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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Colombia
1 review
0 helpful votes
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Muy confiable
June 13, 2020

Le compre a un distribuidor calificado y no tuve problemas, me llego en el tiempo estimado y el seguimiento es a diario

Date of experience: June 12, 2020
Australia
1 review
0 helpful votes
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Product
June 13, 2020

The delivery time was reasonable. I received the material that I irdered on time. Thanks for your help

Date of experience: June 12, 2020
GB
1 review
0 helpful votes
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Received my first import product, trade assurance was good piece of mind and no real issues, will use again.

Date of experience: June 12, 2020
Turkiye
1 review
0 helpful votes
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Confidence
June 13, 2020

I feel so safe for my money and procedures with working with Alibaba. Its good to know that if anything goes wrong there is a trade assurance of Alibaba. Thank you.

Date of experience: June 11, 2020
Michigan
1 review
0 helpful votes
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Secure Business
June 13, 2020

The security measures have been reassuring that my company is dealing with reputable factories. We are confident the transactions are secure and this offers additional business assurance.

Date of experience: June 11, 2020
Illinois
1 review
0 helpful votes
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By far this has been the best quality items I have ever received. I was very scared and afraid I would have got scammed or just wouldn't receive my items. Yes, this is my first time from one vendor I continue to shop around on the site. I got my items faster than expected and they were great!

Date of experience: June 11, 2020
Mexico
1 review
0 helpful votes
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Highly recommended trust worthly, fast replies if you have any problem jenny will help you with anything

Date of experience: June 11, 2020
California
1 review
0 helpful votes
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Love it
June 12, 2020

Never dissapointed and very professional. Alibaba es una gran website. Si les recomiendo que al comprar, pidan el tracking number porque a veces tarda un poco en llegar el producto.

Date of experience: June 11, 2020
South Africa
1 review
0 helpful votes
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Happy with the service i got from Niko Fan, so amazing how he serve his clients he make sure that you are certisfied before you can even make payment. He still update and keep in touch with the Process of your order, Prove that all is well.
Order received on time, even before the estimated date
Am so happy and thanks again

May God Bless

Date of experience: June 11, 2020
Florida
1 review
0 helpful votes
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Great Service!
June 12, 2020

I only ordered a small number of bands but I'm very happy with them and the service. Carol was awesome and stayed on constant communication throughout the process. All items packed properly and neatly. I will do business with the seller again.

Date of experience: June 11, 2020
RU
1 review
0 helpful votes
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Мне все пока что нравится, я новичок здесь, но первую свою покупку я получил и надеюсь что мой станок будет мне случить.

Date of experience: June 11, 2020
Singapore
1 review
0 helpful votes
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All Alibaba sellers are very good from china, now product quality improved lost, better quality than original parts

Date of experience: June 11, 2020
GB
1 review
1 helpful vote
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Half of the watches where okay, the other half where very misleading, customer service lady like to play a act like she on your side and has your best interest at heart! Very false and misleading, one of the watches was broken, first she said she away for a week and then a day later she arrived back, she then ask me to fix it like it my responsibility, i was shocked, she actually expected the customer to repair it! Moneys is money, i was going to invest a large amount, already being successful with two previous stores! Lucky this happen now then when customers are complaining, £160 down not end of the world! Strongly recommend to avoid! Unless you live in china and you know where to track them down!

Date of experience: June 11, 2020
Italy
1 review
0 helpful votes
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Puo migliorrare
June 12, 2020

Un poco macchinoso nei pagamenti, troppe fatture per un solo ordine, dovrebbe offrire una gestione dei trasporti

Date of experience: June 11, 2020
Georgia
1 review
0 helpful votes
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Car kits
June 12, 2020

It was nice kit. I ll buy it more. Thank you alibaba thank you shenzen yopshini electonic technology ltd

Date of experience: June 10, 2020
GB
1 review
0 helpful votes
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Best Company
June 12, 2020

I have dealt with quite a few other companies and by far this is the best. In less than a month I am on my third order and anticipate more orders and larger quantities. I have checked all our garments and no faults. The quality and design are amazing. The customer service I have received is also amazing and I know I could trust 27 to give me the beer possible quote going for shipment.

Date of experience: June 10, 2020
Mississippi
1 review
0 helpful votes
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I have had great Suppliers and they have handled all my orders professionally without any issues
I would recommend buyers like me to create a good communication ground with suppliers before ordering products, once that friendship is established, you won't have issues while transacting

Date of experience: June 10, 2020
California
1 review
0 helpful votes
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This WHOLE ORDER WAS AMAZING! This Supplier passed my expectations and went BEYOND! The Quality is FANTASTIC, The Material is FANTASTIC, The work is FANTASTIC! This will be on EVERY item I ordered because it's truly that AMAZING! Thank you so much for your patience and time with us, we DEFINITLY will be ordering REAL SOON IN HUGE BULKS :)

Date of experience: June 10, 2020
Mexico
1 review
0 helpful votes
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He realizado varias compras y todo excelente, sin embargo hay que tener cuidado ya que hay proveedores que no entregan productos funcionales. En mi caso compré trajes de baño de dama y un proveedor me envió las prendas con las ligas inservibles, ya no servia el strech porque ya era mercancía vieja y tardó 2 meses en llegar. Afortunadamente solo fueron 8 piezas. Otros proveedores mandan excelentes mercancías.

Date of experience: June 10, 2020
Puerto Rico
1 review
0 helpful votes
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A+ Alibaba, this service is excellent. It definitely makes it easy to purchase goods from all over the world.

Date of experience: June 10, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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