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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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New York
1 review
0 helpful votes
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Our experience so far has been great. Not all manufacturers are at the same level of professionalism and experience yet there are many to find on alibaba.com. We found a great one and from the beginning they have been professional, communicative, patient, dedicated, and kind. I highly recommend this manufacturer, they are amazing creators~!

Date of experience: October 19, 2020
Kenya
1 review
0 helpful votes
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Alibaba recommendation
October 20, 2020

I find that using Alibaba is more reliable then using others i. E. (Wish.com) as you will receive your goods on time

Date of experience: October 19, 2020
South Africa
1 review
0 helpful votes
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Excellent product and brilliant customer service
Everything as described and fast shipping
Would highly recommend

Date of experience: October 19, 2020
Turkiye
1 review
0 helpful votes
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Great experience
October 20, 2020

Goods delivered on time in good condition. Staff is friendly and easy to communicate. Lead time is quite short

Date of experience: October 19, 2020
NL
1 review
0 helpful votes
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I find the website difficult to manouvre. I regularly get good offers to the questions I place here.

Date of experience: October 18, 2020
Sri Lanka
1 review
0 helpful votes
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IT'S VERY USEFULL SITE
October 20, 2020

Good Understanding and Quality items we received. Their customer interaction also nice and any knowledge level of persons can buy the products through these sites, thank you.

Date of experience: October 18, 2020
Hong Kong
1 review
0 helpful votes
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There are good products to be found. A bit difficult to navigate due to the vast amount of listings. However, the filters are quite effective.

Date of experience: October 18, 2020
NL
1 review
0 helpful votes
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Good service
October 19, 2020

This is a very good webshop and many times I buy at this webshop and almost all the times I am very satified

Date of experience: October 18, 2020
Kenya
1 review
0 helpful votes
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GOODS DELIVERED ON TIME AND IN GOOD CONDITION AS ORDERED. THE DELAY WAS JUST A FEW DAYS DUE TO THE CHINESE HOLIDAY

Date of experience: October 18, 2020
Colombia
1 review
0 helpful votes
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I never had a problem with suppliers, everything clear as pure water. Thanks.
The sellers are so kind and willing to help you and have things well done.

Date of experience: October 17, 2020
Malaysia
1 review
0 helpful votes
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Many times the web does not load. You can't read messages on the phone apps. What a joke. Suppliers easily post misleading information to attract customers. Waste of time. Whatever is being advertised is not as what being quoted (minus the shipment).

Date of experience: October 17, 2020
Washington
1 review
0 helpful votes
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It is really convenience to do biz online, Safe and quick, a nice business experience.The production is well arranged. The quality is fine. The delivery is on time. All are fine.

Date of experience: October 17, 2020
Peru
1 review
0 helpful votes
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Buena Atención
October 17, 2020

Buena y simple la atención brindada, cumplió con las espectativas sobre las muestras solicitas y en el tiempo ofrecido.

Date of experience: October 16, 2020
DO
1 review
0 helpful votes
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Great supplier
October 17, 2020

Perfect quality and fast service 100% trust worthy and in fact better than pictures and heavy duty so i would buy any product from this company

Date of experience: October 16, 2020
Texas
1 review
0 helpful votes
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Good experience
October 17, 2020

Placed two different orders and one of them arrived earlier than expected. Thank you for the great service.

Date of experience: October 16, 2020
New Jersey
1 review
0 helpful votes
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Professional
October 17, 2020

I have been telling my friends and families
How good Alibaba company is, the great qualities of the merchandises along with your prices which is super.

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
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So much to offer
October 17, 2020

And a great place to personalize you stuff also This is the only site you need to go to for GOOD results

Date of experience: October 16, 2020
VE
1 review
0 helpful votes
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UTIL LA PLATAFORMA
October 17, 2020

ME A AYUDADO BASTANTE PARA HACER NEGOCIOS SEGUROS, COMUNICARME CON LOS PROVEDORES Y AFINAR LAS CONDICIONES DEL NEGOCIO

Date of experience: October 16, 2020
New Hampshire
1 review
0 helpful votes
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OWNER
October 17, 2020

GOOD COMPANY TO DO BUSINESS WITH EVERYTHING WAS AS DESCRIBED AND THERE WERE NO PROBLEMS. THE SELECTIONS WERE GOOD AND PLENTIFUL

Date of experience: October 16, 2020
Argentina
1 review
0 helpful votes
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Compramos materia prima a un proveedor por primera vez, hemos recibido un excelente asesoramiento por parte de ALIBABA, altamente satisfactorio el servicio.

Date of experience: October 16, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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