AirbnbReviews 2,101

I opened my Air Bnb account because everybody prefer to reserve now vacation through this Web Site, I noticed that they charged a lot in cleaning fees and another fees but I thought maybe is convenient for big families so I was booking my vacations in regular hotels. Finally, on May 2021 I decided to book in Air Bnb my vacation to Puerto Peñasco, Sonora Mexico (Rocky Point) on July with the host Igor in The Mayan Palace Puerto Peñasco, I noticed in some reviews that they are remodeling the pools and the host didn't knew nothing but they are giving access to the Pools in the hotel next door. 3 days before my trip the host wrote me to asked me my email to send me all the information about my reservation and next day; 2 days before my trip he wrote with the bad news that the resort lost my reservation and they didn't have the information and he canceled the reservation. Two days before my trip with my two little girls excited to go to the beach! Are you kidding me? I will never use Air Bnb for my trips never again, a close friend traveled to Europe and when she arrived there, they did something similar she didn't have a reservation, they canceled. Horrible service and what a way to ruin people's vacation. Is not worth it to pay extra fees for a terrible service, so disappointed.

Air BnB
Yesterday, Air BnB banned me for life for no reason. I had 2 trips planned and within seconds they refunded my money. They would give no reason except I associate with someone who is not allowed to use Air BnB. They would not give me the name or allow me to state my case. At this point I believe they banned me because I am a Woman, I am single, and they are discriminating against me without any cause. Every day they state they do not discriminate. They do! Even if you have done nothing wrong, they will kick you off their platform. Is it because I am white? Is it because I am a Woman? Is it Political? Is it because I am single? I have the best reviews ever and they terminated me for no cause. They refuse to speak with me or even allow me to know what is wrong. Be VERY CAREFUL! Do NOT ALLOW AIR BNB TO KNOW WHO YOU ASSOCIATE WITH! You too can be kicked off of their platform at any time!
For Years and Years, I have used Air BnB. If you know me you also know that when I travel I love to get a place where I can cook and have extra room. I love to take my sewing and crafts. I usually have someone with me and I love being with people. I have never had a bad review or a problem. Owners are always happy when I return. SO BYE AIR BNB! YOU DO NOT PRACTICE WHAT YOU PREACH!

I have been hosting with Airbnb for many years, and over the years as Airbnb has grown it has stripped away property owners' ability to set their own rate structures, collect deposits, and set cancellation policies, etc. It has essentially come down to their way or the highway. The cozy home-town partnership feeling is gone. My recent frustration is 3 tiered. 1. I rent my vacation property by room, not per person. Setting rates per person frustrates my guests, diminishes my profits, and confuses the process. 2. Not being able to control damage deposits allows Airbnb to take months to reimburse for damage to homeowner's property. I have now been waiting 4 months to get $90 back for damaged towels. $90 is not a lot of money, but chasing $90 has become very expensive in terms of my time and resources. I think Airbnb holds these funds intentionally to maximize the interest they earn on holding reimbursement requests for as long as possible. How can anyone, other than hosts that run enterprises with staff keep up with this for so long? 3. Finally, it has become almost impossible to actually speak with anyone that can actually offer assistance and solutions, rather than just coined apologies and promised escalations that lead nowhere. My heart is broken because what started out as a very close synergistic business relationship, has turned into a one-sided relationship, with me as the silent partner. I do not see how I can continue with Airbnb. I lose all the way around. Unfortunately, it will probably take a lawsuit to get Airbnb's attention, because my little voice means nothing to them.

Stayed in my 1st airbnb 1st couple days were fine then would begin to see roaches bed bugs floors were dirty

This site is a nightmare. They led us to a dirty insecure home and didn't help when we asked for help. Don't ruin your vocation by booking with them.

I'm not sure why or how but there's WAY too many positive reviews on Airbnb's web site. All of the places I stayed at in the last 12 months have had many reviews and they were mostly all good. In fact a bit too good, as if they were made up. These places had ratings of 4.6 to 5 stars, (you can't get better than 5 stars). However, NONE of them were even close to 5 stars. I would rate them between 2 and 3.8 stars. It seems to me that people are afraid to post anything offensive for fear of hurting someone else's feelings. This is why at least one of my hosts pretended to be a nice couple that was renting their vacation home when they weren't there but with a little online research I discovered that they were just agents at a big property management company. They even had pictures of themselves in the home. So, it's either good reviews or no reviews, because we live in the softest country in the world. This really just hurts the whole industry in the end. I know I will no longer use Airbnb and I know a lot of people that feel the same. I've never had this problem with the other sites I used.

