On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Many thanks Alibaba for your high concern of your buyers, hope to always in top and more success
Just one thing: please tell Sellers to update daily the price to real price because the real price when ask about it find it arrive to 500 % of the announced price, this is honest matter
It is a very convenient and user-friendly e-commerce platform for business people. Most importantly, Alibaba trade assurance protect the buyer during transection. We always get scared while we think about payment. We do not know who I am paying to, am I going to lose money? But, when I deal through Alibaba, it is peace in mind.
Your service is wonderful in many aspects, but my suggestion is the the language barrier needs to be improved especially for some providers that are not careful enough on the way the clearity of their pieces technical information texts or manuals are brought to the customers. Besides; for some pieces as beauty instruments which have very technical and even risky effects if missused, especially those with HIFU technology, would be really helpful for potencial customers if they have acccess to tutorials or at least manuals with a much more clear and practical information about the devise performance, general details, and technical concepts.
I had a great experience. Fast shipping and amazing product. Looking forward to shopping again. It was very easy to find what I was looking for.
Found the right company for the product I needed. Placed an order, received it when expected and as expected.
Hope to know more about online selling and hope more products and supplier to have good online business concept
Certo ce doppo pandemia era tutto caos e incierto. Pero mio paco a arrivado benissimo. Sono contenta e anche il Seller a consegnato come e la foto in mostra, tutto benne. Perfecto grazie posso dire que continuare con piu acquisti
SalVE
NELLY MONTES
Very good service and support. They are ready to support anytime, and they give full detail regard product.
With the Trade Assurance feature of Alibaba, I did not worry if I would really receive the items and whether I am assured that the items are in good condition. And yes, I received the items and they appear as what I was expecting. A very pleasant experience buying in Alibaba, and this was my first!
In total, I have dealt with 4 different suppliers of which I have placed decent sized orders with. Everything has gone smoothly. I feel pretty safe using Alibaba as a way to connect with suppliers. The marketplace seems to take many steps and precautions to ensure a safe transaction between both seller and buyer. Tools provided to buyers are numerous and get better all the time.
Excellent customer care and quality. I will always be a customer after the good experience I had by ordering from Alice.
I used trade assurance to do my transaction and everything went smoothly and I felt very comfortable placing my order. I will definitely be doing more business on Alibaba
Alibaba has opened new avenues to resource products that I never imagined possible for our company, this in turn will allow us to become more profitable and offer better value to our customers.
I recommend the seller, interesting product, very good quality, quick delivery, and prompt communication.
I love Alibaba. It's so easy to get exactly what you're looking for at the best prices. The manufactures are great at walking you through every step of the way.
This is the only place to find a temporary pool these days. Very satisfied with the pool. Some vendors say they have stock online, but the reality is they don't, so better to chat with vendor first before plopping down your money - you'll get a refund except it'll take a week or two. You get charged an approx. 3% transaction fee for using a credit card.
I liked the concept of having multiple vendors at my fingertips. However, one CAN be overwhelmed with too many choices. It was a little difficult to find exactly what I was seeking on their platform but perseverance paid off. After some time I did find exactly what I was seeking. The charms for my jewelry making business were well crafted, as advertised, and arrived in a very timely manner. I particularly liked the trade assurance agreement that accompanied my order, protecting both the price and delivery. I have used Alibaba twice now, and I will definitely use them again.
Good quality, nice material and satisfied with the product. It is possible to order more quantity
And I hope that the quality of all products is the same
I am a first time buyer and was skeptical with purchasing, but my first purchase with Kunshan Zhongru Gifts Co., Ltd., went smooth and well. They made sure to have constant communication especially making sure product was received. Thank you for the quick delivery and quality product.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members