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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Massachusetts
1 review
0 helpful votes
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I have received excellent quality of product and service from merchants on the Alibaba site. Highly recommended.

Date of experience: July 29, 2020
Peru
1 review
0 helpful votes
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En la plataforma, los proveedores están clasificados, me gusta guiarme de eso antes de hacer un pedido.

Date of experience: July 29, 2020
AE
1 review
0 helpful votes
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Great service from Mag Yuen
Good help easy communication and good quality products
Fast shipping and sample production times

Date of experience: July 29, 2020
South Africa
1 review
0 helpful votes
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I bought a bulk purchase from Yiwu Hongchen Sunglasses Firm. Once my package arrived in South Africa, I was penalized R750 because of a mistake they made on the shipping documents, I notified them but they ignored me and failed to rectify or reimburse me. Do not buy from them, they make mistakes and some of the sunglasses are defective.

Date of experience: July 29, 2020
Australia
1 review
0 helpful votes
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Winch
July 29, 2020

I am very very happy with the company their delivery and the sales person Jenny was more than helpful.

Date of experience: July 29, 2020
AE
1 review
0 helpful votes
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Excelente producto
July 29, 2020

Very good experience with the suppler. And i can find what i want in this great web. Fast respond and delivery

Thank u

Date of experience: July 29, 2020
Switzerland
1 review
0 helpful votes
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All what I purchased until now was perfect and the service and handling trough Alibaba are just great.

Date of experience: July 29, 2020
South Africa
1 review
0 helpful votes
Follow Abhishek C.
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Alibaba is magic.
Excellent, experience trading platform and it's supplier.
Alibaba will be my preferred platform and first choice of product purchase.
Thank you for wonderful service.

Date of experience: July 29, 2020
Myanmar
1 review
0 helpful votes
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Payment
July 29, 2020

I easy to pay via alibaba payment side. And for my order, especially custom clearance in port, so many need factors and documents for my order issuing in port at Yangon, Myanmar. But I satisfied and thanked Ms Audrey Wu, Foshan Guanchan Furniture Co., Ltd. She did very patiently and very cooperated what I need upon my order issuing requested.

Date of experience: July 29, 2020
Indonesia
1 review
0 helpful votes
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We often shop here, have never been disappointed, so maintain and even improve this good performance.

Date of experience: July 28, 2020
GB
1 review
0 helpful votes
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Flower wall
July 29, 2020

GNW technology Co Ltd
Bought flower wall it was fantastic service was very good came on time easy to use

Date of experience: July 28, 2020
Chile
1 review
0 helpful votes
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FERIA VIRTUAL
July 29, 2020

Excelente alternativa de comercio exterior, se puede gestionar todo con las personas indicadas y expertas en comercio exterior. AGENCIA DE ADUANAS CRISTIAN ORTIZ EPULEF, nos ayudaron y guiaron en todo el proceso

Date of experience: July 28, 2020
AE
1 review
0 helpful votes
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Quick and efficient
July 29, 2020

First time I order with Alibaba and I will definitely come back and order more. The efficiency is on another level and what I like the most is the follow up to see if the customer is satisfied with the shop which some other online site don't bother.

Date of experience: July 28, 2020
GB
1 review
0 helpful votes
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I had very good experience of trading with suplier Shenzhen Sunred Plastic Products Co. Customer service is fantastic very frindly and helpfull very recomended

Date of experience: July 28, 2020
Mexico
1 review
0 helpful votes
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Excelente producto.
July 29, 2020

Recibido en tiempo y muy satisfecho!
La empresa me envío unas muestras las cuales fueron enviadas y recibidas de mi parte de manera correcta.

Date of experience: July 28, 2020
California
1 review
0 helpful votes
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Amazing service!
July 29, 2020

Website is easy to use and has such great customer service and high quality products! Shipping is as expected.

Date of experience: July 28, 2020
Arkansas
1 review
0 helpful votes
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Fast shipping!
July 29, 2020

Product arrived on time and there were no damages. Exactly as pictured.
Supplier communicated with me well and I will work with them again!

Date of experience: July 28, 2020
Thailand
1 review
0 helpful votes
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The product is in good medium size, not too small. Overall everything went perfectly. Fast delivery after payment,

Date of experience: July 28, 2020
Colombia
1 review
0 helpful votes
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Estoy muy contento con el servicio prestado por el proveedor, la atención fue excelente al igual que el despacho y tiempo de entrega

Date of experience: July 28, 2020
New Jersey
1 review
0 helpful votes
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Zero Complaints... I've recommended so many of my associates already, so far none have complained or t least hasn't been compensated.

Date of experience: July 28, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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