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aHappyDeal

2.5

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aHappyDeal Reviews Summary

The company has garnered a predominantly negative reputation among customers, primarily due to significant delays in order fulfillment and ineffective customer service. Many reviewers express frustration over unresponsive communication, difficulties with returns, and issues with product quality, often labeling their experiences as scams. While a small number of customers report satisfactory transactions and reasonable prices, these positive experiences are overshadowed by a prevailing sentiment of distrust and dissatisfaction. Overall, the company's customer service approach appears to lack transparency and reliability, leading to widespread disappointment among its clientele.

This summary is generated by AI, based on text from customer reviews

service
6
value
4
shipping
4
returns
4
quality
3

We monitor reviews for authenticity

GB
1 review
5 helpful votes
Follow Elisha G.
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I placed an order at the start of the month, all items were supposed to be shipped within 24 hours. It takes them forever to get back to me with a ticket response, ridiculous just to be told it'll be shipped out in 2 days, ok 2 days go by and now they're saying another 2 days and we can all see where this is going. I will keep you posted but so far no good. Very disappointing because a lucky few do seem to have a positive experience. I'm very sorry ahappydeal but even the best customer service sites have a few negative reviews. I should have known, when all your reviews were positive that you were fixing them. Did I mention I left a review, and the email link to view it was a deadend, obviously removed by you guys. Serious review fixing gives your customers false sense of who they are buying from. Ands that's just not fair!

Date of experience: December 12, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Elisha G.

I want to start by apologizing unreservedly to you for what has happened; it is... never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

Germany
1 review
0 helpful votes
Follow Iris B.
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Bin sehr zufrieden mit ahappydeal kann sie nur weiterendfehlen

Date of experience: December 12, 2013
Hungary
1 review
2 helpful votes
Follow David K.
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So far I've ordered 3 times from ahappydeal.com and everithing seems to be ok with all my orders, the delivery time not so fast, but it is known when you place an order. Products are in good price/value ratio, I recommend this webshop.

Date of experience: December 12, 2013
North Macedonia
1 review
1 helpful vote
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It was great experience working with ahappydeal.com.

Date of experience: December 12, 2013
Texas
1 review
2 helpful votes
Follow Renita H.
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I love shopping online but sometimes i wonder if the items are coming. I completely love this site because how affordable they are..

Date of experience: December 11, 2013
Florida
1 review
5 helpful votes
Follow Amanda S.
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I ordered a dual sim phone over a month ago and have been patiently waiting since. Im a single mother of two who can hardly make ends meet. I spent $36.24 of my hard earned money on this lousy product only never to receive it and im still without a phone! This email i got from Nancy was a crock of b. S. She said you paid for cheep shipping thats why its taking long. I responded asking for a full refund and i got more b. S that flat rate shippingis slow. I got great advice for everyone,, STAY AWAY! ITS A SCAM!

Date of experience: December 11, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Amanda S.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

California
1 review
7 helpful votes
Follow Delangelo H.
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I order three tablets from this site for my kids. The lie from them was that the tablets where all in stock. So i use the fast shipping they had. For me to find out a week and three day later the they had just got them in stock. Then it took them one more week for them to ship them and guess what only TWO tablets where in the box. Now i have call the number on the site and no one answer the phone. I have sent emails to them it take two to three day to hear back from people. Never buy from this place. I still have not gotten the last tablet OR my MONEY from them

Date of experience: December 11, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Delangelo H.

I want to start by apologizing unreservedly to you for what has happened; it is... never our intention to upset any customer.

We are sorry for the trouble we caused. Please contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

NL
1 review
6 helpful votes
Follow R K.
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My phone was ordered almost three weeks ago and it's in stock.

And they are still 'processing' my order.

WTF?

STAY CLEAR OF THEM. DON'T BOTHER. GO TO www.dx.com instead.

Date of experience: December 11, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear R K.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

GB
2 reviews
6 helpful votes
Follow Tony H.
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After reading some great reviews about this site I went to order 2 mobile phones.
The process went smoothly until I clicked the submit button from that point I have had nothing but trouble from the company.

1. I have been told from "ahappydeal.com" that my order from PayPal was not verified so I should send them a scan of my passport and a scan of my credit card, after calling PayPal (because this was a little suspicious), PayPal told me that they hadn't send a message saying anything of the sort, in fact my payment went through without and glitches this went on for 8 days with ahappydeal.com.
After sending messages back and fourth to this company I am not able to get a straight answer as to what is happening with my order this is 11 days on,
I have attempted to ask ahappydeal.com via support.ahappydeal.com what is the "real" issue my order hasn't been send yet but all I get in reply is a robot thank you for your reply message and then Admin close the ticket not enabling my to reply to the question.

