made that decision, everything went smoothly and Alibaba made the process consolidated and simple.

Date of experience: May 13, 2020
Hawaii
1 review
0 helpful votes
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Terrible
May 14, 2020

I ordered through megabit and we started communicating on WhatsApp they wanted to received payment before items so I sent through western union They sent me Items that weren't the description I gave them so I asked for a refund and I would return the items but they refused It will not let me upload photos but once you email me I can try to send the evidence but its telling I have special characters

Date of experience: May 13, 2020
Missouri
1 review
0 helpful votes
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Seems alright
May 15, 2020

Can't say I'm a fan of the automatic verified delivery. Placed my order more than a month ago, and thanks to the supplier I finally received it. Had I been dealing with a scam, I question how difficult it would be to get a refund. I went in search, and have found what I wanted through Alibaba. Will I do business here again? I'm willing. Do I need to do business again? Not at this time. Would be nice if Alibaba wasn't advertised so heavily in Google's search engine. The pros and cons of over advertising is, you reach more people, but how many people are sick of seeing something repeatedly. You lose some of your audience due to being blocked and forgotten.

Date of experience: May 13, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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