AirbnbReviews 2,101

I am taking that after our experience in Dallas Texas this company is a scam. They have allowed people who RENT apartments to list them on their site. They do not own them, they rent them in apartment buildings that have a NO AIR BNB statement in their lease. So here you go...
We are reps out of the Dallas Market. We were going to be there for 2.5 weeks. We booked 1 month in advance. We show up that night, notice that there is no cooking supplies. We go to the grocery and buy food and cooking supplies since we will be there for 2.5 weeks. We get back and are unloading the groceries. I notice the fridge is warm. I mess with the temp and hope it gets cold. Morning comes and all our food is ruined. We message the person that we rented from. No response.

Oh and before we arrived she sent a note stating wifi was down but that someone would be coming to fix it. Now, back to the next day.

When we still get no response, we look back at a review that has been on there since after we booked, about 2 weeks before. Person was claiming that the fridge did not work and that the internet was down. They also commented how they found out that the people were being evicted. So, I call the office manager. Yes, they are being evicted for not paying rent and for leasing out the air bnb when they were not allowed to. This now makes sense as to why there is nothing, not even a trash can, in the apartment. I go back that night and start looking around. There is not even an internet box so the internet has been taken out. We lost all the fridge items we bought. The stove and oven didn't even work so we would have not been able to cook anyway. There was NO internet so we would have not been able to do any work. This was clearly a scam. This same person has 7 other places listed on AIR BNB and they have not been taken down. We provided a letter from the manager and pics etc. Now, get the best part.

We move out and into another place. Now we are being harassed by the person that had the first place that we stole a $200 decanter and towels. Oh and the best part, AIR BNB is siding with them and want us to pay this person. Ummmmm no! I guess that AIR BNB is supporting scammers now. What a sad company. Oh and let's stop and think for a min. There were not even trash cans in the place so why in the world would there be a decanter? Something to think about AIR BNB.

AIR BNB, you will probably remove this but don't worry, there are so many other places that I will be posting this

Customer service is absolute disgrace! I would not even give one star. No matter how seriously you follow the policy and guidelines in spite of having explain over and over the same thing, I have just been told I will not get any refund for my cancellation which was well within the the refund policy time limit! With all the rising costs and other challenges world is facing this experience has been one the worst experience. Do not book with them at any cost.
I feel sorry for some of the good hosts who have gone above and beyond to get their customers the best experience.

DO NOT USE THIS COMPANY THEY LIE AND STEAL AND DECIEVE, AND SO DO ALL THE HOSTS INVOLVED, THE FIRST PLACE I STAYED WAS UNDER CONSTRUCTION SO EVERY MORNING I WAS WOKEN TO BANGING AND SAWING, THE SECOND PLACE I WAS SCARED TO CHECK IN AS THERE WAS NO PICTURE OF THE FRONT AND IT WAS DESCRIBED AS BEAUTIFUL BUT IT WAS IN THE MIDDLE OF A BUSY MARKET STREET AND MY 14 YEAR OLD SON WAS SCARED TO STAY THERE SO I CANCELLED AND THEY WOULD NOT RETURN MY $1200. 00 THAT I PAID FOR 1 MONTH, THE PLACE I ENDED UP STAYING IN WAS ALSO DESCRIBED AS BEAUTIFUL BUT HAD NO WATER IT WAS ADVERTISED WITH A/C BUT IT WAS BROKEN AND HAD A SEWER SMELL THROUGHOUT THE HOUSE WHAT A WONDERFUL EXPERIENCE SO AIRBNB THEN LIES TO YOU AND DOESNT REFUND YOUR MONEY THE BIGGEST SCAM I EVER HAD TO DEAL WITH WHAT AN AWFUL EXPERIENCE LIKE IVE NEVER HAD TO DEAL WITH BEFORE

Within a week of my stay in West Palm Beach for my wedding I get a cancellation email stating that my account is being deactivated with the full refund when I've used Airbnb multiple times They canceled and deactivated my account due to my criminal background I've had Airbnb for more than 5 years and it's the first time ever hearing of it. Completely unprofessional when I've had the Airbnb scheduled and reserved for over half a year to be canceled exactly one week prior 2 hour wedding if I could give zero Stars I would and I will never ever use this app again

Airbnb has the worst customer service I've ever experienced. A week before our stay the host tried to double the cost of our stay when he was the one that created the booking. Customer service for Airbnb didn't even listen to our claim and ignored us for over a week and then didn't even listen to us and sided with the host when it was their error and refused to get us any kind of refund. They won't even communicate with us and it's a mess.