This place I booked in Lancaster PA turned out to be in a terrible section of town. The side walk was filthy and full of graffiti. There were people arguing and swearing out front and there was no place to park on the street except a long distance away. I am partially disabled and there is no way I could lug all my stuff that far. The guy living at 525, the address they specified, didn't even know anything about the place I was supposed to stay at. I went through this narrow gate with no sign to find the building. When I finally found what I thought was the right building I couldn't figure out the lock even with the combo they gave me. I didn't dare to leave my car on the street for any length of time with all the creepy people roaming around and cars going by screeching their tires and sound systems blaring. I called the number they gave me but no one answered. I was fighting a squall that came up suddenly as I was leaving the city and I couldn't answer the phone. A tree came down blocking traffic. I eventually picked up the feeble message they left on my voice mail but I was already nearly out of this awful place. I had to get a hotel for the night. I asked for only fifty percent of the money back considering my own stupidity for dealing with these people. Now they are claiming I never showed up. What a despicable bunch. I'll never do Airb&b again.

After reading review after review of AirBB extorting people during the pandemic, I shouldn't be surprised that they unethically kept my money. I just wish I had read these reviewers sooner. I booked the wrong night for a house, and realized it in less than 20 minutes. I immediately notified the host and AirBB and they would only issue a partial refund. I ended up paying over $600 for clicking the wrong button. Pretty expensive mistake.

For the rest of my life, I will tell people about my experience and warn people against using AirBB.

We reserved a place on Airbnb in Smithfield, Dublin, Ireland as our daughter and Irish fiancé live there. We made the reservation when the government allowed non-essential travel. The Irish government then "adjusted" the date, which eliminated our ability to get into the country. When I contact the host, Liam, about re-reserving with the funds already paid (over $2800) for dates when tourism opens, which would be announced July 5, he told me I had 24 hours to say if we wanted new dates. How is that possible when we did not yet know what the government guidelines would be. We heard his sob-story about the pandemic and his money woes. We all have them, meanwhile, I haven't seen my daughter in a year, both her grandparents passed away and through no fault of our own, we have lost nearly $2000 because of Airbnb heartless policy and a completely unfeeling and cold host. You have forever lost a customer, its no wonder your reputation has suffered recently. Remember, no matter how big you get, it is still the little persons shoulders you are standing on.

Buyer Beware. Even though their site states that they will refund if the host cancels, this is not true. We had rented a home May 2020 to use for a rehearsal dinner and Sunday wedding brunch. Had to cancel due to COVID. Then booked for Sept 2020 and Sept 2021. Used cash for one, credit (from prior cancellation) for the other. Home owner sold home so Airbnb cancelled on us for the Sept 2021 date. Now they refuse to reimburse the $3000. They will only provide credit. Also, absolutely no additional credit provided for the inconvenience of having to find a new venue on short notice. I do NOT want credit. I want reimbursement. Will not use Airbnb ever again.

I contacted both hosts through the app to request a refund as I didn't stay at either place, one due to misinformation & one by mistake. Both refused my request. Due to this I am out of over $552.94 for issues that should have been resolved quickly. I've contacted Airbnb over 25+ times regarding this matter & I'm constantly advised that the matter is with the resolutions department level 2 and my case manager (Schaun D.) will contact me within 48 hours – which never happen two months later.
This is unacceptable as there is no accountability with their managers/resolutions department & Reps are LYING to customers!

My family and I rented through a super host on Airbnb, Adam. He is in the Washington DC area. We paid him half down 6 months in advance and we were in the stages of planning our trip when I received a message from Airbnb saying "your trip has been cancelled you will receive a refund within 15 days" about 5 weeks prior to the departure date. I reached out to super host Adam, and never got a response from him. I reached out to Airbnb because we had plans but no place to stay when we were there. I would hear back from them every 24 hours or so. They offered to help us find a new place but by the time we heard back from them I had already found a new place; Further away from where we wanted to be but at least a place to stay. Airbnb responded by saying "looks like you found a place"……. Ummm not without a lot of stress and frustration but yes I did. I then asked to be able to review super host Adam and was told I can only review if I actually stay in his place…. Which means I can't warn people of my experience with him. So here I am attempting to review Airbnb and super host Adam so other don't find themselves in our situation.

