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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very happy doing business through Alibaba and will do so again when need arises. Item
Produced was exact. And Linda kept me informed throughout the production process. Totally professional.
I was skeptical at first, but my expectations were exceeded. I will do more business here. I'm a happy camper!
I was impressed with the speed and simplicity of the purchase and payment transactions using an international credit card.
Very professional, quick and easy to deal with. Everything from start to finish flowed effortlessly thanks to Karen. Thank you
We are happy with the ordered item as well as for a good communication during the procurement process.
Thank you for the good support
Ze zijn een verschrikkelijk bedrijf! Aub pas op als je iets besteld en komt kapot aan draai je er zelf voor en zij doen nikssssss! Logisch dat seo miljader is ;) jij bent zo duizend euros lichter! Je bent gewaarschuwd
Very Great suppliers to deal with! They will help you to find the exact product you are looking for a very competitive price They will also make sure to give you all the products in good quality. Super satisfied and will definitely purchase again.
Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.
Not Happy with the product quality.
Here is all that you spec if you want to start with your bussines, easy to handle and the varity of the product is huge
Me encantó el producto que compré ademas todo es muy seguro, así que seguire usando Alibaba para seguir comprando.
Muchas gracias
Alibaba is a very professional company and I am very happy to continue to do business with them. The service was excellent. The staff was very helpful finding shipping in these difficult times and I am very grateful.
Items produced were exact. Jenny kept me informed throughout the production process. She was PERFECT in communicating to make sure that my needs were met.
The Alibaba Plateform if very good between Buyers and sellers. I have been very pleased with Alibaba. The website is very easy to use and seems to have solutions for any potential problem
A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.
I am very pleased and satisfied with Alibaba.
Very good service, highly recommend.
My first time and wont be the last.
Качественный товар. Продавец просто супер. Обработка и отправка заказа быстрая, общителен. Рекомендую товар и продавца.
So far so good! I loved the hair I received so far and I'm ordering another texture. I received the hair lightning fast like they were here in the US. I'm very happy!
Me llego como el vendedor me ofrecía y en buenas condiciones como se esperaba. Gracias por el servicio.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

