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aHappyDeal Reviews Summary
The company has garnered a predominantly negative reputation among customers, primarily due to significant delays in order fulfillment and ineffective customer service. Many reviewers express frustration over unresponsive communication, difficulties with returns, and issues with product quality, often labeling their experiences as scams. While a small number of customers report satisfactory transactions and reasonable prices, these positive experiences are overshadowed by a prevailing sentiment of distrust and dissatisfaction. Overall, the company's customer service approach appears to lack transparency and reliability, leading to widespread disappointment among its clientele.
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I paid for and android phablet on 6/10/13 and as at to date this item has not been shipped.
I have contacted the the support centre which was support to reply within the next 24 hrs, but this is not TRUE. I got a reply after 3 days claiming that the are still testing the product.
Unbelievable as it is I sent a second message asking when the item will be shipped but I GOT NO reply.
CUSTOMER CARE is very poor and they keep on buying time! I wonder if my product will be shipped!
I placed an order on 10/3 with expedited shipping, it's still processing and the item showed in stock. Sent emails and haven't received a response, disappointing. What's going on ahappydeal.com? My order number is D**************
Dear Shane C.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are so sorry for the trouble we caused. We are sorry for the delay of informaiton updated, would you mind changing for another similar item?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Lucy
Ahappydeal Service
[email protected]
Il mio primo ordine (uno smartphone) è arrivato dopo una ventina di giorni, nonostante abbia pagato la spedizione celere... fin'ora tutto bene. Ho fatto un secondo ordine per fare un regalo di compleanno a mio figlio, ordine n. D************** fatto in data 02 ottobre 2013 e dopo 10 giorni, risulta ancora in lavorazione.
Ho spedito varie mail, senza ricevere alcuna risposta. E questo mi fa dubitare sulla serietà dell'azienda a cui non farò nessun altro acquisto.
Entro mercoledì 15 10 2013 non mi danno il numero di spedizione, mi toccherà, mio malgrado, annullare l'ordine e chiedere la restituzione dei soldi a chi di dovuto.
A volte, non tutti i mali vengono per nuocere, ne stavo ordinando una decina per parenti ed amici, dopo che hanno visto il primo telefono acquistato, ma penso proprio che ci rivolgeremo ad altri siti piu' seri e più veloci.
CON QUESTI METODI, NON SI VA DA NESSUNA PARTE,... è UN CONSIGLIO PER L'AZIENDA, SE APPREZZATO.
Dear angelo l.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are so sorry for the trouble we caused. We are sorry for the delay of the information updated. We will update it as soon as possible in the future. Would you mind changing for another similar item? Please contact us soon. We will help you solve the problem.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Lucy
Ahappydeal Service
[email protected]
I've used this site many times to purchase electronic equipment and jewelry. The items come a bit slow to the US, but if you know that in advance, the items are always a great price for what you get. Recommended!
I purchased some phones for me and my family and I have to say that this website has always satisfied as prices as customer service. They always answered my questions with professionalism. I recommend it to everyone.
I was originally skeptical of this site but have now ordered around 10 different times.
All my orders have been received before there estimated times. You can pay extra for different shipping methods but I prefer the cheapest means. I have dealt with customer service twice and for a busy company I am fully impressed how they treated me. My one order was sent missing a part and they responded and fixed the mistake immediately. FYI the order was 4.63$ but they treated me as if it was a $100 order.
I recommend this site to all my coworkers.
I know a lot of people will disagree with me on this but this is the way I feel...
If you buy from websites based in China a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... textiles and cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
PS. Don't order more than one item at a time that way your never out more than $5.
Dear Michael P
Thank you so much for informing us about your shopping experience.
We are so sorry for hte trouble we caused. Could you tell me the problem you have met? We are glad to help you solve it. Please contact us.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Lucy
Ahappydeal Service
[email protected]
Been calling toll free # no answer and i have been sending emails my order been processing since 10/3 order #
D**************
Dear Malcolm P,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The problem may be that the information you offered is not enough, not complete, so the matter last a little long, we will learn from this, and improve the communication skills, We know we are not perfect at the moment, but we are on the way to perfection.
We are so sorry for the trouble we caused. We have checked your order, because your order is hot sale, so we need time to restock them, if you need item urgently, we suggest that you could choose another item for change.
We will be more than happy to contact the customer directly to offer you a future consideration.
Lucy
Ahappydeal Service
[email protected]
Your review will help others learn about this website.
Hi,
I have ordered these two items and I havent got my packages yet, its
Been more then 30 days, when I call to your cal center she says she
Has no idea, I mean what is going on?
These are my order numbers.
D**************
D**************
If you guy dont have skills to deal with international clients make
Sure you refund my money.
CALL ME IF YOU GUYS ARE GENUINE *******135
Please do not review if you are affiliated or have a conflict of interest with this website.
Dear Ali Z,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The problem may be that the information you offered is not enough, not complete, so the matter last a little long, we will learn from this, and improve the communication skills, We know we are not perfect at the moment, but we are on the way to perfection.
We have checked your order, your order had been sent out on September 5, please check in your local post office if the order had been sent to the post office?
We will be more than happy to contact the customer directly to offer you a future consideration.
Lucy
Ahappydeal Service
[email protected]
This site is total garbage. Not only had they not sent my phone out in 10 days, but communicating with them about it was a nightmare. So shady. I cancelled my order, naturally, but that's a whole bunch of time wasted!
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
Hello
I have excellent experience with aHappydeal. I want to thank for quickly and efficiently solve the problem with a faulty phone. Order n. D**************
I'll definitely buy the next product too in aHappydeal.
I encourage aHappydeal as reliable seller.