I was accepted into an 11 day artisan show in Toronto and immediately went online and booked "Lovely Studio Apartment With Lake Views" at 219 Fort York Boulevard, Toronto hosted by Liz and Sam for 12 days within walking distance of the site (which I NEED).
Now, a month later, I got a cancellation message, sending me into a panic, then a message from hosts Liz and Sam saying, "Hello there has been some administrative oversight. We didn't renew our short term rental license so Airbnb cancelled our reservations however, we just renew it now so we're working with airbnb to get listing back up. They will fix this within 72hrs. I've blocked those dates on the calendar for you so no need to worry. I will message you once the issue is resolved and you can rebook."
I was relieved. BUT two days later, I get another message saying, "I'm so sorry we're no longer able to host you. Unfortunately there has been some issues renewing our short term rental license (required in Toronto). Airbnb will provide you with a full refund."
The refund is a mute point! I now can't find a place within walking distance as I am just one of about 600 exhibitors who have booked accomodations! And to top it off, the refund is taking 5 to 8 days so I can't even book yet as I don't have a few thousand extra dollars to book until my refund arrives.
This was my first experience with Airbnb and it will be my last.
Do NOT book "Lovely Studio Apartment With Lake Views" at 219 Fort York Boulevard, Toronto hosted by Liz and Sam.

Airbnb ongoing mistakes have cost me hundreds of dollars. That's hundreds of dollars more than they have saved me. Done with these clowns

I am a host and they canceled one of my bookings and gave me a financial penalty. I will never rent my place again such disrespect with the host.

My elderly dad is wheel chair and disabled. We had to find immediate housing for him since he had a home fire. We found a condo in Naples Florida owned by Mark in the Vineyards (BE AWARE) and in order for us to inspect the condo …we had to pay it then visit it. The condo was not handicap assessable for my dad. The owner Mark insisted we cancel and later to find out from Airbnb that the owner has to cancel for a $******* one month refund. The owner has kept the money, his listing was not effected by our cancellation and Arbnb has not assisted us on this matter.

Here is their policy and I have reported it to the BBB, looking into an attorney and going to the media to make people aware of these tactics by landlords and how Airbnb will dismiss the issue.

Disability Policy - this was not granted on our behalf

Airbnb hosts may not:
Decline a guest based on any actual or perceived disability.
Impose any different terms or conditions based on the fact that the guest has a disability.
Substitute their own judgment about whether a unit meets the needs of a guest with a disability for that of the prospective guest.
Inquire about the existence or severity of a guest's disability, or the means used to accommodate any disability. If, however, a potential guest raises his or her disability, a host may, and should, discuss with the potential guest whether the listing meets the potential guest's needs.

Hello Rose,

Thank you for sharing your thoughts with us.

Upholding the policies and standards that protect our community is very important to us. We've given your case and its details careful consideration and we determined that is not possible to make any refund outside the cancellation policy.

We understand that this might not be what you'd hoped for, but we came to this outcome because as the information that the property had stairs is disclosed before the reservation was created.

Our review is complete now, and we won't be able to offer additional support on this case at this time.

If you'd like to provide feedback on Airbnb's policies or your experience, you can do so any time at:
airbnb.com/feedback

My dad canceling was not for any inconvenience it was he is disabled and cannot climb the steps.

I wrote an honest review regarding an Airbnd stay in June of 2022. It was factual and honest. I did not include any foul language. However, Airbnd said it was not factual. I rated the place a four but said the windows are single pane (which they are), the trim has holes in it (which it does) so the noise was loud which makes it difficult to sleep if you are a light sleeper unless you are OK with earplugs. The last sentence I guess could be opinion, but the rest is factual. They said I violated their policy. They would not allow me to amend they just took it down. The place we stayed was a Sextant accommodation and they have a lot of listings. Thus, they complained, per Airbnd, and Airbnd took down the review.

Airbnb claims to have "aircover" which is suppose to, "Provide protection from host cancellations". My host cancelled my confirmed booking (that I made months before) within 30 days of my arrival date with no explanation. I called Airbnb Customer Service and they could do nothing to help me. The host did refund my deposit but that was it. Customer Service than sent me 3 alternative places.
#1. Dates weren't available
#2. Was the same place that cancelled my reservation and the host wouldn't let them rebook my reservation.
#3. Looked like a dump and was 40 minutes away.
Unfortunately because this location is near a popular lake in the Summer, I have no hope of finding another place to stay at any price this late in the game.