2. I have paid for "Expedited Shipping" with "Delivery Estimates: 3 - 5 business days to major destinations." but 11 days on the order hasn't even been processed and I cant seem to get and answer for the Admin as to what is happening with my.

In short this company has very bad communication and the processing times are ridiculous

Stay clear of this company.

Date of experience: December 11, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Tony H.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

Australia
1 review
1 helpful vote
Follow Ted B.
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So far I have placed one order with ahappydeal and I must say that it indeed made me happy. I live in Australia (which as most people know is an outrageously expensive place to live!) and I needed a new smartphone (as I dropped my old one in the washing machine.Don't ask). For less than $100 I ordered a better phone than the one I 'washed' which cost me over $150 just over 3 months ago. The phone arrived within 2 weeks, was well packed and I can now report that after spending the last 3 weeks with me in Borneo and Malaysia it hasn't missed a beat. Picked up all the free wi-fi I wanted and worked perfectly with both the SingTel sim card I have and the Australian Telstra one (it is a tri sim phone!). I also purchased a watch for less than $10 bucks as I needed a better looking one than my old digital. Well it trekked through 4 days in the Borneo jungle with me and again is still working like the day it arrived. I even got a compliment on it at the Tiger brewery in Singapore! I have told everyone I know about ahappydeal and my girlfriend, who is dying of phone envy is going to buy a new smartphone from them this week. I will be slipping in an order for a new tablet and ******* mAh external power source.

I can only comment on my ahappydeal experiences and all I can say is that if you are looking for inexpensive electronics which do everything as listed on the site, then look no further. A definite 5 star experience.

Date of experience: December 10, 2013
Iowa
1 review
5 helpful votes
Follow Tim J.
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Ive oder from these people starting on September 6,13. I order a tablet for my daughter birthday witch was September 21. I got it 3 weeks after her birthday. I order a netbook and got it pretty fast. I just order from them 11/28/13 and finally received that order witch was like $161.or more and it was missing a netbook. Still trying to get it sent to me. On December 4 I order over 221 dollars worth of stuff and not received any of it. I've paid the 3 to 5 days shipping on every order, well that's a laugh in a half. I've been emailing these people and calling them it is always the same thing. ( I want to start out with apologing) well that sure didn't help my daughter on her birthday. Then a lady says in a email ( don't hesitate to call me and ask for me) what a fckn joke. Every time I've called ( oh she just stepped out.) so here I am blowing her email up. She will talk to u a few times then blow u off. This will be my last time dealing with ahappydeal. Its ahappydeal alright, it's ahappydeal for them because they have our money an laughing all the way to their bank..

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Tim J.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

California
1 review
1 helpful vote
Follow Boulos D.
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This place is hit or miss
December 11, 2013

This place is hit or miss. There have been times where i would place an order and everything will run smooth. But there have also been times where i order something that is listed as "in stock" and "will ship in 24 hours" only to wait and find out that those products are not in stock. It is really frustrating since they should update there products inventory since it is really unpredictable. If the item your looking at is actually in stock. If you have time to wait than i would consider it. Even with the expedited shipping they offer, your items can take up to 2 weeks since, they are very slow at processing your order. (Not the shipping carrier fault)

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Boulos D.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
[email protected]

Canada
1 review
1 helpful vote
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Howdy!
December 10, 2013

Howdy!

Been ordering from this web site for the last 2 months now after discovering some products available from this web site that I was looking for deals on. Mostly started looking into LED light bulbs and this site came up in many various searches. Then I started exploring, finding inexpensive Android based phones, battery packs, WiFi products and other interesting gadgets. So lets looks at a couple of communication challenges:
A product on the web site shows as being "In Stock" so you add it and order it. Then a few days later, I get an Email saying it is Out of Stock. Yup, happened to many other reviews on here. Eventually found another replacement product so got that instead. Still, it delayed shipping items out. Still have an open case regarding a common cheap phone that I am trying to get a replacement with.

Next is product quality. For the items received, they are generally reasonable quality, not name brand, and no 'fake' knock-off or counterfeit items. The Android phone I got works reasonably well for a dual-core and eats a battery charge just like other Android phones. It's like a no-name phone. It works fine with dual-sim cards in it but because of that, it's extra battery drain to run 2 cell phone connects instead of 1. Battery power packs are another interest and so far those seem to be reasonable. Still need to do a real world test with them.

