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aHappyDeal Reviews Summary
The company has garnered a predominantly negative reputation among customers, primarily due to significant delays in order fulfillment and ineffective customer service. Many reviewers express frustration over unresponsive communication, difficulties with returns, and issues with product quality, often labeling their experiences as scams. While a small number of customers report satisfactory transactions and reasonable prices, these positive experiences are overshadowed by a prevailing sentiment of distrust and dissatisfaction. Overall, the company's customer service approach appears to lack transparency and reliability, leading to widespread disappointment among its clientele.
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I have purchased three items from this site in the past one month and when recommended the site to my sister who also purchased a phone tablet from them.
I do not like the fact that they charge you for shipping and the order still gets to you the same time free shipping orders from other China online stores get to you. But DHL orders do get there within 4-5 days of shipping.
There products are comperably priced. I will do business with them again, however.
PLEASE PLEASE dont not use this site if in uk they are a rip they lie to you tell u things have been sent when the haven't there costumer service so the worst just don't use them u have been warned i had to get Chinese police involved to get my money back as there laws are different and even paypal weren't that great in getting my money back i had to wait two months to get a refund from paypal so dont use them there are better sites out there :)
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
I have purchased so many items in the website, the customer service is good, and the quality is okay. Only the shipping speed is a little slow, I have waited for a few days. Actually, they offer me compensation for the delay. I am happy to purchase the items on this website.
I purchased a Phone from them after a couple of months it stopped receiving calls after a number of conversations with AHAPPYDEAL they said to send it back. I was quite impressed when I received a replacement within a few weeks although rather disappointed that it was a used one. Within a month the screen developed a dark patch over 1/2 the screen. Took a while for them to except there was a problem and would let me send it back. After two months they said they could not replace it and would give me a refund or another brand of phone, to date I had spent over $250.00 dollars on this phone with the postage and they offered $150.00 I asked for another phone and have not had a reply. I find there service if anything goes wrong to be very bad. It would be better to pay more and get the backup if there is a problem. After my experience I could not recommend this company.
The no is RB*******CN. It has finally arrived a tad late as I needed it for an overseas trip, of which I have started so I am overseas and the phone is sitting back home. I guess you finally came through but very very slow.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Could you tell me the order no or Email address so that we could help to check your order and solve the problem.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
ABOUT THEIR PRODUCTS:; all phones are CHEAP knock-offs, Even IF they work initally they will FAIL, So far the first phone and every replacement has gone bad Expence of shipping and inconvience of time lost while waiting for a replacement has tought me a valuable lesson. Any electronics purchased is a WASTE OF MONEY. The only thing you wont get burned on are things like screen covers or non breakable goods ALSO Beware of a chinese company having your credit card number. They made an unauthorized debit on my card and i now have them blocked from further transactions BEWARE!
Thank you for your important feedback and for letting us about your experience with us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Could you please tell me the order no or Email address so that we could help to check your order and help to solve the problem?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
I have used Ahappydeal.com for three years.
I like the things from them and be satisfied with the service
Not only did I get the phone late after paying for expedited shipping (waste of money) but the phone isn't working properly, loses charge extremely quickly and crashes repeatedly even while the touch screen doesn't work properly. I contacted them and they told me I could get it fixed myself and they'd give me some of the cost back, send it to them at my own expense which would cost what I paid for the phone initially or BUY ANOTHER at 70%. Really?! No offer of a refund, no conscience or anything! I am so disillusioned, saddened and angry that I'd probably just use the phone as a paper weight and deal with legit, responsible retailers from now on.
I want to extend my sincere apologies for the problems you have experienced.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Could you tell me your order no or Email address so that we could help to check your order and solve the problem?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
I have two orders in this website, their things are not free shipping, you should pay for the shipping fee if you want it.
A smart phone from this company.
It works very well, but some programs are in Chinese.
I have changed it now.
I ordered an unlocked cell phone a few weeks ago, they double charged my order. I waited 2 weeks for order update and after emailing them with by concern they informed me that item was out of stock and there is nothing they are willing to do about it. After 10days I finaly got my pay pal refund. I tried to give them another chance and placed another order, same story "item out of stock", no communications, I am still waiting for my refund. This site is a SCAM and BUYER BEWARE. Do not deal with this seller, totally dishonest and no communications, lets not forget poor English.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you tell me the order no or Email address so that I could help to solve the problem?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
I ordered a video recorder, a tablet with a keyboard and the keyboard separately. All sent on time. DVR was defective money for it was returned to me immediately. The tablet and keyboard are working fine! The price of these devices is good for me. Excellent!
I orderer 1 Tablet-PC and 1 Card-Reader by ahappydeal.com and paid them with PayPal. After 10 weeks i get the Tablet. I think, they wait so long time, to make sure, the customer could not get help from PayPal ( PayPal max. 45 days).
The Tablet completly not works; it do not start normal. It starts only when the charger cable is in. I told that to ahappydeal customer service, but first the do not want to understand where the problem is. Then they told me to bring the tablet to an lacal service and then they want want to give me "some refund".
I asked a few times, but they never said how much or what is "some refund".
That they have forgotten the Card-Reader, i never get a answer.
So I have lost my money and i have a not working Tablet-PC.
Never, never buy something from Ahappydeal.com!
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Could you tell me the order no or Email address so that we could help to check your order and try to solve the problem?
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Great cap OUT0085! It's the only cap I bought online that suits my brother. Big enough and made of cotton. The price is good too. I am going to buy 2 more of the same to my friend. Thank you.
They are a good website i love them so much exeent products excellent service an advice f as st an trusted love them i recommended it to everyone
I bought a new phone.
Shipping 4 weeks.
Great phone, works very good.
Greetings Patrick from holland.
Excellent deal. Phone arrived quickly. Quality very good, native language installed at factory. Battery keeps plenty of time.
Phone arrived with both screen and case protector.
Very happy with this deal.
I just want to tell you that ahppaydeal has livechat fuction, it is helpful. Sunny is so kind to help me figure out where the location of my parcel, i had received the parcel few hours ago.
Excellent phone, good product, i dont think if there is still other smartphone better than the phone i bought. I love buying goods from ahappydeal.com, reliable with them, your money is save, i have been buying here for years now, their product is best.
I assume nobody cares that much about the web site; the other comments are actually reviewing the company. I ordered a Y9300+ android cell phone; the cost was $63.67 complete (that price includes shipping). I waited 25 days, then contacted customer service. They claimed the shipment was lost, and that they were sending another. It arrived about 3 weeks later. The phone looks great; camera, fm radio, email, browsing, and wifi all work. But I can not get it to recognize my SIM (yet) so can not make calls. Also, something is wrong with the contacts app; it does not allow configuration of a google account, so easy sync with your google contacts is not possible.
Dear Steven,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I find the order was sent out for you in time, and the problem is the shipping company has returned the parcel to us at the first time, but we did resend yoy the parcel at once when it returned.
So the order has a little delay.
And we are sorry for the problem with the device, My colleague Zina is in contacing you, We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
I want to offer my sincerest apologies to you for the issue.
Shiela
Ahappydeal Service
[email protected]
From the business
aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your time to write your review. We really appreciate the feedback.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you tell me your order no or Email address so that we could help to check your order and solve the problem.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.