Our entire family (6 ppl) coordinated vacation time for when the COVID restrictions were anticipated to be relaxed in BC, Canada, and found a lovely lakefront cottage in Kelowna to celebrate my aunt's 50th birthday this year. ~30 degrees celsius in Kelowna is not uncommon. About a week before our check-in, weather reports consistently began warning of 40+ heat during the week of our stay.
36 hours before we were due to check-in, our hosts contacted us that the AC blew out. We have a senior with us as well. While we understand of course that the AC breaking down was not the host's direct fault, we werevery disappointed that it was not serviced earlier/prepared for the heat. Neither the host nor AirBnb offered us any solutions
I was on the phone with Air Bnb for two hours, got hung up on once, and never was called back.We want to stay in another lakefront property--we booked this in January, all of our party specifically arranged our summer work vacations for this trip. We found other lakefront properties, but because the prices per night are so much more expensive ($900-$1200 per night), we have repeatedly requested that Air BnB/hosts pay the difference we had paid due to this massive inconvenience to us. I have been an Air BnB user for 3+ years now, but will definitely be reconsidering it in the future (ie. Using more of VRBO) based on this experience.

This modest room was falsely advertised as sleeping 2-3 people
They meant 1 single bed and two single camp beds, so that there was no reading light for the second bed, and no night table. Plenty of room for a double bed, but there wasn't one….
The coffee machine didn't work either because it was plugged into a dead outlet; no kettle for tea either….
Very clean and hostess very nice, just not for a couple and not totally equipped.

I had emergency surgery the night before my reservation however the rental company and Airbnb refused me a refund. What a sick and heartless company.

DO NOT Book this Airbnb. The host is a liar and will give you a negative review even if you clean the airbnb, fold the blankets and wash all of the dishes, AND take out the last person's garbage? I am so appalled by my experience at this airbnb. The host is in utter delusion to unsee all the things the guests have done but rather lie and make false claims and accusations. First of all, he wrote on my review that he thinks we did not bring bedsheets as his bedsheets seem dirty. We had an infant and diabetes patient with us, it is covid so why the hell would he make this assumption? When I asked why is he lying? He said he only "ASSUMES" this on my profile? What gives him the right to make an assumption. Quite honestly, he only ASSUMES this is because my mom wore a scarf and so he THINKS we are dirty people. HE is a LIAR and BEWARE. HIS COTTAGE RUNS SEWAGE WATER IN HIS PIPES. Which is hazardous, I regret I gave him a positive review regardless of this, we went out and bought our bottle water to even brush our teeth. He does not disclose this in the details. I have had always positive reviews as my family goes out of their way to clean the cottages so to be accused of this in a dated 2 star cottage it is horrible and disgusting. IF it wasn't for location and our positive mindset I would not give it even 1 star. HORRIBLE. LIAR and FALSELY ACCUSING. On top AIrbnb decided they will not take down the review and sides with the racist liar host even though I proved he claims he only assummed this about us.

I dont know if anyone uses airbnb but they are probably the worst company I have ever dealt with in my life. I have been dealing with an issue for 2 weeks now and i can't even get a supervisor. I got one on the app and then he disappeared. Said he would call in 10 min and it's been 40 now. On hold yet again to speak to someone and I won't be getting off the phone until this is resolved. This has been such a nightmare I will never rent from this pos company again. Wait time said 15 min been waiting 40. Never again. This company doesn't even screen the places that they allow people to rent. I was being sub leased and forced out 2 weeks early and they won't even help me get my money back. It clearly isn't my fault they allow illegal things to go through their company.

I have used Airbnb numerous times with no problem until a few weeks ago with a trip to Cleveland. We rented a condo in downtown for 4 adults and one child. After numerous attempts to get ahold of the host to get check in instructions I called Airbnb customer service. I spoke initially to a rep who was going to look into and get back to me. Called a second time and was told the same thing. Called a third time again no one called me back. Finally on the fourth time I was told they couldn't get ahold of the host and would have to cancel but they would help me rebook. They found a property which was $400 more for the weekend and assured me two times on a recorded line that I wouldn't have to pay the difference that they would use a coupon. So I went ahead and booked it. After returning home I was told they could only give me a $52 refund. I told them I was promised twice by their rep on a recorded line I would be credited the $400 difference and they just said sorry do you want the $52. Needless to say I will not be using them anymore. If you don't have problems it's great but beware if you do and have to deal with customer service don't believe a word they say!

Am an owner i got cheated from Airbnb, i couldn't believe what they did, i got a reservation those days and i should get my payout for that, i found that they deduct two amounts from my payout without any clarification, any reason or any explanation, the amount they deducted its for a reservation made on end of 2018 and beginning of 2019 was canceled by Airbnb.
I tried several times to contact them without any response or any solution they deduct 427 € this is Contempt and theft from this site, unbelievable that Airbnb stealing money from owners payout...