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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Happy with my products, I have sourced suppliers from this site and Alibaba has a great feature called Trade Assurance ordering if it is your first time ordering.
I love my product. My products came right on time. Also very nicely made. I will order again. Very nice and patient, he made sure he delivered exactly what I wanted.
Safe and reliable, I got my product without any problem. Thankssss. I was served in the best way. My provider was friendly and professional
Zamówiony czujniki MPX5010DP otrzymałem bardzo szybko. Parametry jak w zamówieniu. Polecam sprzedawcę. Solidny i pomocny
Servicio que ofrece esta pagina de compra internacional es genial, no tuve inconvenientes y por la cual quede muy satisfecho
TODO PERFECTO PUEDES COMPRAR CON CONFIANZA Y SEGURIDAD LOS PRODUCTOS DE LOS PROVEEDORES YA QUE ESTAS PROTEGIDO EN EL PAGO.
Everything Ok, very professional greetings from Naples. I had tremendous support. The only problem is that you pay the customs a little bit, you should avoid this negative side in the next purchases.
It was my first time with this website, I was very pleased with the supplier's service, delivery times and the product I bought
This experience is wonderful at best, profitable and team efficient. I hope that I will be able to continue my relationship with, Alibaba founder and build my company to greatness.
THEY WAS EXACTLY LIKE THE PICTURE. BEAUTIFUL, GOOD QUALITY I KNOW MY CUSTOMERS WILL LOVE THEM. WILL BE ORDERING AGAIN.
Very profecional site... very easy to order... very good contact with supplier... had no problems at all!
I like suffer. I like Alibaba because there are showing everything and easy. But I have meet some buyers they only showing product but not sale with Alibaba but why?
Very high Quality Product. I would happy to do business with you guys again. I would love to recommend you to others. A great forum of selling.
Thanks alibaba for your support specially for online sourcing of product that came from china... good job
The communication was very professional with miss Ariel Xu, the product is great all arrive in excellent condition.
Professional site! There are so many good products and suppliers. It's my first time for doing business on this website, a very pleasant transaction.
The site is good in regards to finding suppliers. However, the charges for oversees and the products are outrages. Some times you can find the same items in other sites as Wish way shipper and same quality. I hope Alibaba take protecting buyers to a further steps and research the market.
Very good company. Excellent service, fast shipment and easy to communicate. I recommend this company.
For a small company, there is nothing that compares to Alibaba. Over the past 6 years, I have used Alibaba for several of our products. You cannot beat the price and service. You are able to post an RFQ and receive multiple quotes. You can check the history of the manufacturers to see their reliability etc. I have been very satisfied with every manufacturer that I have used with the exception of 1. With them, I filed a complaint with Alibaba and the issue was resolved promptly and satisfactorily.
Our experience so far has been great. Not all manufacturers are at the same level of professionalism and experience yet there are many to find on alibaba.com. We found a great one and from the beginning they have been professional, communicative, patient, dedicated, and kind. I highly recommend this manufacturer, they are amazing creators~!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

