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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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THIS IS A GOOD COMPANY FOR PURCHASING GARMENT. I DID A FEW TIME THE BUSINEES WITH THEM. THEY ARE EASY TO CONTACT AND EFFICIENCY TO AIM YOUR GOAL WHAT YOU WANT.
GREAT PRODUCT KELLY WAS EASY TO DEAL WITH WILL BE PURCHASE FROM HER AGIAN AND THE PRICE WAS GOOD FAST DELIVERY
You are safe and protected when purchasing under Alibaba, the supplier are very responsive, fast delivery and products are the exact of the product description. I happy and buying again more products.
I am so happy that I found this site. Now my small business dreams are a reality with the awesome, top-notch service offered here.
Great support from Alibaba and each step of the buy was really clear. I did not had any problems i will buy again.
VERY GOOD SUPPLIERS AND EXACT TIME SUPPLY AND DELIVERY AND QUOTATION VERY VERY SOON
SO GOOD TO PURCHASE USUALLY FROM THEM
I love this company. The service is really good, very professional and the quality of the lashes are great. Is the second time that I ordered my lashes for my own brand and I love them. Shipping is really fast too, more faster than I was expected. Thank you!
Sound quality is very smooth and even and the wide pickup area because of the large Diaphragm its great i had a singer who's volume level was all over the place because they moved with this microphone i dont have to adjust every 2 seconds. This is the second set of this microphones i have purchased for my application they are fantastic.
Alibaba.com is a very fluid sourcing service. The protections built into this platform gives buyers peace of mind.
I like their professional service and warm communication, the quality of the goods is also very good, highly recommended.
I have completed a book printing transaction through this site and have no hesitation in recommending it. It gives you a secure and speedy access to many suppliers and built- in trade assurances. A great experience.
Never needed to look for products else where. Alibaba & Ali Express has it all. Lots to offer with great contact replies and follow up. Shopping / Buying is a breeze.
Me gusto que el pago fue rápido a través de alibaba, en mi primera importación me fue muy bien. Gracias
Easy to communicate, friendly customer service agent, product arrived on time and in excellent condition. Will try them again!
Commercial contact was enthusiastic, and we made a good deal, by correct planned delay and price.
But the technical team was not able to produce it in the delay, far away, adding 9 weeks to the initial 6 weeks confirmed. And commercial contact didn't give any visibility for a new schedule during all this lag.
Excellent site to buy from some suppliers are a little slow but overall a great site, transactions are easy and easy to keep track of,
I was satisfied.
All coordinators were friendly and communicated well.
The product also arrived in a short time. I'm satisfied.
It's really easy to connect with them and very very helpful to the client. The contact person was really friendly. I liked their style
This company is a sham!
Three weeks I have tried getting my money back as I have not received my product despite being over 6 weeks late. Spoke with the company who told me they had never shipped my order and had no intention too. I was told to ask for a refund which lead to several separate emails with no outcome as alibaba have no returns policy. I have lost out of over £200. This company is a scam DO NOT GIVR THEM YOUR MONEY YOU WILL NOT RECIEVE YOUR GOODS AND YOU WILL NOT GET YOUR MONEY BACK
Excellent products and reasonable price
1. Professional manufactured to match
2. Formulated for use on a wide variety of media.
3. Wide color gamut and better printing performance;
3. Excellent adhesion, Strong outdoor durability;
4. Environmental friendly formula with low odor
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