I am a travel nurse who travels with another nurse. We rented a tiny home for a month which stated in the description it was a 1 bedroom. I told the host I would bring an air mattress as we are not a couple. Upon arrival we discovered it was not a 1 bedroom but one big room. We had to work the next 2 days 12 hour shifts and were going to try and deal with it. When we realized it was undoable we contacted the host who never replied so we started resolution with air bnb. Airbnb offers a guarantee of a refund if "not as described". I received the same mantra over and over again it was accurate. I showed this listing (saved it to in case it changes in the mean time) to several friends and 2 realtors who all replied the same way. It reads as if it has a separate bedroom. Since we were already there for half a week I only asked for $1500 back. We paid 2k+ with fees. The host stated it was $2000 for a month, so keeping $500 for a week seems reasonable since it was "not as described". I have spent the last 2 weeks to resolve this and air bnb says the description is accurate. This is truly unfair that this host is keeping all this money when there is a guarantee in place that air bnb will not honor. The description was inaccurate. As you will see in the below pics for The Oasis in the desert, one states "entire house/apt" and the other stated " 1 bedroom". No where did it state it was one large room and airbnb keeps saying "it's accurate." I have a trip planned for fall already paid for. After that I will no longer use Airbnb and will not recommend this company to anyone

First three bookings said the dates were already taken.
So I moved on three more times to "those dates are taken".
Next thing I know they're telling me I have to pay for them anyway.
This after 60 prior bookings
With outstanding reviews!
On the phone I could not understand a word the woman said.
Don't use these people with
I just checked, horrible BBB
Reviews!

First they rented to a 20 year old college student who tried to throw a party at my cabin got lost and then tried to say it was our fault that they didn't check in during daylight hours and couldn't find the location because they were drunk then Airbnb did not disclose they gave her a refund they told me they did not give her a refund four months later they took the money from me saying oh we gave this client a refund because they did a chargeback to Airbnb terrible terrible company the worst situation destruction of property and no compensation for all the problems they've caused me

No parking available and no refunds available; worst company ever to rent a room in...
If you want to be stuck in miserable place choose them; no refunds is there policy...

The properties that are available are usually clean, well maintained and well managed. The only issue is with the company itself and the payment system. It's VERY difficult to get someone on the phone and their merchant system often times rejects cards even though they are in good standing, which can be embarrassing. Hopefully these are just growing pains and they have worked this out.

I checked into an Airbnb that smelled strongly like rotten eggs, which my partner immediately identified as a gas leak. We checked in late after having dinner with a friend, so after midnight we decided to call the emergency gas company to check out the smell. There was, in fact, a major gas leak. The smell was so strong in the apartment I'm unsure how the host didn't notice it before letting us check in.

We had to move to a hotel at 2 AM and since we were booking so last minute, the only hotels we could find exceeded the cost of the Airbnb by $250. We needed to leave, so we booked it anyways and left a message for the host.

The host responded quickly and did issue a refund, but on Airbnb you can't request more than the price of your stay, excluding fees and taxes. So when I got home I had to contact Airbnb to get the rest of our money back and ask to be compensated for the extra money we had to spend on a hotel.

It took Airbnb a week to process our refund and Airbnb wouldn't compensate us for the extra money we spent on a hotel.

So overall this was a terrible experience. Our health was put in danger. We were extremely inconvenienced. And we had to pay $250 more then we planned on spending. I'm disappointed in Airbnb and will never use this service again.

Airbnb showed full professionalism and a lot of empathy in canceling a reservation due to the death of a loved one. Airbnb employee was available at any time, communication was very quick and effective. I got so quickly back all payments and I really highly recommend use of Airbnb service

Terrible experience. Deposited £492 in credits and I can't allocate them to a reservation due to a system fault that nobody can resolve at Airbnb

Airbnb customer support is the worst I've ever encountered. I've been lied to on numerous occasions, hung up on and a representative even walked away while speaking with me mid conversation to take a personal call earlier today (You can't make it up)

I've had the issue now escalated supposedly to a manager who nobody in the company knows the name of which again is just another lie.

I'm now seeking legal action against this company for withholding my money and continuing to breach their own customer policies and obligation as a company operating in the UK and in this case withholding my money like some type of corrupt organisation.

I'm still pending a resolution to this and will be happy to amend my review if Airbnb can turn this around but at this stage it will be with my solicitor to handle the escalation through Small Claims Court

Worst experience ever. I would not recomment Airbnb for anything. The customer service is unorgqnized the do not stand up for the customer. Airbnb deletes all the negative review regarding the stay so the only thing you see are great reviews. They hide the truth. 508 Debra Drive, Brandon, FL *******, United States is the wrost stay ever