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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I had communication with the supplier from start to finish of the ordering process to the delivery! The items arrived very fast and wrapped up well! I am very satisfied with the quality of my items. The selection and service with this supplier were first-rate! I have tried to order from another supplier but, after several weeks of sending messages requesting confirmation of my pending order no response. Nonetheless, this supplier is awesome and I am totally satisfied!
The selection and service with this supplier were first-rate. I have tried to order from another supplier but after 2 weeks of sending messages requesting confirmation of pending order no response. I am batting 500 so will have to wait and see if I will order again. Nonetheless, the goods ordered were great so I am totally satisfied.
The items were dispatched when said, i had communication with the supplier at all times, the items arrived wrapped up well and i was very happy with the quality of my items. I would highly recommend and buy again. 5 Stars *****
How Alibaba has been very helpful from start to end during this shopping trend. The payment method is exceptional in converting the currency and completing the process. The communication with the supplier and how I get notified of unread messages that needs attention is superb. Getting the tracking number to track the item and been able to see it through is out of this world.
Simply BEAUTIFUL.
Amazing sales rep, they care, everything was great, will solve any issue right away. I will reorder from them all over again,
I have bought two times via Alibaba and I think they really support the customers and with the trade assurance you can be sure that you will not lose in any case.
Very large variety of products.
Well thought and user friendly made site, starting from searching to buying the desired product.
You also have security when buying in case something goes wrong with the product.
I look forward to working with Harris on my new business venture. The catalog samples appear to be exactly what I am looking for.
Products are of very good quality. The larger sizes were somewhat small, but I was very satisfied when they arrived. Shipping took longer than I expected, however, that maybe attributable to the Covid-19 Pandemic.
Very professional. They have so many vendor. Some many options, it's amazing. I will invite all my friends to try alibaba.
Great service and help from a small company buying this type of machine for the first time. Will be back to buy more as we grow.
I am really amused by the features and protection, Alibaba offers to its buys. Trade Assurance is the most viable idea and good for assurance of the quality of product and timely delivery.
Alibaba is really the best
Very satisfied with Alibaba, I wish I would have looked into them a lot sooner. So far the manufacturers I have dealt with have been excellent.
Alibaba so far has been great. Just ordered more supplies. Hope everything else turns out as good!
Alibaba is no joke everything went great dealing with suppliers was great so far I've had a very good exspearance and was very happy with customer service amber made sure I got the right light I wanted and made sure she got ahold of me if there was any issue
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