Anyhow, seems that for items sent over, often best to stick to known accessories that do a specific job, like a cable to go from DVI to HDMI. Be careful with cheap phones, since the memory is way too low to be of use for installing apps, so, a phone just to use as a phone is for for $50, but if you are a power smartphone user, then go for the ones $150 and up. GPS also is on-par with other brand name Android phones that still need Internet access for A-GPS to even work properly.

Hope this advice helps!
- Bungee

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Rae D.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
[email protected]

Washington
2 reviews
5 helpful votes
Follow sadine j.
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First time customer I can't say I like it yet. I ordered a phone and I cant tract the order. The tracking number they emailed me isn't working. I need to know when my shipping coming because its a gift to my cousin. I contacted them and no response to my email yet. That s messed up. I see lots of people says nice about them I would love to be able to do so as well

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear sadine j.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
[email protected]

Croatia
1 review
1 helpful vote
Follow mario M.
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Buying on the ahappydeal is very funny and easy... they have a lot of hot products... it s easy to buy on ahappydeal and they hava a online agents to contact for your questions... thanks ahappydeal

Date of experience: December 10, 2013
Texas
15 reviews
66 helpful votes
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Well it's Christmas Time
December 10, 2013

Well it's Christmas Time- so I order a phablet at 50% off- a free case included great price-delighted. Then the drama- the phablet won't arrive for 3-4 months- I guess to save money the have a swimmer delivering it. Next the xase for the phablet- is wrong its a iphone5 case-what the heck. That's like putting a cadillac into a pinto.
So erroneous information- false advertising- numerous promises- exhausting e mails- and then still no Christmas present. Save your time and avoid headaches-don't-don't waste your time.

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Leon M.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
[email protected]

Pennsylvania
1 review
5 helpful votes
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So far not so good I paid for the expidit shipping and still nothing. I also have sent 3 emails and no response getting a little frustrating and can not find an actual number to call the live chat is offline getting nervous

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear louie R.

Thank you so much for your important feedback. We are always very grateful to hear... from our customers.

Please contact us, we will help to solve the problem.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Lucy
Ahappydeal Service
[email protected]

New York
1 review
1 helpful vote
Follow Abraham A.
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I bought my phone
December 10, 2013

I bought my phone. Within 5 days I had it. It is very good and the price is good. When my fell and had a broken screen I send it back. I have to pay a small fee and I had a new one I took a while before the replacement came but it is a nice and more powerful phone.

In fact order one for my friend too

Date of experience: December 10, 2013
Australia
3 reviews
11 helpful votes
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This place is a scam
December 11, 2013

This place is a scam. It is the same plsace as gadgetsdealer.com. Check the product lines. The sales reps are the same! The people on here who respond good reviews are all part of there scam. This is an elaborate scam network!

This is my response to your garbage comment.

Funny isn't it.

You never cared when no-one else online was reading what you said.

You didn't care when I said I couldn't give my son his birthday gift.

Let's not forget all the lies you told me.

Right now your oh so compassionate to make everything look authentic. Well guess what. You ARE a CON!

Gadgetsdealer.com IS a CON!

Every part of you is a liar.

Your response when I said i was going to get paypal to refund my money was "we black list you blah blah blah..." Like your 2 fraud websites are oh so special! You, and all the other people who post fake positive comments, really are expert con men.

You're telling me to respond to a ticket huh! I responded to your lame $#*! over 2 weeks ago. If you cant tell the honest truth then don't respond.
I forever pleaded with you to get replacements for all the damaged goods you sent me.

I at one point demanded money back and all you crapped on about was making it impossible for me to purchase from you again. Why the hell would I anyway?

You really enrage me.

I don't want your factory damaged junk. No one does, We want our damn money back!

Date of experience: December 10, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear james m.

We want to say thank you for providing us with important information about your situation.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Lucy
Ahappydeal Service
[email protected]

Arizona
1 review
5 helpful votes
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I order $283.07 worth of items. Said it would ship in 7-9 days. Its now been 20 days nothing. Called all you get is the answering machine. I wish I had never order. These were gifts for our grandchildren, and now its a mess. Hoping someone will call back tomorrow I will keep this site posted on how things work out. I would not place an order on this website. Something seems really wrong!

Date of experience: December 9, 2013
Ahappydeal R. — aHappyDeal Rep
over a year old

Dear Colleen L.

I want to start by apologizing unreservedly to you for what has happened; it is never... our intention to upset any customer.

We are sorry for the trouble we caused. We hope you could contact us, we will help to solve the problem.

We will be more than happy to contact the customer directly to offer you a future consideration.

Lucy
Ahappydeal Service
[email protected]

From the business

aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.