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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good quality, excellent service, fast delivery. Working with Jennifer made the process easy. Will be making a second purchase soon.
Everything about my experience with chris at shanghai was excellent... excellent service, fantastic patience, a pleasure doing business with him
Excellent service and delivery. Pleasure to do business with, I needed product very quickly. They rose to the needs.
I can now only talk about the dealer I ordered from.
Germans are said to look up to: cleanliness, punctuality and quality.
That certainly applies to me, as a German.
I ordered the goods in China and compared the results here in Germany. The quality is the same and the embroidery of the thick one in China is much better.
The price is also a little bit higher, especially the shipping costs.
Despite everything, I would always order from the company again. I am extremely satisfied.
I hope that I can establish a partnership for my business here.
Communication was great! I will be ordering again for sure. So many options and easy to order! I'd recommend!
Alibaba is helping the poor people in the world by selling equipment with very low prices so that the poor people in the world can buy it.
Communication is very easy and reliable, product quality is very good, fast delivery. I am veyr satisfied
Awesome works for me i love to trade from alibaba... products quality are awesome trade assurance rocks. Thats why its awesome
First time I when on got quotes from gold seller I didn't know about the trade assurance I paid to sellers account an then he told me I need to buy more products or he not shipping the products I'd paid in full for or refund me. I was told to file offline case I did five times an alibabs kept saying they never got it I spent hours trying to get help to recover my money but alibaba just wasted my time. I was left totally disgusted an my money stolen
I like this product. It has a good number of LED arrays to generate the NIR frequency. The belt is easy to fasten with the strong velcro attachment.
Easy to find trusted partners. Easy to work with the system of the site. I can say BIG THANK YOU - Alibaba!
Make international trade business easier as never before.
It is my first time to import, and I thank Alibaba for giving me the opportunity to do so and thank the suppliers for their honesty.
No shedding the quality and thickness is everything it's so soft feels like raw hair should feel it's awesome
This site is the BEST when you need something manufactured with ease and timeliness! I order everything on this site and I have ordered items for over 5 years! Never a problem!
Excelente choice to buy, and negatiation. Very satisfy, the vendor are always nice and answer us fast.
Thank you for facilitating global trade and helping entrepreneurs!
Excellent service, fast and safe in dealing
Great quality products received from the seller and I am satisfied with my order.
I will be fitting them shortly to test durability
Yes Thank You Dear Seller! I got it the product. Your Product is good thing, if I need more i will contact to you.
I love this company because they're on time shipping my products and Respond to your concern right away. Excellent service.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members