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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Kenya
1 review
0 helpful votes
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Great service
June 17, 2020

Its best service and very trustworthy they never disappoint i am satisfied with the business. I will buy more

Date of experience: June 16, 2020
Israel
1 review
0 helpful votes
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Supplier was very helpful and courteous. Shipping was on time and took only 4 days!
I will certainly recommend to all of my friends,
Eyal

Date of experience: June 16, 2020
AE
1 review
0 helpful votes
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Resistance bands
June 17, 2020

Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.

Date of experience: June 16, 2020
Denmark
1 review
0 helpful votes
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The only negative I observed is you start to take a lot more in shipping, most have a deal with UPS etc. so shipping only costs a bit but the dealers take as you just apply UPS etc. and therefore shipping often costs more than you buying for although it can be large amounts and it is not okay

Date of experience: June 16, 2020
North Carolina
1 review
0 helpful votes
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Led grow lights
June 17, 2020

I bought two led grow lights from Alibaba and they in my budget for the quality of their lights. I haven't found better quality lights for the low and shipping is fast even if it's from China

Date of experience: June 16, 2020
Australia
1 review
0 helpful votes
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Everything is good except we dont have any human contact if something goes wrong. Because robot cant understand sometimes what I say. This sometimes frustrates. I had issue with my order not properly showing on system. Anyway later was automatically ok.

Date of experience: June 15, 2020
TW
1 review
0 helpful votes
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Linhua is a very famous Chinese food packaging brand in Australia and the United States. We heard from my partners. We are very fortunate to have a cooperation with them. It is trustworthy.

Date of experience: June 15, 2020
Australia
1 review
0 helpful votes
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Very nice tool to find suppliers. And easy to communicate.
Insurance is also available with transactions.

Date of experience: June 15, 2020
GB
1 review
0 helpful votes
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Great Seller, delivered everything they promised, Very happy to use again. Three day delivery via Fedex from reciept of package to delivery to my door in UK.

Date of experience: June 15, 2020
Honduras
1 review
0 helpful votes
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The service and all resolve matter was very fast, we are satified, the items received in good conditions and good time.

Date of experience: June 15, 2020
Canada
1 review
0 helpful votes
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Alibaba, while certainly a bit of a jungle at times, is a very useful website as a gateway for doing business with China. I've experimented with a number of small-medium orders and have had no bad experiences at all, which was a pleasant surprise as I was a bit nervous trying it out.

I wouldn't use this to buy individual items or buzzword hot seller type things; I use it for sourcing specific tech components and for that it is very handy, perhaps unrivaled. Know your stuff and be careful of course, but if you're wary and knowledgeable you can do very well.

Date of experience: June 15, 2020
Grenada
1 review
0 helpful votes
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I have found that doing business with this company is very easy. Find the product, place the order and pay your money and it will be dispatched on time.

Date of experience: June 15, 2020
Canada
1 review
0 helpful votes
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I am happy to say that I received my large order of hand sanitizers.
Though it did take a long time, I also appreciate the current COVID19 situation.
At least I received my product and I look forward to doing more business with Alibaba.

Date of experience: June 15, 2020
Canada
1 review
5 helpful votes
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I am a Vet with 30 years of service. These bastards took my order, my money and my time. They have had my payment in full (2600. 00 CAD) since Sept for a 45 delivery. Still don't have product and refund department offered me 100.00. F ing criminals. Do not buy from them especially Hangzhou Horeca Technology Co., Ltd.

Do not do business with these crooks. Retired Sgt. Flexhaug Preece

Date of experience: June 15, 2020
Mexico
1 review
0 helpful votes
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Excelente servico
June 15, 2020

Es mi primera compra en Alibaba y estoy mus satisfecho
Espero poder seguri hacindo negocios con Alibaba ya que cuentan con muchos productos de los cuales podre hacer mas negocios

Date of experience: June 15, 2020
NL
1 review
0 helpful votes
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Good platform
June 15, 2020

This platform give me a warm feeling because i get the feeling that you can get help on every step of the way and if something goes wrong you can easily make a ticket for a refund. Don't know if this work because my order was good but the feeling is good.

Date of experience: June 15, 2020
Australia
1 review
0 helpful votes
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Site is very easy to use, can search easily for what i want and reach tens of suppliers who are always willing to help.

Date of experience: June 15, 2020
Philippines
1 review
0 helpful votes
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THUMBS UP!...
June 15, 2020

Company's representative Molly Zhao is very accommodating.
Ships on time.
Thumbs Up! For Shanghai Zhanxun Biotechnology Co., Ltd.
Will repeat order soon.

Date of experience: June 15, 2020
Pennsylvania
1 review
0 helpful votes
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Professional
June 15, 2020

Very professional and delivery on time I recomend Alibaba and I will do business again.
I had a issue with one of my orders before and they refaund all my money back without any problems

Date of experience: June 15, 2020
GB
1 review
0 helpful votes
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Alibaba has your business in mind and their website makes sure everyone is happy in the transactions from so far away. Great security and service

Date of experience: June 15, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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