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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Croatia
1 review
0 helpful votes
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Great shopping bags - great supplier, fast and efficient supplier, decent, always at your service, as in the time of the covid 19 virus - great job

Date of experience: June 15, 2020
Sweden
1 review
0 helpful votes
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Quick respons!
June 15, 2020

Easy to order and quick respons on my questions when I gave my order. The delivery by air was very quick!

Date of experience: June 15, 2020
Allan S.
South Africa
1 review
0 helpful votes
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I am very happy using Alibaba to handle all my importing. I feel safe in the knowledge that Alibaba looks after the customer.

Date of experience: June 15, 2020
Canada
1 review
0 helpful votes
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It works very good i received it fast. Seller was very good at communication. I will buy from him again.

Date of experience: June 14, 2020
Qatar
1 review
0 helpful votes
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Awesome seller Mickey and nice cooperate, she is honest, good talking and communicate with buyer and fast respond

Date of experience: June 14, 2020
Guatemala
1 review
0 helpful votes
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SAMPLE OFFERING
June 14, 2020

I am based in Central America and searching for a product sample with no prior buying experience. Alibaba platform is easy to use, logic, keeps all information in an orderly manner, makes it easy to communicate with potential sellers and provides real time communication and secure transactions.

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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When I have felt cheated by an Alibaba supplier, I expected some assistance from Alibaba, but although I tried repeatedly, no help was made available. Not what I expected. Alibaba ignored me and my issues totally. Beware when you are dealing with an Alibaba business, for you are on your own. Very, very very disappointed.

Date of experience: June 14, 2020
Missouri
2 reviews
0 helpful votes
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SCAMMERS
June 14, 2020

Thieves! Never received the product, impossible to get a refund. $#*! YIOU!
Must give 5 stars to enter a review, cannot enter nothing less!
IT'S ALL A $#*!ING SCAM!

Date of experience: June 14, 2020
Ukraine
1 review
0 helpful votes
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I am not satisfied with the trial purchase, it is of poor quality. Look at the photo...

Date of experience: June 14, 2020
South Africa
1 review
0 helpful votes
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So far I received only quality items - received in time! All watches was very well packed. Any prospective buyer should carefully look at the sellers credentials. I had a few mishaps, but was in time to cancel the order and the amount was refunded. Make sure to use trade assurance.

Date of experience: June 13, 2020
Peru
1 review
0 helpful votes
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Que puedo decir mi primera experiencia muy positivo, espero que todo siga saliendo de manera muy espectacular y gracias alibaba por mostrar la plataforma de fabricas en China.

Date of experience: June 12, 2020
RU
1 review
0 helpful votes
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просил и договаривался что данная машина будет оснащена магнитными насосами (для меня это был главный критерий), когда вел переговоры, акцентировал и заострял внимание именно на этом, что насосы должны быть МАГНИТНЫМИ (подтверждение в переписке имеется). Когда товар был готов, менеджер показывает картинку и видео того что они пришлют, опять заостряю на этом внимание и задаю вопрос: насосы магнитные?, ответ-ДА. приходит аппарат, насосы - диафрагменные, никак не магнитные. Че мне с ним теперь делать с этим грёбанным менеджером, товар назад не отказывается принимать, но у меня будет стоять производство.
Ну а так все красиво, аппарат на твердую четверку из пяти. Точность налива гуляет плавает совсем чуть-чуть.
Короче, не наступайте на те же грабли, при подтверждении заказа проверяйте все, заставляйте вскрывать все и все показывать, они или бестолковые до одури, или хитрожо. ые как ц ы г а н ы.

Date of experience: June 12, 2020
Wisconsin
1 review
0 helpful votes
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Was nervous eat first but I took a shot and ordered some supplies for my business it was east and fast and shipping was timely very professional vendors as well.

Date of experience: June 12, 2020
Louisiana
1 review
0 helpful votes
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Awesome!
June 13, 2020

Very professional Olive goes above and beyond her duties. First class operation. Would go back for more business

Date of experience: June 12, 2020
GB
1 review
0 helpful votes
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Thank you LOUDI
June 13, 2020

Excellent service. STUWEPS appreciate your business. Good guality and very reasonable prices.We have been buying from Loudi since the first pleasant experience. Thank you

Date of experience: June 12, 2020
Florida
1 review
0 helpful votes
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Love Alibaba.com
June 13, 2020

Why didn't I know about this website sooner? I wasted so many years! Well I am here now and I will keeo shopping!

Date of experience: June 12, 2020
Canada
1 review
0 helpful votes
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I have had very positive purchase experiences with Alibaba.

They have facilitated the purchase of products for me on two occasions, and I have been able to acquire top quality goods from half-way around the world at least as quickly as I could from domestic suppliers. I have been shocked by the speed and quality of service in a very positive way.

Date of experience: June 12, 2020
Wisconsin
1 review
0 helpful votes
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My outfits
June 13, 2020

I really like them and delivery was right on time quick and fast, and he was very professional. I just placed another order with him

Date of experience: June 12, 2020
North Carolina
5 reviews
25 helpful votes
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My experience is here very negative.

Ad and what I received look nothing alike. The seller accused me of changing the wig to file a dispute. The seller refused to return my money and I had to file a dispute with my bank to retrieve my money back.
Attached is the AD picture and what I actually received.

Date of experience: June 12, 2020
California
1 review
0 helpful votes
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Great suppliers
June 13, 2020

The key is to find the right supplier, and once you find a company you trust and like working with, this is the best way to source products for your business. Love Alibaba and their suppliers. We have found a great company and continue to work with them for our business needs.

Date of experience: June 12, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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