AlibabaReviews 13,223

Most of the suppliers I am communicating with are excellent. Very prompt responses and they are obviously doing their best. Some companies are very slow to send out a shipment even when you have paid. Highly recommend seeking confirmation on shipment times and the cost of shipment. The automatically calculated shipping times and costs appear inaccurate. In general the products I have receive have been excellent and consistent with images supplied. Will continue to use as the choice and quality of products appear superior than many other sites.

In terms of getting anything you need under one roof, you can't go wrong using Alibaba. Once you navigate through the process of figuring out how to order using a trade assurance vendor and get the shipment to your destination, you can do it without much challenge. The ordering was easy, working with the China manuf. The shipping was the big challenge. Here's a tip I learned from the freight forwarder: Before you book and pay for the FF, and you're seeing all of your options in Ship.alibaba.com, call the FF and ask what the least expensive or fastest route is to your destination. If I had realized that I shoujld have shipped to Los Angeles port and not directly to Houston port, I could have saved time and money. The location was cheaper and then the container would have been trucked to the destination, likely getting it there sooner and cheaper. Once the shipment hits the sea, you are at the mercy of the shipping company. Our product left China on time and sat in South Korea for 2 weeks for unknown reasons. We paid extra to have our 40' container arrive sooner than the standard time and ended up getting it a few days later than the standard time. So what did we pay extra for? Don't waste $$ on paying more for your shipment to arrive earlier. It just doesn't work that way.
PS-watch all of the webinars they invite you too. It will help with the learning curve.

My sales representative Mercy Zeng Zhongshan Lucky Art And Crafts Gifts Co., Ltd. has been the most professional sales/service representative I have had the pleasure to do business with all my dealings with Alibaba I have been purchasing products from China for 13 years and Mercy Zeng has been the best partner I have ever dealt with. Mercy speaks perfect English, she followed through on every one of my inquires and communicated all details of my order. I hope her manager/boss read my review and offer her a bonus or a raise. She is FANTASTIC! I plan on doing much more business with this company because of Mercy. The product she designed for me is perfect, beautiful, and of great quality. I own a business and I understand how important it is to develop relationships with new customers and Mercy gets an "A+" report card from me. Thank you Mercy-Matt Frazier