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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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California
1 review
1 helpful vote
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Shipment time was average.:|
Seller tried to change terms AFTER order was placed.:(
Excellent product. :)

Date of experience: May 18, 2020
Canada
1 review
0 helpful votes
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Good product
May 19, 2020

Arrived on time, very efficient. Good service from Coco. We are a tea shop in Canada and hope to deal with them again soon

Date of experience: May 18, 2020
Florida
1 review
1 helpful vote
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The fees alibaba are making it difficult to do business. For both wholesalers and purchasers. When dealing with RFQ portion you get spammed by vendors who do not read the requirements of the RFQ and would sell you your mother for the right price.

Date of experience: May 18, 2020
Washington
1 review
0 helpful votes
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Great experience!
May 19, 2020

I've ordered a few things from Alibaba and had a great experience each time. Wonderful customer service and very fast manufacturing time.

Date of experience: May 18, 2020
Canada
1 review
0 helpful votes
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Happy with alibaba except for the execrable service by DHL. I normally avoid dealing with a company that uses DHL.

Date of experience: May 18, 2020
New Zealand
1 review
0 helpful votes
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Was very happy with the overall experience with the supplier, happy to do further business with the team

Date of experience: May 17, 2020
GB
1 review
0 helpful votes
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USB Drives
May 19, 2020

Excellent product, excellent communication and keeping us up to date on the shipping. Product we will order again, unbelievable quality. Mention has to be given tRita for all her support

Date of experience: May 17, 2020
North Carolina
3 reviews
0 helpful votes
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Very helpful
May 19, 2020

Great site that is very helpful in finding the parts I need. I have used this site several times with great results.

Date of experience: May 17, 2020
Australia
1 review
0 helpful votes
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Extremely helpful and is invaluable for joining suppliers and customers. Makes trading with other countries reliable and possible.

Date of experience: May 17, 2020
Pakistan
4 reviews
12 helpful votes
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Love love love
May 18, 2020

Great service, very good communication, product quality was great and shipping was very fast. Excellent service, all the time answering my concerns. The shipping was very fast.

Date of experience: May 17, 2020
Italy
1 review
0 helpful votes
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GREAT
May 18, 2020

GREAT EXPERIENCE WITH ALIBABA. GOOD SERVICE AND PRODUCT ALSO AVAILABLE. I LL SURELY BE BACK FOR MY BUSINESS- THANKS A LOT

Date of experience: May 17, 2020
South Africa
1 review
0 helpful votes
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Excellent service
May 18, 2020

Excellent service. The supplier was very helpful all the way. Communication and update on the progress was done well. I will buy again. Job well done.

Date of experience: May 16, 2020
Italy
1 review
0 helpful votes
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Now due to COVID-19, on my country was impossible to find products for self protection and care. Here you can find a valid alternative.

Date of experience: May 16, 2020
Cyprus
1 review
0 helpful votes
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Excellent service, very good communication, product and shipping was very fast. Excellent service, very good communication (Chan Linda) all the time answering my concerns. The excellent product and shipping was very fast.

Date of experience: May 16, 2020
Singapore
1 review
0 helpful votes
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Non-Stop Business Deals & Communications even though in COVID-19 critical periods.
Seller make it easy and friendly communications with discounted price.

Date of experience: May 16, 2020
Spain
1 review
0 helpful votes
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Fanny pack order
May 17, 2020

Perfect platform for my business... after all my orders, around 15 now, i am still satisfied with the service
It gives a small business like me a great opportunity to do business with China

Date of experience: May 16, 2020
GB
1 review
0 helpful votes
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Pearl bracelet
May 15, 2020

I got bracelet it is big and pearl so big quality is very poor and it's hard to contact them as well I will ask give discount but I couldn't get throw to them so disappointed with the bracelet

Date of experience: May 15, 2020
California
1 review
0 helpful votes
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Purchased mask filters and received the much-needed product with affordable shipping. Appreciate reliable supplier during this period of pandemic

Date of experience: May 15, 2020
California
1 review
1 helpful vote
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I am going to stop using this platform due to the many issues I have had. I have had suppliers take my money such as Anhui Honren (Group) Co., Ltd and not send my product. It was only after 2 weeks of being patient and awaiting for my product did I contact the supplier only to learn that they are not going to ship out my product due to the shipping department being on strike. I was never informed and during a pandemic days = lives. I have also had people just plain lie to me such as OU Yang from Nanan. I placed an order on April the 24th and I was promised it would be delivered faster than 14 days if I spent another $2000 usd. So I spent the money. Today as I write this on 5-15-2020 I have a fake tracking number that I will upload to show how Alibaba suppliers do business. I may pay more at DHGate but I have never been lied to and the products come at the time described and how the product is described. I do want to say I have had a couple good transactions and I would like to name the GOOD companies that are truthful and do not lie just to make a sale: CHANGZHOU KAILIDA HOUSEWARE Co Ltd. and BEJING SAILORS MEASUREMENT AND CONTROL TECHNOLOGY Ltd, if you want to do business on this platform i only would use these 2 companies

Date of experience: May 15, 2020
Canada
2 reviews
0 helpful votes
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Due to COVID-19 the DHL express shipment took longer than anticipated but the goods received were excellent and exactly as described. Keep up the great work!

Date of experience: May 15, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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