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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Its best service and very trustworthy they never disappoint i am satisfied with the business. I will buy more
Supplier was very helpful and courteous. Shipping was on time and took only 4 days!
I will certainly recommend to all of my friends,
Eyal
Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.
The only negative I observed is you start to take a lot more in shipping, most have a deal with UPS etc. so shipping only costs a bit but the dealers take as you just apply UPS etc. and therefore shipping often costs more than you buying for although it can be large amounts and it is not okay
I bought two led grow lights from Alibaba and they in my budget for the quality of their lights. I haven't found better quality lights for the low and shipping is fast even if it's from China
Everything is good except we dont have any human contact if something goes wrong. Because robot cant understand sometimes what I say. This sometimes frustrates. I had issue with my order not properly showing on system. Anyway later was automatically ok.
Linhua is a very famous Chinese food packaging brand in Australia and the United States. We heard from my partners. We are very fortunate to have a cooperation with them. It is trustworthy.
Very nice tool to find suppliers. And easy to communicate.
Insurance is also available with transactions.
Great Seller, delivered everything they promised, Very happy to use again. Three day delivery via Fedex from reciept of package to delivery to my door in UK.
The service and all resolve matter was very fast, we are satified, the items received in good conditions and good time.
Alibaba, while certainly a bit of a jungle at times, is a very useful website as a gateway for doing business with China. I've experimented with a number of small-medium orders and have had no bad experiences at all, which was a pleasant surprise as I was a bit nervous trying it out.
I wouldn't use this to buy individual items or buzzword hot seller type things; I use it for sourcing specific tech components and for that it is very handy, perhaps unrivaled. Know your stuff and be careful of course, but if you're wary and knowledgeable you can do very well.
I am happy to say that I received my large order of hand sanitizers.
Though it did take a long time, I also appreciate the current COVID19 situation.
At least I received my product and I look forward to doing more business with Alibaba.
I am a Vet with 30 years of service. These bastards took my order, my money and my time. They have had my payment in full (2600. 00 CAD) since Sept for a 45 delivery. Still don't have product and refund department offered me 100.00. F ing criminals. Do not buy from them especially Hangzhou Horeca Technology Co., Ltd.
Do not do business with these crooks. Retired Sgt. Flexhaug Preece
Es mi primera compra en Alibaba y estoy mus satisfecho
Espero poder seguri hacindo negocios con Alibaba ya que cuentan con muchos productos de los cuales podre hacer mas negocios
This platform give me a warm feeling because i get the feeling that you can get help on every step of the way and if something goes wrong you can easily make a ticket for a refund. Don't know if this work because my order was good but the feeling is good.
Site is very easy to use, can search easily for what i want and reach tens of suppliers who are always willing to help.
Company's representative Molly Zhao is very accommodating.
Ships on time.
Thumbs Up! For Shanghai Zhanxun Biotechnology Co., Ltd.
Will repeat order soon.
Very professional and delivery on time I recomend Alibaba and I will do business again.
I had a issue with one of my orders before and they refaund all my money back without any problems
Alibaba has your business in mind and their website makes sure everyone is happy in the transactions from so far away. Great security and service
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

