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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Bulgaria
1 review
0 helpful votes
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Very happy doing business through Alibaba and will do so again when need arises. Item
Produced was exact. And Linda kept me informed throughout the production process. Totally professional.

Date of experience: August 24, 2020
Texas
1 review
0 helpful votes
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I was skeptical at first, but my expectations were exceeded. I will do more business here. I'm a happy camper!

Date of experience: August 24, 2020
Brazil
1 review
0 helpful votes
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I was impressed with the speed and simplicity of the purchase and payment transactions using an international credit card.

Date of experience: August 24, 2020
Australia
1 review
0 helpful votes
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Outstanding
August 25, 2020

Very professional, quick and easy to deal with. Everything from start to finish flowed effortlessly thanks to Karen. Thank you

Date of experience: August 24, 2020
Indonesia
1 review
0 helpful votes
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Received of goods
August 25, 2020

We are happy with the ordered item as well as for a good communication during the procurement process.
Thank you for the good support

Date of experience: August 24, 2020
Portugal
1 review
0 helpful votes
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Terrible company
August 24, 2020

Ze zijn een verschrikkelijk bedrijf! Aub pas op als je iets besteld en komt kapot aan draai je er zelf voor en zij doen nikssssss! Logisch dat seo miljader is ;) jij bent zo duizend euros lichter! Je bent gewaarschuwd

Date of experience: August 24, 2020
Philippines
1 review
0 helpful votes
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Very Satisfied
August 25, 2020

Very Great suppliers to deal with! They will help you to find the exact product you are looking for a very competitive price They will also make sure to give you all the products in good quality. Super satisfied and will definitely purchase again.

Date of experience: August 23, 2020
Australia
1 review
9 helpful votes
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Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

Date of experience: August 23, 2020
Colorado
1 review
0 helpful votes
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Masks
August 25, 2020

Very easy to deal with and professional. I enjoyed working with Peter and I would recommend them for sure.

Date of experience: August 23, 2020
Honduras
1 review
0 helpful votes
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Good service
August 25, 2020

Here is all that you spec if you want to start with your bussines, easy to handle and the varity of the product is huge

Date of experience: August 23, 2020
Peru
1 review
0 helpful votes
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Satisfecha
August 25, 2020

Me encantó el producto que compré ademas todo es muy seguro, así que seguire usando Alibaba para seguir comprando.
Muchas gracias

Date of experience: August 23, 2020
Japan
3 reviews
0 helpful votes
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Alibaba is a very professional company and I am very happy to continue to do business with them. The service was excellent. The staff was very helpful finding shipping in these difficult times and I am very grateful.

Date of experience: August 23, 2020
North Carolina
1 review
0 helpful votes
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Beautiful Brooch
August 23, 2020

Items produced were exact. Jenny kept me informed throughout the production process. She was PERFECT in communicating to make sure that my needs were met.

Date of experience: August 23, 2020
India
1 review
0 helpful votes
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The Alibaba Plateform if very good between Buyers and sellers. I have been very pleased with Alibaba. The website is very easy to use and seems to have solutions for any potential problem

Date of experience: August 23, 2020
Norway
1 review
43 helpful votes
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A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.

Date of experience: August 23, 2020
Kuwait
1 review
0 helpful votes
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Very good experience.
August 23, 2020

I am very pleased and satisfied with Alibaba.
Very good service, highly recommend.
My first time and wont be the last.

Date of experience: August 23, 2020
Belarus
1 review
0 helpful votes
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Качественный товар. Продавец просто супер. Обработка и отправка заказа быстрая, общителен. Рекомендую товар и продавца.

Date of experience: August 23, 2020
Connecticut
1 review
0 helpful votes
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Very Pleased!
August 23, 2020

So far so good! I loved the hair I received so far and I'm ordering another texture. I received the hair lightning fast like they were here in the US. I'm very happy!

Date of experience: August 22, 2020
Australia
1 review
0 helpful votes
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Fist time i have used Alibaba. Must say very impressed great customer service. Look forward to dealing with them again, Thank you.

Date of experience: August 22, 2020
BO
1 review
0 helpful votes
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Entrega a tiempo
August 23, 2020

Me llego como el vendedor me ofrecía y en buenas condiciones como se esperaba. Gracias por el servicio.

Date of experience: August 22, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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