AirbnbReviews 2,101

I'll give it three stars only because when I booked apartments earlier here, everything was fine. But this time I've booked a place I liked, paid for it, then it was canceled for no reason. And no one has yet returned me my money!

First, the power went out three times from the storm. Then, the shower had no water pressure and you COULD NOT find a good water temperature to save your life. It was either hot as hell or ice cold. Then I was blow drying my hair and the breaker went out for the bathroom light, the master bedrooms light and fan (and closet), the secondary rooms light (but not the fan?). We couldn't find the breaker so we texted the host about it and she said she would tell maintenance about it. We went to the rusty krab and the mall before coming home at 11PM to still having no power and it went out around 12PM. So overnight no power in those rooms (can't take a shower in the dark). Next day we asked them before we left if they could send someone because no one came to fix it yesterday and they said the same thing as before. So we go to the water park and we left around 11AM and didn't get home till 5-5:30PM and still had no power in those rooms. I had to go out to eat with wet hair and smelled like chlorine because I can't take a $#*!ty shower in the dark. The maintenance guy came right before we left for the restaurant and didn't come back for like 30mins or longer so we left to go eat and the other person with us came back to the apartment and the guy was waiting on her, so I don't know how long he was waiting on her to get back. He got it fixed before she came to get us at 11 at night, but he fixed it before 11 of course. I would not recommend this host or any stays that they have, especially if they can't get someone to come flip a breaker in less than a day if it happened so early in the day.

I have been having problems with my current reservation. July 8. As soon as I moved in 3 days problems with Tv. Then July 20,22 turned off the water no air conditioning had to leave my condo. Then July 25 ceiling leaking still not repaired the hole in the bathroom I can hear people upstairs while I'm in the bathroom. Told Airbnb. I'm in an unsafe place with no privacy they don't care ignore me. Jerking me around by sending places that are too expensive 3000-5000 dollars. Then send me places that don't have elevators when I told them I needed an elevator because I have a cart I travel with. Don't contact me when they say they will. I'm in an unsafe place concerned for my safety they don't care. Won't give e me my money as I have to book another place. I want to book it not with Airbnb. Don't contact me so they withdrew my money when they knew I was looking for another place. So disgusting. There not helping me because I'm being set up by the police to look like a crackhead / drug dealer.

We found bed bugs during our AirBnB stay and contacted customer service. The representative was less then helpful when we said we wanted to be put in other accomodations. We needed a pet friendly place to go after finding the bugs and we were told that wasn't possible and the were only going to refund ONE of our nights and WE would have to find other accomodations. After explaining 4 times that this is not our problem because we are using the AirBnB platform, the customer service rep refused to transfer us to someone who can help and again told is it was up to us to find pet friendly accomodations and to submit a refund request. His response Everytime was " I'm sorry sir, that is not possible". It was the worst customer service experience. There was zero effort put into helping us and we felt alone to deal with an issue that should be on them to assist us with.

A WARNING for anyone booking through Airbnb … I have used Airbnb many times, in many countries for several years without significant issues.

However I have just had an experience that you should be aware of when dealing with this company. If your Host cancels your home (the one you made months in advance) two weeks before your trip, Airbnb will refund your money. Then, when you discover there is no similar place to stay at a comparable price … well, tough luck.

The cancellation by our host in Boston has resulted in nearly a $1000 increase in expenses for housing at a place that is not nearly what we wanted or as nice as what we had reserved.

The customer service agent simply kept repeating from his script that he "understood my frustration but there was nothing more he could do" than refund my original payment. It isn't like he didn't know what my rebooking cost as I rebooked through Airbnb.

I asked to simply not have additional costs as a result of their host canceling and he just kept repeating his scripted language. This is definitely something to be aware of when booking reservations as it would not happen at a hotel or bed and breakfast. I do not know if VRBO has similar policies but is seems to me to be a horrible way to run a business!

Always under review... for a simple and clear case---you put deposit 4 months before check-in but host is out of contact and cancelled your reservation. What customer right do you expect as a guest in the relationship with Airbnb?

I BOOK a house reservation on April 18,2021 pay down $647.98 and the first week in June I sent the houst Tatiana and Francisco a message asking when I need to pay the balance and she responded that Airbnb is going to send me a email message letting me know when I need to pay the balance of $647.98
Wish they never did and Cancelled my reservation on June 29,2021 without advising me. Just to rent the house to someone else who was paying much more money. And that's s huge scam offering me a $24.00 refund. After steeling most of the money me and my friends put down. After several phone calls to the Airbnb office they sent me a link to file a dispute. But until now I haven't received a response. My Attorneys is top of the line in Virginia and they are going to fight for my rights. I am a 66 Yrs Old Senior citizen and they are trying to bully me and my friends. I am very upset because I had to cancel my flight to Arecibo Puerto Rico. I will never again BOOK with this company I also will not recommend to friend's & family
BE AWARE OF THIS SCAMMERS WEBSITE AIRBNB

Whenever I travel I always use this site! Each time I can find here great apartment at a reasonable price. Yes, the service is not perfect and has it's breaches but still I have never had a bad experience with them.

My resort room got broken into and I ended up in the hospital over it. They have failed to help their customer. I have emailed the CEO numerous times and they are bending and breaking the law by lying to their customer. I proved it numerous times and need immediate compensation.

