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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, great experience and rental car. Alamo ranks 10th among Car Rental sites.
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Quick drop off and pick up. I got to choose from several vehicles of the type I reserved. Good experience!
The entire rental process was quick and easy. I received a rental vehicle very timely. The staff was friendly and knowledgeable.
Thank you for sharing your positive experience, Brenda. We're glad to hear that the rental process was quick and easy, and that our team made a great impression. - Lisa
Nice experience. Check-in/Check-out etc. Got a nice car after switch. First time they gave me a wrong car. Later replaced with Wrangler.
Thank you for sharing your experience, Manu. We're glad to hear you enjoyed the check-in and check-out process and that we could provide you with the right car. We appreciate your feedback. - Lisa
Quick service at both pick up and drop off. Friendly helpful staff showed appreciation to me as a customer. No issues with the car. Alamo is my preferred rental company. They are reasonably priced and provide excellent service.
Thank you, Carol, for your kind words. We're glad to hear you had a quick and pleasant experience with our team. Your preference means a lot to us, and we look forward to seeing you again. - Lisa
Fast and easy experience. New cars that are in a good condition.
Thank you, Arthur, for your positive feedback. We're glad to hear you had a fast and easy experience. - Lisa
I just explained it, I am not writing it all again. See IT is stupid. What idiots concoct this stuff. And managers don't catch it? And my e-mail better stay private or what 3rd party are you going to give it to? I like the Lightning McQueen name better. 😉
Thank you for your review, Connie. If we can be of any assistance, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Seamless experience. Staff showed consideration and patience after having a stressful travel day.
Thank you for your kind words, Nikky. We're glad to hear that our staff could help make your experience smoother after a challenging travel day. We hope to see you again. - Lisa
Easy check in value explained well
Friendly cust.service
Thank you for your positive feedback, Rodney. We're glad to hear you had an easy experience and appreciated our customer service. - Lisa
Excellent service and the unit rented was perfect for our family of 8!
Thank you for your feedback, Lourdes. We're thrilled to hear that you had a great experience and found the perfect vehicle. - Lisa
Stress free. Great customer service. Wonderful transaction
Thank you for your kind words, Sarah. We're glad to hear you had a stress-free experience and appreciated our customer service. - Lisa
It was easy and friendly. No hassle no longer lines
Thank you for your kind words, Juliet. We're glad to hear you had an easy and friendly experience. - Lisa
The car screen said "engine malfunction". Although we were spending $200 per day, the phone operators said we need to take two hours to Uber to the airport for a replacement. We were told twice that supervisors would call us back, but they never did. Although they said they would, they never told the airport staff we were coming so they had no replacement cars. The airport staff was great and worked it out. I would avoid Alamo in the future!
Hi Ken, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very easy process to retrieve and drop off car! There were no hidden fees, what I was quoted was what I paid! Will definitely choose Alamo again!
Thank you for your feedback, Amber. We’re glad to hear that you had a smooth experience with us and appreciated the transparency in rates. We look forward to welcoming you back. - Lisa
Good service! Quick and convenience! I will definitely go again.
Thank you for your positive feedback, Michael. We're glad to hear you had a quick and convenient experience. Looking forward to seeing you again. - Lisa
Ease and convenience at airport for rental and return
Thank you for your positive feedback, Janice. We're glad to hear that you found the rental and return process easy and convenient. Your experience is important to us. - Lisa
Dixie was absolutely amazing to work with! She showed incredible patience in helping me find the perfect SUV for a road trip with my elderly mother. Her positive attitude, friendly demeanor, and keen attention to detail exemplified a level of customer service that's rare to find these days. Thanks to Dixie, Alamo has earned my business for all future rentals!
Thank you, Yolanda, for your wonderful feedback. We're thrilled to hear that Dixie made your experience memorable and helped you find the perfect vehicle for your trip. We look forward to welcoming you back for your future rentals. - Lisa
Great Service,
Nice new vehicle!
Very friendly and attentive in all circumstances.
Will definitely use Alamo again.
Thank you for your kind words, Cynthia. We're thrilled to hear you enjoyed our service and the vehicle. We look forward to welcoming you back. - Lisa
Even at 5am in the morning the crew working the counter was fantastic and the entire experience helped offset my terrible airport experience that left me stranded in JFK overnight.
Thank you for your kind words, Laura. We're glad to hear our team made a positive impact on your experience. We hope to see you again. - Lisa
Great experience. Friendly people, great car, simple and straight forward experience
Thank you for your positive feedback, Carlos. We're glad to hear you had a great experience with our team and enjoyed the car. Your satisfaction means a lot to us. - Lisa
Everything went smooth and the staff was professional and courteous.
Thank you for your kind words, Gary. We're glad to hear you had a smooth experience and appreciated our team's professionalism. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Melissa. We're glad to hear that you had a quick experience, and that you appreciated the vehicle selection. We hope to see you again. - Lisa