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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Amazing company very easy and fast process with making purchase. Ian Wang was very helpful and polite with amazing customer service
Buen Sitio para comprar... Recibí todo como se acordó. El vendedor siempre pendiente, hizo su seguimiento al pie de la letra. Muy satisfecha con el producto que adquiri. 100% recomendado.
I started with a new supplier on Alibaba and my experience was very easy.
It's confortable to benefit to the Alibaba trade assurance including payment protection, shipping protection and also product quality protection.
Product seems to be of good quality but shipping was delayed. The shipping fees are a little expensive. Maybe revise the shipping charges for future transactions
My vendor was really nice and helpful... orders were shipped out fast too... i will certainly be using this website more frequently...
Ho ordinato 2 ionizzatori solari per la piscina. è andato tutto perfettamente salvo la settimana persa per lo sdoganamento. Credo che l'unica cosa da migliorare sia di fornire informazioni dettagliate su come gestire lo sdoganamento delle merci
A perfect platform, even for newbies. Easy to unterstand, very helpful dealers, who could find solutions. Highly recommended.
The products have the highest quality. The personel very friendly and willing to solve difficult issues with shipping! I recommend this company to anyone!
Hopefully there are more logistic options and lower charges. Besides, expect to have more new products and new invented products.
I have been using alibaba for 5 months now and i am coping well with it, the products mostly meet the requirements i have and the contacts are almost always fast when it comes to important answers or when i want to have a change. It all fits and i will continue to use alibaba to buy certain things for my company.
I found the platform very favorable to buyers like me from the Philippines. Only consequences is the high shipping cost for air express for small volume ordered for small businessman like me.
Messaging interface is not friendly, it is not intuitive it takes time to find out what the supplier answer was
Recently started working through AB and loving it...! No issues so far and all transaction went smooth.
I would recommend everyone to shop here and give their eyelashes a try. Their customer service was amazing and shipping is pretty fast for your Concern.
Very friendly people and profesional, the delivery was fast, and the product is good quality, and have good suply of product
Lo que no me gusto de la empresa UPS yo como cliente no recomendaria a nadies es un problema para pagar te hacer perder el tiempo y lo dejan tu paquete varado llamas ala empresa pierdes tiempo te ponen la contestadora por horas y nunca te dan una solucion sus agente insolectos nada saben y llevan años en su empresa en peru
Cathy is wonderful to work with and very professional. The sample I ordered for my skirt line turned out beautifully despite a few revisions.
Alibaba is a great platform, a very good site for purchase you can find a lot product. I received all very quickly
Alibaba makes it easy to find suppliers for products. It is a platform that is very useful to retailers.
An entrepreneurs or a online shopper's dream. Trustworthy site. I am very skeptikal of these things and I am glad I did my due diligence and it always works out well. All my orders have been great.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

