Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipment time was average.:|
Seller tried to change terms AFTER order was placed.:(
Excellent product. :)
Arrived on time, very efficient. Good service from Coco. We are a tea shop in Canada and hope to deal with them again soon
The fees alibaba are making it difficult to do business. For both wholesalers and purchasers. When dealing with RFQ portion you get spammed by vendors who do not read the requirements of the RFQ and would sell you your mother for the right price.
I've ordered a few things from Alibaba and had a great experience each time. Wonderful customer service and very fast manufacturing time.
Happy with alibaba except for the execrable service by DHL. I normally avoid dealing with a company that uses DHL.
Was very happy with the overall experience with the supplier, happy to do further business with the team
Excellent product, excellent communication and keeping us up to date on the shipping. Product we will order again, unbelievable quality. Mention has to be given tRita for all her support
Great site that is very helpful in finding the parts I need. I have used this site several times with great results.
Extremely helpful and is invaluable for joining suppliers and customers. Makes trading with other countries reliable and possible.
Great service, very good communication, product quality was great and shipping was very fast. Excellent service, all the time answering my concerns. The shipping was very fast.
GREAT EXPERIENCE WITH ALIBABA. GOOD SERVICE AND PRODUCT ALSO AVAILABLE. I LL SURELY BE BACK FOR MY BUSINESS- THANKS A LOT
Excellent service. The supplier was very helpful all the way. Communication and update on the progress was done well. I will buy again. Job well done.
Now due to COVID-19, on my country was impossible to find products for self protection and care. Here you can find a valid alternative.
Excellent service, very good communication, product and shipping was very fast. Excellent service, very good communication (Chan Linda) all the time answering my concerns. The excellent product and shipping was very fast.
Non-Stop Business Deals & Communications even though in COVID-19 critical periods.
Seller make it easy and friendly communications with discounted price.
Perfect platform for my business... after all my orders, around 15 now, i am still satisfied with the service
It gives a small business like me a great opportunity to do business with China
I got bracelet it is big and pearl so big quality is very poor and it's hard to contact them as well I will ask give discount but I couldn't get throw to them so disappointed with the bracelet
Purchased mask filters and received the much-needed product with affordable shipping. Appreciate reliable supplier during this period of pandemic
I am going to stop using this platform due to the many issues I have had. I have had suppliers take my money such as Anhui Honren (Group) Co., Ltd and not send my product. It was only after 2 weeks of being patient and awaiting for my product did I contact the supplier only to learn that they are not going to ship out my product due to the shipping department being on strike. I was never informed and during a pandemic days = lives. I have also had people just plain lie to me such as OU Yang from Nanan. I placed an order on April the 24th and I was promised it would be delivered faster than 14 days if I spent another $2000 usd. So I spent the money. Today as I write this on 5-15-2020 I have a fake tracking number that I will upload to show how Alibaba suppliers do business. I may pay more at DHGate but I have never been lied to and the products come at the time described and how the product is described. I do want to say I have had a couple good transactions and I would like to name the GOOD companies that are truthful and do not lie just to make a sale: CHANGZHOU KAILIDA HOUSEWARE Co Ltd. and BEJING SAILORS MEASUREMENT AND CONTROL TECHNOLOGY Ltd, if you want to do business on this platform i only would use these 2 companies
Due to COVID-19 the DHL express shipment took longer than anticipated but the goods received were excellent and exactly as described. Keep up the great work!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

