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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Texas
2 reviews
0 helpful votes
Follow Dan M.
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The sales staff was very helpful to me in determining what I needed and getting it to me, great communication

Date of experience: July 7, 2020
Massachusetts
3 reviews
0 helpful votes
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Agent thoughtful and diligent. Though viral concerns / pandemic did delay shipment, customer service prevailed and this order was delivered. (*We were concerned, yet product arrived without further incident). We look forward to further customizing as we proceed and this kind representative has demonstrated her willingness.

Date of experience: July 7, 2020
Canada
1 review
1 helpful vote
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Amazon Killer
July 9, 2020

Alibaba, will be the best and largest company in the world.
Excellent service; have ordered several large and small items - All arrived in perfect condition, as described.
Alibaba, is a wonderful service and will eventually take over Amazon.

Date of experience: July 7, 2020
Brazil
1 review
0 helpful votes
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Excellent
July 9, 2020

Really GOOD experience The product arrived on time! And the seller was so so easy to communicate and alway answer the message very fast!

Date of experience: July 7, 2020
Ireland
2 reviews
0 helpful votes
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Alibaba provides a great way to search and buy chinese products with a good element of security included.

Date of experience: July 7, 2020
Australia
1 review
0 helpful votes
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Great communication, answered all my questions and went above and beyond.
Although the sizing was a little smaller than expected but the customer service and shipping time was excellent.

Date of experience: July 7, 2020
New Zealand
1 review
0 helpful votes
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The team are fanatstic Abby Zhou you are amazing my friend, always goes above and beyond, friendly, helpful and fast service. Shipping cost is fair too as I understand the current economic climate can make shipping more expensive.
Thank you Team great work.

Date of experience: July 7, 2020
GB
1 review
0 helpful votes
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Very good product
July 8, 2020

A longer life span would be better, but in all, very pleased. The service was very good also and on time.

Date of experience: July 6, 2020
Mexico
1 review
0 helpful votes
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Me inspira confianza comprar con proveedores que tienen ya un prestigio a través de esta aplicación de ALIBABA y puedes importar tus productos con toda seguridad porque tienen garantía de satisfacción al cliente.
Muy recomendado!

Date of experience: July 6, 2020
KR
1 review
0 helpful votes
Follow mijin k.
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Quick delivery and perfect production as requested. I will order again. I wish you a prosperous life.

Date of experience: July 6, 2020
Missouri
1 review
0 helpful votes
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Love My Results
July 8, 2020

I have now sourced 3 products from Alibaba suppliers. I have had great experiences with all of them. I look forward to getting my next product launched with Alibaba's help.

Date of experience: July 6, 2020
Australia
1 review
0 helpful votes
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Helen has been very easy to work with and has worked with me to get the product to my customisations. I look forward to working with Helen and Cangnan Hanfeng Packaging Co., Ltd. in the future.

Date of experience: July 6, 2020
Mexico
1 review
0 helpful votes
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GREAT OPTIONS, BUT KEEP IN MIND SHIPPING COST, IT CAN INCREASE THE PRICE WAY TOO MUCH AND IT MIGHT NOT BE AS GOOD AS IT SEEM...

Date of experience: July 6, 2020
Belgium
1 review
0 helpful votes
Follow Bruno V.
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The first shipment of that order, the product was not the requested and promised size. Alibaba helped to solve the issue and the trade company send the same amount of shirts with correct size.

Date of experience: July 6, 2020
Romania
1 review
0 helpful votes
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I confidently recommends the quality of the products and the demonstrated professionalism, it was a real pleasure and honor to work together to develop our first product.

Date of experience: July 6, 2020
Canada
1 review
0 helpful votes
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Hand dryer
July 7, 2020

I am very satisfied with my purchase the transport was a can longt but by sea freight is normal and also the corona virus thank you

Date of experience: July 6, 2020
Minnesota
1 review
0 helpful votes
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Love Alibaba
July 7, 2020

A great gathering of many manufacturers to work with. I use Trade Assurance and I don't release the funds until I receive and inspect the product. I've never had a problem that would have caused me to hold the funds so I can't say I've ever "tested" Trade Assurance. I have been buying from Alibaba manufacturers for years and I've never had a problem. I will say the smaller the manufacturer the longer it seems to take to get the product through customs process. Could be a coincidence.

Date of experience: July 6, 2020
Canada
1 review
0 helpful votes
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Good
July 7, 2020

Good service, i like to use this forever, i will recommend my friends to use this service. It was easy to resource

Date of experience: July 6, 2020
Kenya
1 review
0 helpful votes
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Payment Method
July 7, 2020

Paying via Alibaba has really saved time on my side. The payment reflects on suppliers side within minutes.

Date of experience: July 6, 2020
RU
1 review
0 helpful votes
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Great Platform
July 7, 2020

I'm satisfied with Platform. It's thought-out service and it's very easy to use. All tools are clear.
Thank you!

Date of experience: July 6, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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