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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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Bulgaria
7 reviews
0 helpful votes
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I ordered for the first time from this wonderful store and was very pleased. Service at the highest level.

Date of experience: April 16, 2024
Belgium
1 review
0 helpful votes
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Great service
April 16, 2024

The samples arrived in a very good condition, the quality of products are amazing and Frank its a ver good seller, its very kind and helpfull. I really hope that we can do business partnership on future! Thanks

Date of experience: April 15, 2024
Spain
1 review
0 helpful votes
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The best platform for business
April 16, 2024

Great platform for international purchases, very safe and efficient. 100 recommended, contact with suppliers very fast and direct. It is the best platform for international purchases that exists.

Date of experience: April 15, 2024
Spain
1 review
0 helpful votes
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Excelente plataforma
April 16, 2024

Todo ha sido fácil, cómodo y muy profesional. La atención ha sido excelente, el proveedor cumplió el plazo acordado. Recomendable 100%

Date of experience: April 15, 2024
Armenia
4 reviews
3 helpful votes
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Very pleased
April 16, 2024

Have been using Alibaba for several years now and I can confidently say that it is one of the best online marketplaces for finding suppliers and manufacturers. The site offers a huge selection of products at affordable prices, as well as extensive opportunities for searching and comparing products.

Date of experience: April 15, 2024
Bangladesh
1 review
0 helpful votes
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Great source for seller and buyer
April 15, 2024

Thank you jack ma for making this kind of e-commerce platform. Alibaba makes a secure business channel to do business worldwide

Date of experience: April 15, 2024
Lithuania
1 review
0 helpful votes
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норм
April 14, 2024

Часто пользуюсь, все нравиться. Товар приходит всегда в тличной упаковке. буду продолжать пользоваться

Date of experience: April 12, 2024
Germany
1 review
1 helpful vote
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Very great Supplier!
April 11, 2024
Updated review

Very great Products, very good Support! Everything went well, Products took to arrive at Germany about 8 Weeks, little long, but its ok.
Review of the case: https://www.youtube.com/watch?v=u1kgrsrb76g

+4
Date of experience: April 9, 2024

Great Suppliers!
February 18, 2023
Previous review

Have ordered 16x LF280K Battery from Shenzhen Basen Technology Co., Ltd., everything fine, all went well!

Date of experience: February 16, 2023
Bulgaria
4 reviews
0 helpful votes
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I really like this store, I always order here, and the whole family is hooked! If there were more than 5 stars, I would give it

Date of experience: April 8, 2024
CD
1 review
1 helpful vote
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Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now

Date of experience: April 8, 2024
Costa Rica
1 review
0 helpful votes
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Excelente plataforma de compras y servicio, muy buena comunicación y atención. Pago fácil y rápido. La recomiendo.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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The experience is amazing. First time ordering from Alibaba as I am trying to open my online store. And everything i legit with great quality. All the supplier keep a very good communication so far. I am very happy with the experience.

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Date of experience: April 5, 2024
California
2 reviews
0 helpful votes
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Great People's
April 6, 2024
Updated review

Very good customer service shipping everything is great about them always use them for my job shipping

Date of experience: April 5, 2024

Love doing business with them
April 3, 2023
Previous review

Shipping fast very good best droppshiping fast on fulfillment customer service great ccccccccccccccc

Date of experience: April 2, 2023
New York
1 review
0 helpful votes
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I placed many orders on AliBaba for clients of mine, and Ali Baba kept on denying perfectly legit cards for " security purposes." Im currently talking with customer service for several days already and it seems like I won't be able to complete my orders at all.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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The site is full of FAKE sellers. They take the money and Alibaba customer service just asks you to wait and wait.
The seller swears at you but that is ALL good. Alibaba doesn't even look at the evidence that what the seller has provided is a Fake.

Date of experience: April 4, 2024
California
2 reviews
4 helpful votes
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Very happy with all of my experiences on Alibaba, all of the companies I have worked with have been exceedingly helpful and the products are always good quality.

Date of experience: April 2, 2024
Italy
1 review
0 helpful votes
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The product arrived on time. The product is of good quality. Each item is in a nice separate package.

Date of experience: April 1, 2024
Austria
1 review
0 helpful votes
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Simple perfect!
April 1, 2024

It arrived a week early. Thoroughly and securely packed. This is a great product. Not warm even after 12 hours of operation. The UV/IR cannot be switched off, which I don't like, but the product is of excellent quality. Highly recommended

Date of experience: March 30, 2024
Sweden
1 review
0 helpful votes
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Your company is more converned with quality than with quantity. Good supplier, good supplier on conveyor belts

Date of experience: March 30, 2024
France
1 review
0 helpful votes
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Perfect
March 30, 2024

I live in France. I am happy to have worked with Estella. She is competent, fair, professional, efficient, respectful and trustworthy.
I was very afraid of ordering from China and having a problem with transport. Estella convinced me and I don't regret it.
She took care of everything, including customs clearance in France and payment of all taxes (and even payment of French VAT).
I had no problems, no steps to take, everything went smoothly.
When I order from China again, Estella will always be my freight order, as I now have great confidence in her based on my experience.
Thank you for your attentiveness, your help and your availability. You are a fair person and I would recommend you to anyone I know. See you soon

Date of experience: March 29, 2024

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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