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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Great shopping bags - great supplier, fast and efficient supplier, decent, always at your service, as in the time of the covid 19 virus - great job
Easy to order and quick respons on my questions when I gave my order. The delivery by air was very quick!
I am very happy using Alibaba to handle all my importing. I feel safe in the knowledge that Alibaba looks after the customer.
It works very good i received it fast. Seller was very good at communication. I will buy from him again.
Awesome seller Mickey and nice cooperate, she is honest, good talking and communicate with buyer and fast respond
I am based in Central America and searching for a product sample with no prior buying experience. Alibaba platform is easy to use, logic, keeps all information in an orderly manner, makes it easy to communicate with potential sellers and provides real time communication and secure transactions.
When I have felt cheated by an Alibaba supplier, I expected some assistance from Alibaba, but although I tried repeatedly, no help was made available. Not what I expected. Alibaba ignored me and my issues totally. Beware when you are dealing with an Alibaba business, for you are on your own. Very, very very disappointed.
Thieves! Never received the product, impossible to get a refund. $#*! YIOU!
Must give 5 stars to enter a review, cannot enter nothing less!
IT'S ALL A $#*!ING SCAM!
So far I received only quality items - received in time! All watches was very well packed. Any prospective buyer should carefully look at the sellers credentials. I had a few mishaps, but was in time to cancel the order and the amount was refunded. Make sure to use trade assurance.
Que puedo decir mi primera experiencia muy positivo, espero que todo siga saliendo de manera muy espectacular y gracias alibaba por mostrar la plataforma de fabricas en China.
просил и договаривался что данная машина будет оснащена магнитными насосами (для меня это был главный критерий), когда вел переговоры, акцентировал и заострял внимание именно на этом, что насосы должны быть МАГНИТНЫМИ (подтверждение в переписке имеется). Когда товар был готов, менеджер показывает картинку и видео того что они пришлют, опять заостряю на этом внимание и задаю вопрос: насосы магнитные?, ответ-ДА. приходит аппарат, насосы - диафрагменные, никак не магнитные. Че мне с ним теперь делать с этим грёбанным менеджером, товар назад не отказывается принимать, но у меня будет стоять производство.
Ну а так все красиво, аппарат на твердую четверку из пяти. Точность налива гуляет плавает совсем чуть-чуть.
Короче, не наступайте на те же грабли, при подтверждении заказа проверяйте все, заставляйте вскрывать все и все показывать, они или бестолковые до одури, или хитрожо. ые как ц ы г а н ы.
Was nervous eat first but I took a shot and ordered some supplies for my business it was east and fast and shipping was timely very professional vendors as well.
Excellent service. STUWEPS appreciate your business. Good guality and very reasonable prices.We have been buying from Loudi since the first pleasant experience. Thank you
Why didn't I know about this website sooner? I wasted so many years! Well I am here now and I will keeo shopping!
I have had very positive purchase experiences with Alibaba.
They have facilitated the purchase of products for me on two occasions, and I have been able to acquire top quality goods from half-way around the world at least as quickly as I could from domestic suppliers. I have been shocked by the speed and quality of service in a very positive way.
I really like them and delivery was right on time quick and fast, and he was very professional. I just placed another order with him
My experience is here very negative.
Ad and what I received look nothing alike. The seller accused me of changing the wig to file a dispute. The seller refused to return my money and I had to file a dispute with my bank to retrieve my money back.
Attached is the AD picture and what I actually received.
The key is to find the right supplier, and once you find a company you trust and like working with, this is the best way to source products for your business. Love Alibaba and their suppliers. We have found a great company and continue to work with them for our business needs.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

