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Alibaba

4.0

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,333
value
1,312
shipping
1,306
returns
770
quality
1,285
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Instant Feedback

202 reviews

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Oman
1 review
0 helpful votes
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Alibaba
September 17, 2020

I really like the way that you buy on, very easy and cozy and safe too
Also the time of shipment is just like we agreed with the sellor

Date of experience: September 17, 2020
CD
1 review
0 helpful votes
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CONNECT UNCONNECTED
September 17, 2020

Without alibaba, for sure, life could not be possible especially in this Covid19 lockdown period,

It's truly hard to find words to explain how alibaba always makes difference in my tech life.
Whenever I think about a digital or hi-tech solution, alibaba comes directly on table and at first place.

It's through alibaba, I have started digitizing African continent by making connection to suppliers from China,
Passing orders, securely paying online and make daily follow-up of my shipments.

Life has changed
Want to change your life?
Think alibaba & control the world on the cloud where covid19 can't arrive.

Order globally, deliver locally

Date of experience: September 17, 2020
Germany
1 review
0 helpful votes
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Ordering samples
September 17, 2020

All samples ordere via Alibaba or Aliexpress arrived in a timely manner, as expected.
They all arrived in well condition.
The payment insurances via Alibaba provides the necessary confidence to send payments to the other side of the world.

Date of experience: September 17, 2020
Pakistan
1 review
0 helpful votes
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First Experience
September 17, 2020

It was my first time Placing Order and Purchasing through Trade Assurance, and I was concerned about the fulfillment or my order. Everything went smooth and had a nice First Experience.

Date of experience: September 17, 2020
Italy
1 review
1 helpful vote
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Orologio steeldive kanagawa
September 17, 2020

Orologio strepitoso alta qualità degli acciai lavorazioni di lucidatura ineccepibili trovare un vero diver con movimento NH 35 con questa qualità prezzo è molto difficile il quadrante con la serigrafia della kanagava messo sotto la lente di ingrandimento mi a fatto capire la cura costruttiva fin nei minimi particolari, bracciale in gomma ben realizzato il bracciale in acciaio nella media per la fascia di prezzo una nota di merito al venditore per la cura posta nel servizio clientela e spedizione complimenti cordiali saluti

Date of experience: September 17, 2020
GB
1 review
0 helpful votes
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Online Services
September 17, 2020

Great work, and Great network. Easy navigation and smooth browsing when searching for anything. The functionality was superb.

Date of experience: September 17, 2020
New Zealand
1 review
0 helpful votes
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Hydrodermabrasion machine
September 17, 2020

After a lot of research we bought a hydrodermabrasion from a manufacturer through Alibaba. After a lot of negotiating we purchased the product. It was shipped promptly and arrived in working condition as as per the advertised pictures. Alibaba kept us uptown date as to when it had. Been shipped and hen it was cleared. Pleased with how smooth it all went.

Date of experience: September 17, 2020
Malaysia
1 review
0 helpful votes
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Good Services
September 17, 2020

Overall. Very good services. Very fast respon from the seller. And delivery also very smooth. Recommended to all. Thanks

Date of experience: September 17, 2020
NL
1 review
0 helpful votes
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Comunicating in English of a high standard, keeping promisses and realistic leadtime: I will continue doing business with this company after all these years.

Date of experience: September 16, 2020
Georgia
1 review
0 helpful votes
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Everything was exactly as expected. I am very pleased with the whole endeavor that I have experienced. What a ride. Awesome!

Date of experience: September 16, 2020
Jordan
1 review
0 helpful votes
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Personal opinion
September 17, 2020

Good dealing with please add some additional currency to pay with - English translation is not correct need to work on - thanks

Date of experience: September 16, 2020
Peru
1 review
0 helpful votes
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Servicio Trade assurrance
September 17, 2020

Muy buen servicio de Alibaba desde el contacto hasta la llegada de mi producto a la puerta de la oficina

Date of experience: September 16, 2020
New Zealand
1 review
0 helpful votes
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I enjoyed the quality of the service the supplier was offering. She would always be on top of everything and out of the many orders i placed last month, my goods that i ordered from this supplier had arrived already while the others are still on the way. I love their unique service of going the extra mile to satisfy their customers. Hope they keep it that way

Date of experience: September 16, 2020
Minnesota
1 review
0 helpful votes
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Good email responses.
September 17, 2020

First time order. Went smoothly. Good email responses. Nice SSD. Would buy again. Website is a bit confusing but I figured it all out.

Date of experience: September 16, 2020
Chile
1 review
0 helpful votes
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Producto de alta Calidad!
September 17, 2020

El filamento es de muy buena Calidad, la atención excelente, una empresa muy sería y vendedores profesionales

Date of experience: September 16, 2020
North Carolina
1 review
0 helpful votes
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Better than I expected
September 16, 2020

I had lots of doubts starting as a retailer, but ALIBABA.COM made me change my expectatives. I was afraid to get scammed, or get surprises, but, is totally reliable. Hope the new entrepreneurs read this, and start their business. The first step of success is start. I'm mexican/american, you wont get a bad review from me, unless you really screw something, but, americans complaint about everything lol... Relax, breath, relax, breath, relax... LIFE IS BEAUTIFUL.

Date of experience: September 16, 2020
GB
1 review
0 helpful votes
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Very Professional
September 16, 2020

I recently bought products from a Chinese Supplier via Alibaba. At first I found the site a little difficult to use but the supplier was excellent and the communication from Alibaba was very professional and helpful. I am continuing to use Alibaba to source suppliers for my business. So far I would recommend their services.

Date of experience: September 16, 2020
NL
1 review
0 helpful votes
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The goods which i have ordered on Alibaba are good some even better then i have expected, so it is recommended to have a good conversation at first and automatically the shipment will be on time. And Trade assurance of Alibaba is the best secured option to trade this avoid rippers scammers and fake payments. Thanks Alibaba.

Date of experience: September 16, 2020
Belgium
1 review
0 helpful votes
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Fast communication, correct answers, shipment time ok, no problems experienced.
Very satisfied with the product.

Date of experience: September 16, 2020
GB
1 review
0 helpful votes
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Good way to deal
September 16, 2020

Very happy with Alibaba and their service and will definitely use again. Never let me down and is secure.

Date of experience: September 16, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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