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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Illinois
2 reviews
0 helpful votes
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My 1st transaction
July 20, 2020

I had communication with the supplier from start to finish of the ordering process to the delivery! The items arrived very fast and wrapped up well! I am very satisfied with the quality of my items. The selection and service with this supplier were first-rate! I have tried to order from another supplier but, after several weeks of sending messages requesting confirmation of my pending order no response. Nonetheless, this supplier is awesome and I am totally satisfied!

Date of experience: July 19, 2020
Florida
1 review
0 helpful votes
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Excellent
July 20, 2020

Excellent service, recommended 100%, fast shipping, quality of the product as expected, honesty and conformability

Date of experience: July 19, 2020
Bermuda
1 review
0 helpful votes
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The selection and service with this supplier were first-rate. I have tried to order from another supplier but after 2 weeks of sending messages requesting confirmation of pending order no response. I am batting 500 so will have to wait and see if I will order again. Nonetheless, the goods ordered were great so I am totally satisfied.

Date of experience: July 19, 2020
GB
1 review
0 helpful votes
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The items were dispatched when said, i had communication with the supplier at all times, the items arrived wrapped up well and i was very happy with the quality of my items. I would highly recommend and buy again. 5 Stars *****

Date of experience: July 19, 2020
GB
1 review
0 helpful votes
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How Alibaba has been very helpful from start to end during this shopping trend. The payment method is exceptional in converting the currency and completing the process. The communication with the supplier and how I get notified of unread messages that needs attention is superb. Getting the tracking number to track the item and been able to see it through is out of this world.

Simply BEAUTIFUL.

Date of experience: July 19, 2020
New York
1 review
0 helpful votes
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Great company
July 19, 2020

Amazing sales rep, they care, everything was great, will solve any issue right away. I will reorder from them all over again,

Date of experience: July 19, 2020
Germany
1 review
0 helpful votes
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I have bought two times via Alibaba and I think they really support the customers and with the trade assurance you can be sure that you will not lose in any case.

Date of experience: July 19, 2020
Sri Lanka
1 review
0 helpful votes
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The sales executive is very convenient to chat and even talk in English. He is very professional and answered my all questions ASAP.

Date of experience: July 18, 2020
GB
1 review
0 helpful votes
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Very large variety of products.
Well thought and user friendly made site, starting from searching to buying the desired product.
You also have security when buying in case something goes wrong with the product.

Date of experience: July 18, 2020
Canada
1 review
0 helpful votes
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Excellent
July 19, 2020

Peoples thats care for quality and afther sale service my second time order and have other soon. I recommend them to mas buyers around the world

Date of experience: July 18, 2020
Florida
1 review
0 helpful votes
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I look forward to working with Harris on my new business venture. The catalog samples appear to be exactly what I am looking for.

Date of experience: July 18, 2020
New York
1 review
0 helpful votes
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Awesome shoes.
July 19, 2020

Products are of very good quality. The larger sizes were somewhat small, but I was very satisfied when they arrived. Shipping took longer than I expected, however, that maybe attributable to the Covid-19 Pandemic.

Date of experience: July 18, 2020
Ghana
1 review
0 helpful votes
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SECURITY
July 18, 2020

You have security of your money in case something goes wrong with your supplier.
Though i didn't received my items on time as expect due to covid-19.

Date of experience: July 18, 2020
Florida
1 review
0 helpful votes
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Very professional. They have so many vendor. Some many options, it's amazing. I will invite all my friends to try alibaba.

Date of experience: July 18, 2020
New Zealand
1 review
0 helpful votes
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Great service and help from a small company buying this type of machine for the first time. Will be back to buy more as we grow.

Date of experience: July 18, 2020
Canada
2 reviews
0 helpful votes
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Owner
July 18, 2020

Many listed prices are not honored. 1 price listed, but the new price is 100 times higher. I mean that.

Date of experience: July 18, 2020
AE
1 review
0 helpful votes
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I am really amused by the features and protection, Alibaba offers to its buys. Trade Assurance is the most viable idea and good for assurance of the quality of product and timely delivery.

Alibaba is really the best

Date of experience: July 17, 2020
Maryland
1 review
0 helpful votes
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HTV and Equipment
July 18, 2020

Very satisfied with Alibaba, I wish I would have looked into them a lot sooner. So far the manufacturers I have dealt with have been excellent.

Date of experience: July 17, 2020
California
2 reviews
0 helpful votes
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Individual
July 18, 2020

Alibaba so far has been great. Just ordered more supplies. Hope everything else turns out as good!

Date of experience: July 17, 2020
Canada
1 review
0 helpful votes
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Grow lights
July 18, 2020

Alibaba is no joke everything went great dealing with suppliers was great so far I've had a very good exspearance and was very happy with customer service amber made sure I got the right light I wanted and made sure she got ahold of me if there was any issue

Date of experience: July 17, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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