Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Alibaba

Alibaba

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey stargrey stargrey stargrey stargrey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
Follow Gabriel T.
Unfollow Gabriel T.
Share Review
Report Review

Good service
October 23, 2020

On this platform we found the most professional services. And suppliers offer quality products, the payment of the supplier through this platform gives you 100% security.

Date of experience: October 23, 2020
Oman
1 review
0 helpful votes
Follow Shamsa H.
Unfollow Shamsa H.
Share Review
Report Review

Supper Web
October 23, 2020

Everything is so easy to do
Efficient and professional to deal with.
Communication is abet difficult sometime.

Date of experience: October 22, 2020
Israel
1 review
0 helpful votes
Follow Amir M.
Unfollow Amir M.
Share Review
Report Review

The supplier is very efficient and professional to deal with.
The goods arrived in perfect condition.

Date of experience: October 22, 2020
Illinois
1 review
0 helpful votes
Follow Krystian W.
Unfollow Krystian W.
Share Review
Report Review

Enterprise
October 23, 2020

Great buy from large inventory, timeless piece of collectible coins - I love it.
Seller offered purchase in time of appropriate sale managed order got back to me with info and I went on from sale really satisfied with what I bought

Date of experience: October 22, 2020
Pennsylvania
2 reviews
0 helpful votes
Follow Dale W.
Unfollow Dale W.
Share Review
Report Review

I have been doing business with Alibaba for about a year now and have found their suppliers and ease of payment exceptional! I would recommend them for a point of sale for all fishing related merchandise. I only had one issue with my merchandise shipped to another US company in Florida. That company refused to send the merchandise to me and denied receiving it. Alibaba got me a full refund.

Date of experience: October 22, 2020
Philippines
1 review
0 helpful votes
Follow Rowena L.
Unfollow Rowena L.
Share Review
Report Review

Stackable pots
October 22, 2020

The supplier is very efficient and professional to deal with. She shipped my goods ahead of time as I expected. The goods arrived in perfect condition.

Date of experience: October 22, 2020
Germany
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Good service
October 22, 2020

As for buyer is perfect service
Easy to find and comunicate with suppliers.
Cargo and payments protection.
Client support 24h

Date of experience: October 22, 2020
South Africa
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

Other Accessories
October 22, 2020

I am very pleased with the service I have received from Alibaba. I have had excellent service from suppliers I have bought from

Date of experience: October 22, 2020
Australia
1 review
0 helpful votes
Follow Apie A.
Unfollow Apie A.
Share Review
Report Review

Excellent at everything
October 22, 2020

I am very please with the product and service I have received. Very professional in all aspect. By far they have exceeded my expectation.

Austin is very professional and he know what he is doing

If I could give a 10 star, that's what I would've given. Very pleased

Date of experience: October 22, 2020
California
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Like it
October 22, 2020

Know Jack Ma for years, but it's the first time I purchase from Alibaba, surprised by the frame of this website, got the goods I want, and satisfied with everything. I'm afraid some day Alibaba will do better than Amazon

Date of experience: October 22, 2020
AE
1 review
0 helpful votes
Follow TC Z.
Unfollow TC Z.
Share Review
Report Review

This time i buy from alibabay, i have the best experience. Everything is so easy to do, and guarantted. I am relax to buy.

Date of experience: October 22, 2020
Australia
1 review
0 helpful votes
Follow Frank F.
Unfollow Frank F.
Share Review
Report Review

Alibaba service
October 22, 2020

I was very unhappy that Alibaba would not let me revise a review I had mistakenly made.
There was no help from Alibaba and no way to contact them directly with my complaint.
If they can't fix a simple technical issue and have an email address you can contact for help I am not sure I will continue to do business on this platform.

Date of experience: October 22, 2020
Illinois
1 review
0 helpful votes
Follow Deborah M.
Unfollow Deborah M.
Share Review
Report Review

I am thoroughly satisfied with their commitment to quality and assurance. It was a breath of fresh air and peace of mind for my business.

Date of experience: October 22, 2020
Maryland
1 review
0 helpful votes
Follow ShaQuira B.
Unfollow ShaQuira B.
Share Review
Report Review

Satisfied Customer!
October 22, 2020

I am very pleased with everything from the fast shipping, to the great quality, to the excellent customer service. Thank you all again!

Date of experience: October 21, 2020
Arizona
1 review
0 helpful votes
Follow Catherine Y.
Unfollow Catherine Y.
Share Review
Report Review

I highly recommend this company. Guangdong Guanhong Glitter Technology Co., Ltd. I was nervous ordering off of Alibaba and I can say I had excellent service and found the right company for my needs. My sells person was with me every day until my shipment reached my business. Thank you.

Date of experience: October 21, 2020
Ohio
2 reviews
0 helpful votes
Follow Sue V.
Unfollow Sue V.
Share Review
Report Review

The shipment was fast, the products were great and the support and price were above what I expect. Thank you!

Date of experience: October 21, 2020
Ghana
1 review
0 helpful votes
Follow Evanston C.
Unfollow Evanston C.
Share Review
Report Review

The site is good except some few hitches with messages but in all Alibaba is a plus platform and will recommend to a friend

Date of experience: October 21, 2020
Colorado
1 review
0 helpful votes
Follow gina f.
Unfollow gina f.
Share Review
Report Review

Love Alibaba
October 22, 2020

I like your platform for making business transactions go smoothly. Great place to promote business products

Date of experience: October 21, 2020
Peru
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

Buen servicio en todo lo que ofrece, pero como todo puede mejorar, al menos en lo que son las traducciones a idioma español. Pero en todo lo demás excelente.

Date of experience: October 21, 2020
Peru
1 review
0 helpful votes
Follow joselu s.
Unfollow joselu s.
Share Review
Report Review

PRODUCTO DE CALIDAD
October 22, 2020

Muy satisfecho de encontrar un buen proveedor en esta pagina. Lo que me ofrecieron me llego, seguire trabajando con esta pagina y este proveedor

Date of experience: October 21, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
See all photos