Thank you
Jozef, Slovakia
Recently i bought a cell phone through ahappydeal two week ago and i dont know nothing about it. I have written to them many times and i have have not received an answer. My number of order is **************043. The product payment was made by paypal, where appear as responsable davismicro, and as enterprise "globalegrow". The articule data is an android smartphone S9920 royal blue. If you can solve my problem, I would appreciate so much.
Thank you for your review, and we are very sorry for the inconvenient we cased. For we could not find out your order via your order numer, could you kindly gave us your email address? We will check it and solve all the issues for you soon.
I am no longer a Ahappydeal customer. I was looking for a tablet for my son. Since it was going to be his first tablet and used for entertainment during long trips, I did not want to spend much on it so I purchased it from Ahappydeal. I did not expect it to last long time, however I did not expect it to break after only two weeks of a very, very gentle use. It started with occasional white lines on screen which turned into a "pulsating" white layer within days so it could not be used even with the best will. The charger also stopped charging about the same time - there was audible noise when plugged. Etc. However, that is not why I am not shopping there anymore - after all - it is expected to get what you pay for. The reason is they do not differentiate between return/ exchange because you do not like the item and return/exchange due to deffective item. I explained the situation to them and they first asked for proof of the defect. I sent them pictures of the screen. They offered to reimburse 20% of the fees I would pay to have it fixed localy which is a ridiculous offer as I was not going to spend more money on this item. They said that they will ship replacement unit after I return this one - which would have been just fine if they were going to pay for shipping - but they were not. The communication with them was goning on back and forth for a while until it became pointless. I still think that if they send a deffective item they should be responsible for replacing it without blackmailing customers. Both my son and I are very dissapointed. I will buy another tablet for him. It will be cheap one again because of his age and intended use, only this time I will buy it from Tmart instead - the same "quality" but they offer free shipping. All Ahappydeal had to do was send a replacement...
Thank you for your review, and we are very sorry for all the things we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
ahappydeal.com is one of the best online stores i has ever. A friend recomended this page, firstly i was afraid of it, but when i made my first order it changed. I have made a few more and i can say nothing bad of them, it is excellent.
The products are in the best quality i have ever thought.
Furthermor, the service is perfect, you can chat with them or you can mail with them in 24 hours about stock avility of product, your order status or any doubts you have.
Fortunately, i haven´t return any product and i can talk about return policy, but i have read about warranty and it looks quite good.
I hadn´t got any problem in buying and receiving my orders.
I sttongly recommend ahappydeal, the realationship bewteen price and quality couldn´t be better. Definitely, i love this web site.
ahappydeal.com!
Dear friends-who are reading my message now! ahappydeal.com is the best of the best online stores. Because the products in there are in the best quality. And their service (well and fast packaging and fast delivering) is very well. Their warranty and return policy gives me certainty to buy from them. None of us doesn't want any problem in buying and receiving a product. But, if there will be any lost or damage in the package during shipping, they will refund your money or resend it again. This is the indicator of their service! I strongly recommend you gadgetsdealer.com! And BE SURE THAT THE PRICE IN HERE IS CHEAPER THAN OTHERS! I STRONGLY RECOMMEND ahappydeal.com!
I received all products, only one failure within a few days of use. But I will continue buying them. I have no complaints. I am satisfied with the service.
I've bought two cell phones from this site over the past 12 months and have been delighted with the quality of both. The latest Android phone is easily equal to the Samsung Gal. 3 at a fraction of the price - it easily takes a 'StraightTalk' sim - so I now have an up-to-date Android phone without an expensive contract. The touch screen on my latest Android is fantastic and far better than I thought it might be - most of the features of the phone are better than I thought they would be!
If there is a shortcoming with both phones, it's the quality of the Instruction Manual - it's so small as to be unreadable and is very superficial as well as not being in very good English. Notwithstanding that, anyone familiar with Android phones would not have a problem following the menus on the phone for setup.
I note that some reviewers have had a problem with delivery times, but I haven't - both were delivered within the time frame I expected.
I'm sure that I'll be buying from AHappyDeal again!
The time is not as I expected and my item is late. The items that i ordered through DHL came fast and very good quality but with China Post I haven't received them and I have ordered them 4 weeks ago.
THIS IS EDIT TO MY REVIEW; SINCE THERE IS NO POSSIBILITY OF REPLYING:
You are liars!
It's been more than a month, and this is the result (so that everybody can see)
I paid for my phone= order number: D**************
My shippment got LOST?!?= tracking number: RB*******CN
Then You offered to repay 50% of my money?!?!
I want it all back, since i did not pay 50% of the price, i paid everything!
My email: *******@gmail.com
And it's not about risking your reputation over ONE order, just check how many immilar reviews you have!
SCAM!
ORIGINAL REVIEW:
I paid for an item (a cell phone) more than a month ago, and I still haven't got it.
They said they sent it, then IT GOT LOST (?!?) and then offered to REFUND 50% of my moned, and then they STOPPED ANSWERING.
It's a SCAM organization!
I WANT MY MONEY BACK; YOU PIECES OF SH*T!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Could you tell me order no, or Email address so that we could help to check your order and help to solve the problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
I bought some items on the website. They offer me so many kinds of choices. And help me change the product I want. I have chose a wrong size watch, and they helped me cancel it and refund for me within 3 days. I am very grateful for it
From the business
aHappyDeal is a Chinese consumer electronics wholesaler. Expect all the tablets, cell phones, and other electronic gadgets aHappyDeal sells to drop ship from China.
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Dear James M.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are so sorry for the trouble. Because the product is hot sale, so we need 4--6 days to restock them, and when they are in stock, we will deliver them soon.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.