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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Australia
1 review
0 helpful votes
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It's a great platform to see your options for the products you are looking at and to meet suppliers and is quite easy to use and to communicate with suppliers. Customer service of Alibaba is also quite impressive.

Date of experience: October 24, 2020
Ohio
2 reviews
0 helpful votes
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The quality of the masks I received from Alibaba was excellent. There were no masks that were poorly sewed. All were well-constructed. I could tell they were all inspected. I did not find defective products and am very well pleased with them. I believe those making the masks take pride in their work because it shows in the finished product.

Date of experience: October 24, 2020
California
1 review
0 helpful votes
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Satisfied buyer
October 25, 2020

Everything was professional and on time. No hassles. Will recommend to other business pro's. Shipment was fast and easy. Alibaba has a great buyer program to insure your money.

Date of experience: October 24, 2020
Texas
1 review
0 helpful votes
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The sent me good products (earbuds) quickly and kind service. They are also very generous and sent me a free sample with my order.

Date of experience: October 24, 2020
Kentucky
1 review
1 helpful vote
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Never again
October 24, 2020

A convincing con
Bad news
You want me to enter at least 100 characters. I'm trying to be kind and leave this jerk behind me, So what do we say
We let dead dogs lie

Date of experience: October 24, 2020
Germany
1 review
0 helpful votes
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A fantastic website linking businesses to suppliers. I would 100% recommend them to any business. Easy to use inteface and buyer friendly

Date of experience: October 24, 2020
China
1 review
0 helpful votes
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I was very happy with the business of RTS service, most useful with speedy service and good quality goods. Will continue to use.

Date of experience: October 24, 2020
GB
1 review
0 helpful votes
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Great services delivered. I have been buying products with peace of mind and confidence. Guangzhou Vieta Garment Co., Ltd is a great company dealing with sports products and your services have made all transactions go smoothly, fast and successful.

Date of experience: October 24, 2020
Thailand
1 review
0 helpful votes
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Perfect for my business.
October 25, 2020

I would love to run my business with Alibaba, because I can find products as I willing to sell. Many company and products can find in a bit time.

Date of experience: October 24, 2020
Australia
1 review
0 helpful votes
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Very Reliable.
October 25, 2020

Very happy with supplier's response. Very quick and efficient with answers to my questions. From assisting me with the descriptions of each product to delivery. Very reliable. And i am happy with the quality of assistance and the quality of the products.

Date of experience: October 24, 2020
New Zealand
1 review
0 helpful votes
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Love them,
October 25, 2020

Thanks Lynn for providing great customer service, quick shipping, and good quality products, I am very happy with my order.

Date of experience: October 24, 2020
Pakistan
1 review
0 helpful votes
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The best Seller
October 25, 2020

I am very satisfied with this trade. I would like to promote my business through this platform. The secure money is very important in the promotion of business by using the platform of Alibaba.

Date of experience: October 23, 2020
Thailand
1 review
0 helpful votes
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Photak Marathon
October 25, 2020

I am very thanks for Alibaba.com they are very fast and good services provider with trust.

Wish you best cheer

Date of experience: October 23, 2020
Ghana
1 review
0 helpful votes
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As a new user I have found this service most useful with speedy service and good quality goods. I will continue to trade here.

Date of experience: October 23, 2020
Senegal
1 review
0 helpful votes
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VERY GOOD SUPPLIER
October 25, 2020

I enjoyed the secure environment of Alibaba trade. I also enjoy to work with Jeremy who is very professionel and willing to help. You really feel beyond the desire to sell the will of a win win partnership.
Many thanks

Date of experience: October 23, 2020
Chile
1 review
0 helpful votes
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I work with Alibaba since 5 years now, and i never got problems with any import.
If you got issues, check the quality and the guy who you are buying it, but the website it's just 100% Chinese tech quality, perfect.

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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New user of this service
October 23, 2020

As a new user I have found this service most useful with speedy service and good quality goods. Will continue to use.

Date of experience: October 23, 2020
Mississippi
1 review
0 helpful votes
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Very reliable
October 23, 2020

Very reliable and quick shipping, enjoy working with nannan and Timor as they are very professional and responsive to all of my questions

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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Best Supplier
October 23, 2020

Ver happy with the service so far. Hope they continue to impress the buyers. Very fast response and quick delivery. Good Luck

Date of experience: October 23, 2020
New Jersey
1 review
0 helpful votes
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Exelent service.
October 23, 2020

Very good service. And easy to deal with, I had a very good experience. Will buy again, always on top of things making sure that every things go well with the transaction.

Date of experience: October 23, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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