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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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I got a very good from booking the hotel in Thailand from Agoda. I did a lot of research before I booked my trip by comparing with 4-5 websites and picked the best one and Agoda always my winner
Agoda is an easy way to book a hotel. The payment options include paypal, which I find to be the safest form of payment. I don't like handing my bank card details out to people.
The descriptions of the hotels include most of the information that I look for, including price, room size, map of area, and reviews. In the print out receipt it includes the telphone number of the hotel, which can help to find the place.
I have been using Agoda for my hotel bookings for years and until today I still believe it is the best.
I use Agoda whenever I need to book a hotel anywhere in the world. The site is so informative and booking straightforward and easy. Ihave never been let down.
Because i never have any problem using this website to book my hotel room, i really revommanded this website for travellers
I read trip advisor and actually spoke with the hotel direct. Agoda gave me a better deal and it is straight forward of what I have booked.
Online booking is easy and user friendly. My husband and I have stayed in this hotel for 2 months a year ago. Staff were friendly and helpful. Room was clean and tidy with a well equipped kitchen. It seems that the rooms have been refurbished and the restaurant is re-opened. I would recommend it to anyone particularly for those who have children or need a long stay. We look forward to an even more pleasant stay.
Have used repeatedly for travel to SE Asia... without a glitch, without fail.
Have recommended Agoda several times. Agoda gives back in reduced rates PLUS redeemable rewards which reduce future bookings even further. Agoda gives realistic overview and photos of accommodation upon booking. I have booked with Agoda at least a dozen times and I have always known what to expect and never been disappointed. Thank You Agoda.
Prices for my trip to Japan was really good, and more hotels were available than with other travel website.
Due to bank security I had to call the call centre team and they helped me secure the booking I made and then change my dates! The online system works efficiently and effectively. I can sleep sound tonight!
We booked hotel through it and went to the hotel stayed there after few days my friend stayed on same place we came to know each other but he only pays less then 1/3 of what we paid in online through agoda.
This web site is easy to use gives plenty of useful information when looking to book such as nearby and close to as well as reviews great
Agoda.com has been my favorite portal for hotel booking since 3 years ago! It's easy and very efficent. Even when I called-up the office for changing dates or cancellation, everything was done hassle-free! Love this website very much. Thank you, Agoda!
So easy to book and the communication is very fast 24/7. The price is right...
This is a very good website to start your search for hotels. The deals are great. I like that you can book and cancel later for free. This gives you the opportunity to peruse the remaining hotels you have not checked while holding on to your favorite hotel. Thanks Agoda!
Easy yo use website.
You can always get your calls answered. Nice helpful customer service staff.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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