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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very pleased with the BEAUTIFUL earrings, I asked this company, to create. They are PERFECT and exactly what I was looking for. Charlene is the woman I was working with, she helped me from start to finish, Charlene made things so easy for me as I am new at this. The products I received were outstanding in every way and the prices were more than, reasonable. Quality work, quality product and they packaged each set of earrings on their own little holder. When I need more product, I will definitely be using this company. Alibaba is awesome as well. I felt safe, protected and did not need to worry. I've said, Alibaba is to China, what Amazon is to the USA. Than you Alibaba for watching out for the customers concerns. Danette R. USA
Great variety of products. As long as you do transactions through alibaba you'll be fine, as alibaba is good about listening to the buyer.
I just started to use alibaba and I'm very happy with the results. As a small business, we could purchase products for a very good price. We definetely recommend it.
The cross is beautiful and there was attention to detail that was truly needed to get the perfect design.
I felt more at ease after purchasing from an unknown supplier using Alibaba and Trade Assurance. I paid Alibaba, not an unknown supplier, which is the way to go. I had recourse in the event of a bad deal with a known company.
They are bigger than Amazon.
I would and will do business with this company again.
Quick to reply and good quality of sample. Now I place full order and hopefully we can do more business.
Fantastic company to deal with if you are buying from abroad and are nervous about dealing with a Company you don't Know. The protection they give you avoids you having sleepless nights.
Five out of five stars the sabers are of high quality, metal hilts... they are a bit on the weighted side, but again they are metal hilts. Sound fonts are great, lights... its all fantastic
Easy to work with and excellent products. We will be back As always good quality products and nice personel
La experiencia fue muy positiva con esta plataforma; en todo momento muy pendientes de orientarnos como clientes, la exhortación a mantenernos siempre dentro de la seguridad que ellos ofrecen con sus garantías comerciales, siempre que nos mantuviéramos dentro de su plataforma fue muy buena. Sin duda volveremos hacer negocios.
Hasta el momento he tenido suerte en tener o que me toque buenos proveedores. Todos una buena atención y prioridad en su trabajo. Solo un único detalle en el tema del envió deben de tener un poco mas de cuidado en hacer el envió que todo el producto llegue en buen estado. Acomodarlo de una manera que en el momento del envió no se dañe.
Undoubtedly an excellent service and protect us from any operation and control with an unknown Supplier. Providing tranquility in shipments to the satisfaction of the buyer.
At the moment everything is fine, good service with your customers and reliable purchase insurance, at the moment I have no complaints.
ES MI PRIMERA EXPERIENCIA DE COMPRA POR ESTA PLATAFORMA Y FUE INCREIBLE LA ATENCION Y EL ENVIO RAPIDO.
A wonderful company to work with, attentive, detail oriented and customer focused! Beautiful custom tile samples made to our specification!
Products are as described, would buy again once I sale all the products I bought.
The seller is very kind and attentive.
Easy to use app - appreciated communicating on this platform so everything is in one spot. Will be using for my next orders.
Greatly managing my orders and follow the instructions on timely schedule. Very satisfied and hoping to continue to get the same treatment
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members