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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Le compre a un distribuidor calificado y no tuve problemas, me llego en el tiempo estimado y el seguimiento es a diario
Received my first import product, trade assurance was good piece of mind and no real issues, will use again.
I feel so safe for my money and procedures with working with Alibaba. Its good to know that if anything goes wrong there is a trade assurance of Alibaba. Thank you.
The security measures have been reassuring that my company is dealing with reputable factories. We are confident the transactions are secure and this offers additional business assurance.
By far this has been the best quality items I have ever received. I was very scared and afraid I would have got scammed or just wouldn't receive my items. Yes, this is my first time from one vendor I continue to shop around on the site. I got my items faster than expected and they were great!
Highly recommended trust worthly, fast replies if you have any problem jenny will help you with anything
Never dissapointed and very professional. Alibaba es una gran website. Si les recomiendo que al comprar, pidan el tracking number porque a veces tarda un poco en llegar el producto.
Happy with the service i got from Niko Fan, so amazing how he serve his clients he make sure that you are certisfied before you can even make payment. He still update and keep in touch with the Process of your order, Prove that all is well.
Order received on time, even before the estimated date
Am so happy and thanks again
May God Bless
I only ordered a small number of bands but I'm very happy with them and the service. Carol was awesome and stayed on constant communication throughout the process. All items packed properly and neatly. I will do business with the seller again.
Мне все пока что нравится, я новичок здесь, но первую свою покупку я получил и надеюсь что мой станок будет мне случить.
All Alibaba sellers are very good from china, now product quality improved lost, better quality than original parts
Half of the watches where okay, the other half where very misleading, customer service lady like to play a act like she on your side and has your best interest at heart! Very false and misleading, one of the watches was broken, first she said she away for a week and then a day later she arrived back, she then ask me to fix it like it my responsibility, i was shocked, she actually expected the customer to repair it! Moneys is money, i was going to invest a large amount, already being successful with two previous stores! Lucky this happen now then when customers are complaining, £160 down not end of the world! Strongly recommend to avoid! Unless you live in china and you know where to track them down!
Un poco macchinoso nei pagamenti, troppe fatture per un solo ordine, dovrebbe offrire una gestione dei trasporti
It was nice kit. I ll buy it more. Thank you alibaba thank you shenzen yopshini electonic technology ltd
I have dealt with quite a few other companies and by far this is the best. In less than a month I am on my third order and anticipate more orders and larger quantities. I have checked all our garments and no faults. The quality and design are amazing. The customer service I have received is also amazing and I know I could trust 27 to give me the beer possible quote going for shipment.
I have had great Suppliers and they have handled all my orders professionally without any issues
I would recommend buyers like me to create a good communication ground with suppliers before ordering products, once that friendship is established, you won't have issues while transacting
This WHOLE ORDER WAS AMAZING! This Supplier passed my expectations and went BEYOND! The Quality is FANTASTIC, The Material is FANTASTIC, The work is FANTASTIC! This will be on EVERY item I ordered because it's truly that AMAZING! Thank you so much for your patience and time with us, we DEFINITLY will be ordering REAL SOON IN HUGE BULKS :)
He realizado varias compras y todo excelente, sin embargo hay que tener cuidado ya que hay proveedores que no entregan productos funcionales. En mi caso compré trajes de baño de dama y un proveedor me envió las prendas con las ligas inservibles, ya no servia el strech porque ya era mercancía vieja y tardó 2 meses en llegar. Afortunadamente solo fueron 8 piezas. Otros proveedores mandan excelentes mercancías.
A+ Alibaba, this service is excellent. It definitely makes it easy to purchase goods from all over the world.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

