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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I ordered for the first time from this wonderful store and was very pleased. Service at the highest level.
The samples arrived in a very good condition, the quality of products are amazing and Frank its a ver good seller, its very kind and helpfull. I really hope that we can do business partnership on future! Thanks
Great platform for international purchases, very safe and efficient. 100 recommended, contact with suppliers very fast and direct. It is the best platform for international purchases that exists.
Todo ha sido fácil, cómodo y muy profesional. La atención ha sido excelente, el proveedor cumplió el plazo acordado. Recomendable 100%
Have been using Alibaba for several years now and I can confidently say that it is one of the best online marketplaces for finding suppliers and manufacturers. The site offers a huge selection of products at affordable prices, as well as extensive opportunities for searching and comparing products.
Thank you jack ma for making this kind of e-commerce platform. Alibaba makes a secure business channel to do business worldwide
Very great Products, very good Support! Everything went well, Products took to arrive at Germany about 8 Weeks, little long, but its ok.
Review of the case: https://www.youtube.com/watch?v=u1kgrsrb76g
Have ordered 16x LF280K Battery from Shenzhen Basen Technology Co., Ltd., everything fine, all went well!
I really like this store, I always order here, and the whole family is hooked! If there were more than 5 stars, I would give it
Alibaba, from my point of view, is the best platform in this world which is helping users to start an e-commerce business. The system of payment is really safe, and in case of issues, you'll get the best assistance and your case will be resolve in the good way. I have already recommended this website in my country to more than 1000 people. Alibaba is my best and only platform I'm using for my own business. I met good persons with whom I'm collaborating for more than 5 yeas now
Excelente plataforma de compras y servicio, muy buena comunicación y atención. Pago fácil y rápido. La recomiendo.
The experience is amazing. First time ordering from Alibaba as I am trying to open my online store. And everything i legit with great quality. All the supplier keep a very good communication so far. I am very happy with the experience.
Very good customer service shipping everything is great about them always use them for my job shipping
Shipping fast very good best droppshiping fast on fulfillment customer service great ccccccccccccccc
I placed many orders on AliBaba for clients of mine, and Ali Baba kept on denying perfectly legit cards for " security purposes." Im currently talking with customer service for several days already and it seems like I won't be able to complete my orders at all.
The site is full of FAKE sellers. They take the money and Alibaba customer service just asks you to wait and wait.
The seller swears at you but that is ALL good. Alibaba doesn't even look at the evidence that what the seller has provided is a Fake.
Very happy with all of my experiences on Alibaba, all of the companies I have worked with have been exceedingly helpful and the products are always good quality.
The product arrived on time. The product is of good quality. Each item is in a nice separate package.
It arrived a week early. Thoroughly and securely packed. This is a great product. Not warm even after 12 hours of operation. The UV/IR cannot be switched off, which I don't like, but the product is of excellent quality. Highly recommended
Your company is more converned with quality than with quantity. Good supplier, good supplier on conveyor belts
I live in France. I am happy to have worked with Estella. She is competent, fair, professional, efficient, respectful and trustworthy.
I was very afraid of ordering from China and having a problem with transport. Estella convinced me and I don't regret it.
She took care of everything, including customs clearance in France and payment of all taxes (and even payment of French VAT).
I had no problems, no steps to take, everything went smoothly.
When I order from China again, Estella will always be my freight order, as I now have great confidence in her based on my experience.
Thank you for your attentiveness, your help and your availability. You are a fair person and I would recommend you to anyone I know. See you soon
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

