On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
La forma de pactar un envío es buena, los productos llegan en el tiempo acordado, se resuelven dudas y ambas partes satisfechas.
I appreciated that Alibaba works at making the buying of products direct from a foreign manufacturer as simple as possible and provide some assurances that you are actually going to get your product.
Good service
Ever worked with on Alibaba. I would re definitely recommend him to anyone i know. We will do more business again.
Thank you.
We recently imported a large shipment of tumblers from Zhejiang Lake Products Co., Ltd. in China through Alibaba. We were very impressed with the entire experience.
The delivery was fast and efficient. The tumblers arrived in perfect condition, and the shipping company was easy to work with.
The quality of the tumblers is excellent. They are made from high-quality materials and are well-constructed. We have not had any problems with the tumblers, and our customers are very happy with them.
The tumblers are also beautifully designed. They are simple yet elegant, and they come in a variety of colors. We love the way they look, and our customers do too.
Finally, the service from Zhejiang Lake Products Co., Ltd. was outstanding. They were very responsive to our inquiries and helped us to create a custom order that met our exact needs. We would highly recommend this company to anyone looking for high-quality tumblers with excellent customer service.
Overall, we had a great experience importing tumblers from Zhejiang Lake Products Co., Ltd. through Alibaba. We would highly recommend this company to anyone looking for high-quality tumblers at a competitive price.
I´ve heard about Alibaba but never thougt that you are so good. The shipping was so fast, the information was secure and the product was what I was looking for. Estella, the person who answer me at the seller was so good in care about everything. You are the best!
50% of the time the parts don't and he never refunds and you will spend hours writing to them and these always computerized responses
"Great service and great products" from Michael Lu
Quick shipping easy communication and good quality goods.
Thanks
Thank you very much, I have received my order and everything is perfect, you are a great professional, thank you for all the help you have given me and we will continue to do business together, thank you Bella Chen
Service is easy to find items.It is better if we can sort out items according to supplier prices. Good cheap online web site
Pleased with all levels of service and product. Product quality meets my expectation and need. I plan to do business with this company.
Like I was told, easy, simple, helpful and very willing to do the right thing.
Excellent customer service, very good language understanding, fast and timely processing and shipping.
Quality of product as expected, the staff and company, exhibited both honesty and dependability.
We found what we needed quickly and easily. We got a quick response from supplier with all the information we needed. Great prices.
Williamlou is the BEST salesman i ever worked with on Alibaba. I would re definitely recommend him to anyone i know. We will do more business again.
Thank you.
Il n'y a pas d'étiquette de matériel utilisé pour le pullover ni du pays de fabrication, nous ne pouvons pas travailler comme cela en France.
I've made several purchases on Alibaba. So far, each time has been a good experience. The suppliers I have worked with have been excellent and very easy to work with. I will use Alibaba again!
Good experience. Easy navigation. Fast reaction to inquiry. However, needs more search filters where customers can find appropriate goods
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members