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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything was awesome communication, items, security that you receive the products, I received the products that I paid.
Accessible, safe and friendly platform. The payment options are the best. It is definitely my favorite site.
User Friendly platform. Made internatinal business easy, I am a true beliver of the platform and i highly recommended for business. Thanks
My supplier named WILL was very understanding and he was very helpful til I was comfortable with each product. He made sure the transaction was smooth and no hassle til the very end.
Our experience at Meadowbell with alibaba.com has been very satisfactory and efficient overall with no problems.
I received my merchandise very quickly and the customer service was great. I was very surprised on the quick response due to the fact that another company had taken four months, I received exactly what I ordered.
The service of alibaba is extremely excellent. I wish to inform the whole world to use the service of ali baba
I have found Alibaba merchants offering nice deals, great quality while working with me to make the buying experience go smooth as possible. Shipping in 2020 has been a challenge at both ends yet we pulled it off several times. My large freight met issues that were resolve quickly with team work between seller and manufactures so that I could be happy in the end. Overall, compared to other sites used, Alibaba stays on top! Customer comes first and I like that.
But you have to be careful, some people try to bait and switch, others are basically non-responsive. But be smart, act accordingly and patience. You will meet the person that knocks your socks off.
Very satisfied with the products I received and the company was a pleasure to work with. They did a great job in customizing my company's name onto the boxes and made sure that everything arrived as soon as possible.
Very fast delivery, good product, good communication, highly recommended. The product arrive too my place before spectated time. Tanks.
This review is not so generous to Alibaba or it's sellers as my first.
We have made many purchase.
Been lied to, deceived by sellers, out right cheated to the tune of more then a thousand dollars, which for a small business is no small amount.
Please note not all sellers are shady we have also been treated well by a number of them.
Their "Trade Assurance" program from my personal experience is at best of questionable value no matter how much proof you may have or what the seller shows as the description. We have drastically slowed down our purchases because of this.
Here is some advice;
1) Pay to have sample product shipped to you for examination.
2) Ask more questions then you feel is necessary.
3) Insist in these questions being answered specific to the question not answered in generalities which they do frequently, a big red flag.
These questions are a pain to deal with because they seem incapable of answering more the one question at a time.
4) Be specific on what you require
Obviously be polite though understanding they are not your friend, all they want is your money, period...
I ordered 10,000 paper palette from this supplier. Everything went exceptionally well.
Amazing quality and professional sale, I will reorder
Love the security I have as a consumer to buy products internationally for wholesale prices! Without security there would be no safe bridge for me to purchase products from around the world.
I am satisfied with the quality of the service that comply with the guidelines that give you security in the purchases that one makes
I did get what I ordered, I got it within 4 days, keep in mind it's China to New York. I recommend the person I bought from Lily Yu, very polite and responsible, kept in touch the whole time and got the package in 3 days!
First time shopping on Alibaba good product everything was good got what I paid for I will be back ;)
These are very nice rings. THEY MET ALL EXPECTATIONS. CROSS WAS GOOD PLACED ON RINGS.
The time on shipping was fine. Good stainless steel.
I have a dispute with a seller who has sent me the products in poor condition and things that I have paid are missing, so far the commercial guarantee has been useless, they support the sellers, even showing them that the seller has not done things well, I'm quite disappointed, part of the product to throw away and no money, and the vendor on top laughing at me, thank you
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members