Airbnb will cancel you last minute.
I confirmed and paid for an extra-large place near Disneyland 6 weeks in advanced. With less than 48 hours of the trip, the host cancels on me so they could resell it for a higher rate. Been a week and no refund.
Airbnb operator says they can't do anything for me and then LIED that they will have a supervisor call me within 24-28 hours.
Airbnb doesn't even allow me to leave a negative review for the host since the reservation was cancelled.
I wonder how many others they have done this to.
What confidence can anyone have when planning a family vacation if Airbnb and it's hosts can pull things like this.
You have been warned. First and last time I will ever use Airbnb.

Would give 0 stars if I could

Absolute s**t show, they took money for a room that never existed, taking days to provide refund, ignorant customer service facebook team, beem waiting for a 'support ambassador' whatever one of those mythical creatures is for around 72 hours ruined a potential weekend away. Will not be back under any circumstances. Trying to now borrow money to go away due to your ridiculous policies and procedures and ignorant staff. I genuinely with all of my heart hope they go bust. Not really the initial impression you want to be giving new customers I wouldn't have thought... but here we are. S***te 0/100 review.

My kids and grandchildren were here from CA. Because I line in a small condo an AirB&B was a good idea. This house was larger than it looks. The MBR had a sitting area in it and the second BR had a double and 2 twins with more than enough room to get around in it. The home is very well decorated and was very clean. Kitchen has been recently remodeled and is well provisioned. Great place to stay in this area. I will use Michelles Oyster House again.

This is possibly the worst decision you can make. Good luck, you will need it with the appalling customer service and safety. Stay away from Airbnb. They are wrong on soamy levels I don't know where to begin to be honest. Extremely bad company

Carefully, you are planning something and for a week suddenly... the owner cannot provide the accomodation. One has repairs, the other does not know how to use the calendar. And a week before you moving especially in the summer, prices are completely different. You will be offered compensation - 10% of the total cost of the reservation, but the prices for booking somewhat 50% or more. And according to the rules of the service, you only deserve a discount if the owner cancels the reservation in less than 48 hours...

We, a newly retired, clean, and classic couple with no children and no pets, recently paid 6K for staying in an unit, 333 Ski Way, Incline Village, Lake Tahoe, Nevada for a month. We were the first time user of Airbnb, followed all the rules, kept the unit safe and clean all the time, but found the unit was very dirty. The following was a small part of the photos showing how dirty the unit was when we arrived. The Airbnb says the host would be Deni, but Deni never showed us. Co-Host Robin was the one contacted us. She wanted us to use her personal email and phone numbers and we did, but found she was very bullish and ridiculously rude, she was disrespectful to guests. When the oven did not work, she did not come to look but asked us to test every button of the oven and report her the detailed response from each button, wasting us a lot of time and food. After our stay, we posted a complaint against the host Robin's bothering, harassing, wasting our time, dirty utensils and cabinets, broken ovens, etc. Airbnb then removed our review and deprived our freedom of speech, saying our review was not suggestive. Airbnb never gives us a 2nd chance or any other chance to post what they wanted "suggestive review" or any thing we want to say. Robin then stated in the email to us, "the case is closed" indicating it's useless for us to say anything or give any comments. We then realized no wonder Robin is so rude, bullish and disrespect to guests, because Airbnb supports her behavior. However, the more Airbnb deprives our freedom of speech, the more chances we are looking for to tell the big public the truth.

After out comments being banned by Airbnb, we came to several 3rd party's public websites of Airbnb Reviews, we saw many people had the same experience---once they complained, they were banned. So, we would like to suggest everyone who want to use Airbnb, please look at the 3rd party website for Airbnb Reviews before booking anything with Airbnb.

We rented a vacation property from Airbnb and paid 100% of the cost at least three months before it was due. One week before we were scheduled to leave for the beach, we received an auto cancellation from them because of an error with their billing department that did not recognize the split billing between our two families vacationing together. They have not offered any refund, they did not find us a place to stay, and their customer service is the absolute pits. We will never rent from them again

You have a convicted murderer running an AirBnB and I'm going to be calling all the law firms handling the sexual assault charges against AirBnB and giving them the identity of this person to demonstrate AirBnB isn't running background on its hosts. Then going to every financial news station from CNN to Fox, Fox Business, Yahoo and every Wallstreet message board and show to provide them with the identity of this person to tank your stock

Stay was July 3-7 2021 Oceanside CA. Listed as a "Entire Guest House" " you will have the whole house to yourself. " Property was actually 3 rooms attached to the main house... Air B & B does certainly not check the property before allowing them to host. All 3 of these rooms were loaded with ants. All over my make up, hair brush, bath tub. Towels shoes and some clothes. Near the coffee maker, Room with a closet/mini frig loaded with these same ants. We are not mainly interested in a refund, but would like for no one else to. End up here. Trying to get help from Air B & B is impossible. We would have gladly moved to hotel but nothing available due to Julu 4th Holiday.

Very bad experience as I host I have to deal with and I would not recommend to anyone who wants to fight with them to do a business with them.
Guest interest is more valuable than as a host after someone damage your place or dormant pay you for extra guests